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Students Reporting Problems With $29 Windows 7

Next news
5:30 PM - October 23, 2009 by Marcus Yam

The upgrade installer isn't playing nice for students.

Are you a student in need of Windows 7? Then you might want to look at DigitalRiver's offer for Windows 7 Home Premium for students.

Valid students can still grab a download upgrade copy of Windows 7 for just $29.99 – a pretty stellar deal if you ask us. All you need is to be part of an eligible college or university. Find out more here.

Unfortunately, some users who have purchased that upgrade are reporting problems when unpacking the files and trying to install on a 32-bit machine. So far there seems to be a mix of both successes and failures, depending on how many hoops the user is willing to jump through to jimmy that upgrade into his or her Vista install.

Engadget received a tip that Microsoft is now offering refunds to those who are having trouble in getting this product to work, but of course those who managed to snag Windows 7 for less than $30 likely won't be giving up so easily.

In any case, Microsoft has a support thread going where the company is trying to sort everyone out.

Did you grab the $29.99 deal? If so, have you been having any problems?

Source : Tom's Hardware US

Talkback
Add your comment
Anonymous 10/23/2009 11:49 PM
Hide
-10+

can't they do a clean install with this

dustinsroberts83 10/23/2009 11:56 PM
Hide
-6+

No problems here. Installed just fine.

mlopinto2k1 10/23/2009 11:56 PM
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jasperjones 10/23/2009 11:57 PM
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-10+

It is just silly that Digital River doesn't let you download an iso. Especially since you can use Microsoft products to create an iso from the executable that you download.

NeoDude007 10/23/2009 11:58 PM
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-8+

I am pretty sure on MS's site they say you can do a clean install, so I don't even understand how this is an "upgrade" disk...

mactruck 10/24/2009 12:01 PM
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-5+

I had no problems at all with this deal, but I also installed it over a working OS. The deal was very specific about it being an upgrade only without a physical disc shipped to you. I downloaded it at work (1.4Mbps on our fat pipe), extracted the files to a USB stick, and once I got home I double-clicked Setup.exe to get started.

I was able to do a semi-clean install, moving all my stuff to a Windows.old folder to blow away later, so you aren't forced to do an in-place upgrade with all the potential problems that brings. My Win7 beta was running really slow so I ended up doing a clean XP install first with a re-format then immediately installing Windows7 over the top of that.

If you absolutely must have a bootable DVD to use, you can either download the Windows Automated Install Kit to make your own custom DVD or you can follow the shortcut directions at this link:

http://www.downloadsquad.com/2009/ [...] windows-7/

After all the comments this week claiming how much smarter Tom's Hardware readers are than the average Joe, a few work-arounds shouldn't be any problem, right?

Anonymous 10/24/2009 12:10 PM
Hide
-2+

I've had some issues but after doing some research this:

http://www.sevenforums.com/tutoria [...] t-d-l.html

looks like its going to solve the issues, though I havent tired it yet to make sure.

CoryInJapan 10/24/2009 12:26 PM
Hide
-7+

This is why I never have and or will upgrade..Clean install only for the win.

Upgrade makes no sense because most likely you'll carry on the baggage from the previous install to this upgrade install.

cruiseoveride 10/24/2009 12:29 PM
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cookoy 10/24/2009 12:33 PM
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-3+

story is very vague. not much specifics.

Anonymous 10/24/2009 12:35 PM
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-1+

I had problems yesterday because they don't let you download an iso. I couldn't do a straight upgrade because I was moving form Vista(32) to Win7(64) so I needed to to a clean install which the downloaded file did not support. After following the instructions it extracted into a folder which I then tried to burn to a DVD. This doesnt work for trying to make a bootable disc even though it has boot folders and files.

To fix this I went to http://www.mydigitallife.info/2009 [...] box-files/ and followed the instructions to use the command promt to convert the files into an iso that would produce a bootable DVD.

They made it a pain when they could have made it easy by providing an iso from the start. I wasted time doing unnecessary problem solving before I came to this fix. I could have just spent the extra $13 and waited for a physical copy, but then again I thought I was getting an iso like the RC version of Win7.

decipherfreak 10/24/2009 1:19 AM
Hide
-3+

Worked fine for me. I did a clean install onto the unused partition of my hard drive so now I have both XP and 7

billin30 10/24/2009 1:19 AM
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-2+

The problem is people trying to open the file they downloaded on a 32 bit operating system. I have xp 32 trying to upgrade to windows 7 pro 64. Couldnt open it on my xp, but I had a RC windows 7 installed as well, so I just opened and installed from that. Worked just fine. You just have to have a 64 bit os to open the files from. Not saying that is acceptable, but I worked around it and have windows 7 goin now.

fausto 10/24/2009 2:19 AM
Hide
-1+

i got the deal and i am having trouble with it....but just so happens that i built a windows 7 retail 64 bit machine for family and so i took my digital river download and unpacked it on that other machine. go figure!
so if you know someone with 64 bit machine just take your download to them and unpack there...then you can ISO and install!

fausto 10/24/2009 2:22 AM
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--3+

but it's been over 24 hour and nothing but silence from microsoft. they should have fixed this in an hour or less!

wildwell 10/24/2009 2:35 AM
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--1+

Uh oh, it's not a good sign seeing problems the day after launch. I'm sure a lot of casual computer users will always have problems with a new OS though, regardless of how good the software is; but I expect most of Tom's members will be able to work around this issue.

henrystrawn 10/24/2009 2:41 AM
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-2+

my wife downloaded and istalled 32 bit on a Accer AOA150 yesterday. She downloaded the installer to the netbook, did a fresh install from XP. It went smooth as silk, much to my amazement. I didn't think you could to a complete install on the same partition and drive. Blew me away.

surfer1337dude 10/24/2009 2:41 AM
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--3+

What a rip off, I can get win7 ult. upgrade (32 or 64 bit) for 8 bucks XD....and im going too :)

surfer1337dude 10/24/2009 2:43 AM
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--3+

PS: the copy im getting is a disc not a d/l

xaira 10/24/2009 3:14 AM
Show
jrocks84 10/24/2009 3:17 AM
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-0+

surfer1337dude :
PS: the copy im getting is a disc not a d/l


Where are you getting that from?

njkid3 10/24/2009 3:37 AM
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-2+

this is why a clean install is so much better than a upgrade

horatio b 10/24/2009 3:38 AM
Hide
-0+

I did the launch party so I got ultimate for free. My best friend did the $29 download and she is by no means a techie. Her only issue was trying to decide if she wanted to do an upgrade or clean install. of coarse I told her to do a clean and that was that.

rumar4u 10/24/2009 3:39 AM
Hide
-3+

Probably they installed it on a Mac and thats why it gave them hard time because of all the drivers or they're probably Mac Users....Period

rpmrush 10/24/2009 3:50 AM
Hide
-0+

Do you have to have a legit copy of Windows to do the upgrade deal?
I bought it without thinking because I'm going to do a clean install. If you do, I suppose I can use my wife's Vista license to install this clean on my bootleg PC.

Anonymous 10/24/2009 4:42 AM
Hide
-0+

Am I the only one with problems even getting it to download? It gets to around 64% each time....then download speed drops from 500k to nothing. I checked all the stupid things like, full hard drive ect. But so far I'm stuck.

1xmattx1 10/24/2009 4:42 AM
Hide
-1+

Why bother with the silly upgrade for $30 from a 3rd party vendor?
Why Not buy Windows 7 Professional !FULL! for $30 straight through microsoft? You only need a .edu email and you just call them up and ask them.

See this post on OCForums for more info.

http://www.ocforums.com/showthread.php?t=622265

bk420 10/24/2009 4:42 AM
Show
ossie 10/24/2009 4:57 AM
Show
dravis12 10/24/2009 4:58 AM
Hide
-0+

You can do a clean install. You need to build an ISO from their files, or have purchased the physical DVD for $13.



Worked like a charm for me. Digital River acknowledged that the word "Upgrade" was misleading it is a full version.

1xmattx1 10/24/2009 5:24 AM
Hide
-1+

1xmattx1 :
Why bother with the silly upgrade for $30 from a 3rd party vendor?Why Not buy Windows 7 Professional !FULL! for $30 straight through microsoft? You only need a .edu email and you just call them up and ask them. See this post on OCForums for more info.http://www.ocforums.com/showthread.php?t=622265



THIS GIVES YOU AN ISO FOR 32-BIT AND 64-BIT AND A 32 AND 64 BIT .EXE


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