Company's support reps apparently incentivized to give customers false excuses and get them off the phone.
Jared Mauch’s rural FTTH service quickly expanded from 1 to 30 customers and currently has 70. But he now has $2.6m of government funding to allow provisioning for nearly 600 customers.
The UK ISP Vodafone has had its "Gigafast" broadband package advertising pulled after Virgin Media complaints to Advertising Standards Agency
AT&T revealed plans to field test 5G wireless networks, expand high-speed internet access, and trial a technology which could offer multi-gigabit wireless internet access via power lines in 2017.
AT&T business customers rejoice: The company announced plans to offer 400GB Ethernet data connections on a trial basis in 2017. But when will consumers see the same benefits?
Alphabet's Access subsidiary announced that it's "pausing" the expansion of the fiber-optic internet service commonly known as Google Fiber to focus on developing new technologies.
Comcast's recent bandwidth cap was bad enough; now the ISP is trying to convince users that this is totally fine.
We asked readers to rate their Internet service provider based on price, performance, reliability and support. Here are the results for the only ISP in our series with mainstream availability of fiber-optic networks for high-speed Internet: Verizon.
Tom’s Hardware's ISP round-up puts the power in the hands of our readers, who gave us their opinion of the nation's top Internet service providers. And now it's time to take a closer look at Time Warner Cable.
Tom's Hardware's ISP review series continues with Comcast, one of the industry's largest cable Internet providers. It's time to see what our readers thought of Comcast's performance, price, reliability and support.
We asked readers to rate their Internet Service Provider based on price, performance, reliability and support. Here are the results for one of the country's oldest communications companies: AT&T.
ZyXEL just enabled service providers with the capability to distribute Wireless AC Wave 2 residential gateways to their ISP customers.
Whether your ISP is a match made in heaven or a vicious ball-and-chain you can't seem to get away from, Tom's Hardware wants to know what you think.
FairPoint will expand Internet service to rural areas in 14 states, but at speeds slower than broadband.
Following the recent FCC auction for the AWS-3 spectrum bands meant for use in wireless telecommunications, Verizon is selling off large parts of its business.
Verizon, one of the biggest rivals of net neutrality rules, is actually the one that made strong net neutrality rules happen.
The FCC voted to raise the minimum standard for what constitutes "broadband" Internet speeds to 25Mbps, up from 4Mbps.