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Irish User Returns Exploding Samsung Galaxy S III

By - Source: Boards.ie | B 43 comments

One Galaxy SIII owner has had to have his phone replaced after it caught fire while he was driving.

One Irish Galaxy S III owner has had to return his phone after it caught fire in his car. Posting to Irish forums Boards.ie, user dillo2k10 explains that the incident occurred while he was driving his car and his Galaxy S III was docked in his car mount. He said there was a bang as well as a white flame and sparks. When he pulled in to take a look at his phone, it had burned through the plastic and melted his case to the phone.

 

Dillo2k10 says the phone kept working, but without any signal. A trip to Carphone Warehouse, the retailer he purchased the phone from, didn't yield positive results.

"I brought it to the carphone warehouse and they told me that they couldnt replace it for me that they had to send it off to be checked out first," he wrote. "No even replacement phone, left with nothing."

However, it's not all bad news. Dillo2k10 says that having received no help from Carphone Warehouse, Samsung contacted him, and the head of customer services visited him. He was presented with a replacement phone was told Samsung would send him some free stuff. He adds: "There is no confirmation that it was a fault with the phone. It may actually have been caused by a combination of my car mount and my cars heating system."

Samsung has also publicly addressed the issue on its Samsung Tomorrow blog:

"There have been recent online posts displaying pictures of a Samsung GALAXY SIII that appears to have heat-related damage at the bottom of the device," the company wrote. "Samsung is aware of this issue and will begin investigating as soon as we receive the specific product in question.

"Once the investigation is complete, we will be able to provide further details on the situation. We are committed to providing our customers with the safest products possible and are looking at this seriously."

*Image via Dillo2k10/Boards.ie.

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Top Comments
  • 25 Hide
    clivene09 , June 23, 2012 1:18 PM
    Why don't more companies behave responsibly like this. I'm looking at the Apples and Activisions of the world.
  • 21 Hide
    monsta , June 23, 2012 1:27 PM
    Bang for buck
  • 21 Hide
    MaxTesla , June 23, 2012 2:20 PM
    So the MAIN point is

    IF YOU WANT THE PROBLEM FIXED ---> POST IT ON THE INTERNET WITH PICTURES.
Other Comments
  • 20 Hide
    jimmyjohnz , June 23, 2012 1:12 PM
    It must have lost its temper.
  • 25 Hide
    clivene09 , June 23, 2012 1:18 PM
    Why don't more companies behave responsibly like this. I'm looking at the Apples and Activisions of the world.
  • 21 Hide
    monsta , June 23, 2012 1:27 PM
    Bang for buck
  • 5 Hide
    Cryio , June 23, 2012 1:41 PM
    Not this again. This exact thing happened right after Galaxy S2 launched. But it was adressed in time, and pretty fast also.
  • 1 Hide
    NuclearShadow , June 23, 2012 2:04 PM
    If this was due to the phone that is quite scary and hopefully does not happen to anyone else. Someone could get seriously burned if that happened while it was in their hand or even worse has the potential of causing a full blown fire in a home. Nice to see Samsung's reaction however.
  • 21 Hide
    MaxTesla , June 23, 2012 2:20 PM
    So the MAIN point is

    IF YOU WANT THE PROBLEM FIXED ---> POST IT ON THE INTERNET WITH PICTURES.
  • 8 Hide
    NightLight , June 23, 2012 2:23 PM
    3rd party phone dock?
  • 15 Hide
    pyoverdin , June 23, 2012 2:42 PM
    The phones must have detected iSheep users who bought this temporarily before iphone 5 and commited self-termination.

    They sacrificed their own lives for the Android Cause.
  • -7 Hide
    mouse24 , June 23, 2012 2:50 PM
    Quote:
    He adds: "There is no confirmation that it was a fault with the phone. It may actually have been caused by a combination of my car mount and my cars heating system."


    Looks like all that free stuff and customer care came at a the price of him zipping his lips.
  • 20 Hide
    dgingeri , June 23, 2012 3:00 PM
    a far, far better response than the one from Apple.
  • 17 Hide
    SirDevon , June 23, 2012 3:10 PM
    "Can you hear me now?" BANG!


    Good on Samsung to take ownership on this issue. I've never had a complaint on any of the Samsung products I've owned.
  • 4 Hide
    DroKing , June 23, 2012 3:27 PM
    Well I am curious the condition of that location of the car dock. Was it sitting in sun rays or what? There are so many variables that this person didn't mention beside the phone and dock itself.
  • 20 Hide
    obsama1 , June 23, 2012 4:02 PM
    gee_manI wouldn’t buy any Samslung product to begin with they have let my family down more then a couple of times with support, customer service & so on.My children and grand children, brothers & sisters have boycotted any product made or even handled by them.


    I guess that outrules the iPhone, iPad, iPod Touch, and pretty much any smartphone for using their chips/RAM/components, and even some PC's/Macs.
  • 3 Hide
    youssef 2010 , June 23, 2012 4:49 PM
    That's real customer service. Too bad that this isn't the case in all the countries having Samsung's products
  • 15 Hide
    blubbey , June 23, 2012 5:22 PM
    gee_manI wouldn’t buy any Samslung product to begin with they have let my family down more then a couple of times with support, customer service and so on.My children and grand children, brothers and sisters have boycotted any product made or even handled by them.

    Are you sure about that? They make many parts for computers, printers, displays (TV's, monitors etc), cameras, camcorders, refrigerators, a/c units, washers, ovens, vacuums, semiconductor chips for various types of RAM and memory, TV receivers, Smart Cards, MP3 players, optical drives (CD/DVD/BD's etc), used to make HDD's, DSLAMs and fax machines, mobile phones, PDA's, satellite receivers, LCD and OLED displays among other things....

    You'd have to be pretty damn good to avoid use of any of their products.
  • 5 Hide
    A Bad Day , June 23, 2012 6:43 PM
    gee_manI wouldn’t buy any Samslung product to begin with they have let my family down more then a couple of times with support, customer service & so on.My children and grand children, brothers & sisters have boycotted any product made or even handled by them.


    I hope you're comfortable with buying products from companies that sometime go to the extreme of silencing consumer complaints, to the point where you'd need a few million dollars and several spare years of life to sue them.
  • 4 Hide
    blubbey , June 23, 2012 6:49 PM
    soldier37Well at least they actually have an S3 we here in the US cant seem to get it in a timely manner after the rest of the world does.

    Seriously? The US gets things before other parts of the world too you know.
  • 10 Hide
    ta152h , June 23, 2012 7:07 PM
    Here's my best Apple imitation

    "He had a cell phone/cigarette lighter and apparently didn't know about that feature. Because of that, he was holding it wrong."
  • -8 Hide
    eddieroolz , June 23, 2012 7:08 PM
    Well, at least the Android crowd can't point to exploding iPhones and laugh.

    But wait...it seems everyone has short and selective memories when Android phones blow up like this.
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