Sign in with
Sign up | Sign in

Study: Asus, Toshiba Make Most Reliable Laptops

By - Source: Tom's Hardware US | B 69 comments

HP at the bottom of the reliability pile.

When we buy a new laptop, we're often looking for something that's powerful and portable. Most of these features we can read on specification sheets, but what we can't see is predicted reliability.

Warranty firm SquareTrade has published its own report on laptop reliability and has found that smaller laptop companies such as Asus, Toshiba and Sony make laptops less likely to succumb to failure. Larger companies such as Acer, Gateway and HP ranked at the bottom of the list for reliability.

The firm also found that more expensive laptops are less likely to fail than cheap ones – something that should be comforting to those who pull out the big bucks.

Sadly, failure rates rise as years go by. SquareTrade estimates that nearly one in three laptops fail in the first three years of ownership.

Check out the full report here for more and information on methodology.

Discuss
Display all 69 comments.
This thread is closed for comments
  • 2 Hide
    sot010174 , November 17, 2009 9:40 PM
    Indeed... out of 10 laptops that end up in my desk at work I would say 7 are HP. Seems that Quanta and Compal doesn't like'em very much...
  • 0 Hide
    rjkucia , November 17, 2009 9:40 PM
    These rates seem a little high... maybe it's because my 4 year old Compaq still (amazingly) works? Or did they include battery failures as well?
  • 0 Hide
    my_name_is_earl , November 17, 2009 9:47 PM
    I drop (3ft) my Asus laptop (6.5lbs) on the solid wood floor and it barely had a dent. I couldn't say that to every other brand.
  • 3 Hide
    triplanetary , November 17, 2009 9:49 PM
    rjkuciaThese rates seem a little high... maybe it's because my 4 year old Compaq still (amazingly) works? Or did they include battery failures as well?


    I think it's because a lot of people don't take proper care of their computers. I used my Dell laptop for three years, and it still ran as smoothly as when I first got it. Then I sold it to my roommate two months ago and it presently runs like shit.
  • 6 Hide
    frozenlead , November 17, 2009 9:53 PM
    Lenovo needs to bring back IBM's old designs for notebooks. Those were tanks.
  • 0 Hide
    liquidblue , November 17, 2009 9:54 PM
    I'm actually looking forward to the Asus/Toshiba deal. When looking for a laptop for work a few weeks ago I was torn between two builds that were the same from both manufactures. Hopefully they can tag up and destroy the competition.
  • 0 Hide
    Drag0nR1der , November 17, 2009 9:55 PM
    surprised to see Dell doing so well (especially compared to HP) a few years ago I'm pretty sure they would have faired worse
  • -3 Hide
    smokinu , November 17, 2009 9:59 PM
    I find these numbers to be very off actually. We have hundreds of laptops as well as desktops and the between dell and hp's we only seem to have problems with the dell's. What is also rather funny to me is the hp laptops that I have had at my home have Asus motherboards. Heck even my hp desktop had an asus motherboard and video card. Does anyone actually even know who makes dell's boards????

    As far as the failure rates go what exactlly are they measuring for failures? Are these failure's due to HD's, Mem, Motherboards, CPU's, GPU's, etc...... Perhaps the reason for higher rate of failure from one brand to the next is due to the components used. I have a compaq that is 10 years old and still works fine. Then again I have purchased higher powered laptops that only last a year. Lets face it. typically in the past you got more for your money from HP, Acer, etc.. than lets say dell or sony. However, with a more powerful laptop comes increased heat. It should be a no brainer that heat is what kills a laptop faster than a desktop.
  • 1 Hide
    mayne92 , November 17, 2009 10:15 PM
    I don't see how these studies have any relevance since most of these companies don't include their own hardware (except ASUS)...it seems more like a trend of bad luck to me...

  • 0 Hide
    buwish , November 17, 2009 10:19 PM
    I can see how this study is reliable. The HP's and Compaqs I have owned have been junk; barely lasted a year each. That has nothing to do with maintenance or luck. I decided enough with that and got a Toshiba laptop and I am quite impressed with its reliability and build quality.
  • -5 Hide
    rooket , November 17, 2009 10:19 PM
    HP C.C look at that failure rate. Still I like the dv6t core i7 edition and the price. Dell seems to have jacked up their price a bit on their i7 offering.

    Asus? Sony? hmmm same company right? I wouldn't buy their product though.. I think Dell on this chart is very fair. I'm amazed that Apple is only a little below Dell. I am guessing comparing Dell and Apple here might have a lot to do with geforce 8600M failures but I'm not sure.

    HP might be counting Compaq too since I don't see it listed here. Never buy a Compaq unless you want headaches. Everyone I talk to knows that though. I think HP should build their compaq line with higher quality and match up the price and quality to the HP products. Why would Compaq have to be an inferior brand? Kinda ignorant to buy Compaq then continue it being crap.

    Now Asus buying Toshiba? Looks like 3 manufactures to strike off my list as reliable. Chart or not chart, I know the facts.
  • 0 Hide
    duckmanx88 , November 17, 2009 10:21 PM
    toshiba batteries are terrible though. after two years of almost no use, my battery doesn't last 7 minutes. but the laptop still works great just now its a 2nd smaller desktop.
  • 6 Hide
    IzzyCraft , November 17, 2009 10:23 PM
    apple tax obviously isn't enough to keep that self proclaimed satisfaction level
  • 0 Hide
    backin5 , November 17, 2009 10:25 PM
    frozenleadLenovo needs to bring back IBM's old designs for notebooks. Those were tanks.


    If they weighed like tanks as well, that might have been a problem...

    Not trying to be funny (well, not so much) but rather practical - people need to be able to carry notebooks around, that's their whole point of existence!
  • 4 Hide
    tester24 , November 17, 2009 10:35 PM
    But how well does this scale I mean sure 30% is not a good thing for the bigger manufacturers but if ASUS and Toshisba sold the same ammount of their counterparts, would their precentage be higher than it is per laptop?
  • 0 Hide
    mayne92 , November 17, 2009 10:40 PM
    buwishI can see how this study is reliable. The HP's and Compaqs I have owned have been junk; barely lasted a year each. That has nothing to do with maintenance or luck. I decided enough with that and got a Toshiba laptop and I am quite impressed with its reliability and build quality.


    You totally went over the concept of my response. These companies don't include their OWN hardware (except ASUS I'm sure has options for it's motherboard possibly)...so why base failure on a company that pieces together your computer? My Alienware laptop hard drive just failed which was made my Samsung...so do I blame Alienware? I don't see how they had anything to do with the hard drive other than putting it in my laptop...that was the idea of my point!
  • 0 Hide
    mayne92 , November 17, 2009 10:44 PM
    After rereading my response I guess that is just how things work in life. If your alternator dies in your vehicle you blame who made the vehicle (found out my old dodge had a German alternator) and then they will probably blame the manufacturer who made it...so I guess yeah...the stats does have some relevance...
  • 2 Hide
    christop , November 17, 2009 10:44 PM
    I love Asus products.. I haven't had any problems with them.. Good stuff!
  • 8 Hide
    rebturtle , November 17, 2009 11:21 PM
    Does this study take into account the differences in the type of users who would buy an ASUS instead of an HP? I'm thinking there is a fundamental difference between "sold at Wal-Mart" and "hot seller on New Egg." I'd venture to say the average NewEgg shopper knows how to troubleshoot their own hardware. The average Wal-Mart (computer) shopper.... "What does this button do?"
  • 1 Hide
    WR2 , November 17, 2009 11:41 PM
    Useful information. Thanks for digging this tidbit out for us.
Display more comments