How to Develop a Service Level Agreement
How-To
By
Laura Paoletti
Published
SLAs define the formal relationship between IT and business-unit customers.
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Service Level Agreement Template Part I
The SLA template started below and continued on the next page provides the detail required to successfully develop an understanding between IT and business.
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| Service Level Agreement (SLA)For[Customer-Business Unit]By[IT Organization] Effective Date: [Effective Date] |
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| Document Owner: | [Document Owner] |
| IT organization: | [applications or services impacted] |
Version
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| Version | Date | Revision / Description | Author |
| [Version] | [Date] | [Revision / Description] | [Author] |
| Row 2 - Cell 1 | Row 2 - Cell 2 | Row 2 - Cell 3 | |
| Row 3 - Cell 0 | Row 3 - Cell 1 | Row 3 - Cell 2 | Row 3 - Cell 3 |
Approval
(By signing below, all Approvers agree to all terms and conditions outlined in this Agreement.)
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| Approvers | [Title and/or Affiliation] | Approval Date |
| [Approver] | [Title and/or Affiliation] | [Approval Date] |
| Row 2 - Cell 1 | Row 2 - Cell 2 | |
Agreement Termination
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| Approvers | [Title and/or Affiliation] | Termination Approval Date |
| [Approver] | [Title and/or Affiliation] | [Approval Date] |
| Row 2 - Cell 1 | Row 2 - Cell 2 | |
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| Subsequent Agreement Ref.: | [Subsequent Agreement(s) Reference] |
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Current page: Service Level Agreement Template Part I
Prev Page Service Level Agreement: Setting Rules Next Page Service Level Agreement Template Part II: The Overview
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