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Sony Recalling Over 500,000 Vaio Laptops

By - Source: Tom's Hardware US | B 24 comments

Sony's Vaio VPCF11 and VPCCW2 are so sizzling hot, they could literally burn your skin.

Sony today issued a recall of 535,000 VAIO laptops after receiving reports that the systems were overheating to the point of causing hardware damage and possibly burning skin. The problem resides within the VPCF11 and VPCCW2 family of notebook PCs. Consumers who already purchased one of the problematic devices will need to download a firmware update for the BIOS that supposedly fixes the issue.

"Sony takes pride in the quality of its products," said Mike Lucas, Sony Electronics Senior Vice President, VAIO. "Recently, we became aware of a potential issue affecting certain units within the VPCF11 and VPCCW2 series of notebook PCs. In rare instances, these notebook computers may overheat due to a potential malfunction of the internal temperature management system, resulting in deformation of the product's keyboard or external casing, and a potential burn hazard to consumers."

The list of affected models (which can be found here) is an impressive one that encompasses over one hundred models from the VPCF11 and VPCCW2 series combined. Although the VAIO BIOS was actually created by a third party and then customized by an additional third party, Sony supposedly tested the BIOS on the VAIO platform before releasing to retail. 

"If you have any questions or need additional assistance with the firmware update installation, call Sony technical support at (866) 496-7669 for assistance," Lucas said. "The satisfaction of our customers is our number one priority, and we will work diligently to ensure that your VAIO notebook is in top working order. We apologize for any inconvenience and appreciate your support in this matter."

Anyone smell a potential lawsuit?

Discuss
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Top Comments
  • 20 Hide
    IncinX , June 30, 2010 8:19 PM
    What's the big deal? My GTX 480 burns me all the time, is hardware not supposed to burn people or something? Have I been living under a rock? Where am I?
  • 14 Hide
    badaxe2 , June 30, 2010 8:35 PM
    This is why you just get a desktop PC ftw.
Other Comments
  • 20 Hide
    IncinX , June 30, 2010 8:19 PM
    What's the big deal? My GTX 480 burns me all the time, is hardware not supposed to burn people or something? Have I been living under a rock? Where am I?
  • 5 Hide
    Anomalyx , June 30, 2010 8:28 PM
    It's Sony... maybe they decided to remove the heatsink feature.
  • 14 Hide
    badaxe2 , June 30, 2010 8:35 PM
    This is why you just get a desktop PC ftw.
  • 5 Hide
    subgum , June 30, 2010 8:51 PM
    My Gateway P-7811FX burns anyone that touches the GPU exhaust while I'm gaming on it.
    Why you ask? Because it's awesome.
  • -1 Hide
    rollerdisco , June 30, 2010 8:53 PM
    Sony will probally has some legal crap with the firmware upgrade saying you cant sue for burns, if you download the update.
    Remember the PS3 way back when, you could do all kinds of nifty things. Then they took that from you, installed a patch with a new EULA saying you cant sue, and you agree to take it in the butt!
  • 4 Hide
    saint19 , June 30, 2010 8:55 PM
    It's Sony and like all the companies have mistakes Why the surprise?

    HP have the same problem with many of their laptops products and nobody says anything.
  • 1 Hide
    razercultmember1 , June 30, 2010 8:56 PM
    anyone think silicon oil sealed laptops would be awesome? since laptops rarely get upgrades? (make the hdd and ram slots separate from the oil tank)
  • 2 Hide
    gammaraptor , June 30, 2010 8:59 PM
    ouch xD. good thing i use an hp laptop. it heats up after around 12 hours, but i think that's cuz the batteries are dead... =]
  • 0 Hide
    hellwig , June 30, 2010 9:02 PM
    Its not the heat, its the resulting failures. Are these laptops running Nvidia chipsets? I'd be interested in seeing if this is related to that Nvidia chipset fiasco a year ago. Of course, Sony doesn't have a good track record with their own hardware either, what with millions of recalled batteries over the last few years.
  • 1 Hide
    joytech22 , June 30, 2010 9:29 PM
    gammaraptorouch xD. good thing i use an hp laptop. it heats up after around 12 hours, but i think that's cuz the batteries are dead... =]


    I second that! HP ftw!, now somebody who owns a Alienware say something to make sony feel bad :D 
  • 0 Hide
    pharge , June 30, 2010 9:50 PM
    Though it is bad the SONY should have work on the temperature problem earlier... but SONY is still much better (well more expensive, too) than Dell!

    Check this article on NY times (6/28/10)
    "....A study by Dell found that OptiPlex computers affected by the bad capacitors were expected to cause problems up to 97 percent of the time over a three-year period, according to the lawsuit...."

    97% fauliar rate and Dell did not even bother to recall them back....

    Since no company is problem proof... maybe it is good to see a company at least trying to recover the problem by recalling them back.

    My only problem.... why wait so long...

    oops... forgot the link
    here it is...

    http://www.nytimes.com/2010/06/29/technology/29dell.html?adxnnl=1&ref=technology&pagewanted=1&adxnnlx=1277895878-r4fZqd8kAqvHWMEtVhwlCA
  • 1 Hide
    idisarmu , June 30, 2010 10:47 PM
    rollerdiscoSony will probally has some legal crap with the firmware upgrade saying you cant sue for burns, if you download the update. Remember the PS3 way back when, you could do all kinds of nifty things. Then they took that from you, installed a patch with a new EULA saying you cant sue, and you agree to take it in the butt!


    Lol, you gave me possibly the smartest or most retarded idea ever, an idea so retarded it's genius! I am going to make a EULA for my penis.
  • 3 Hide
    _Cubase_ , June 30, 2010 11:40 PM
    I say: If life gives you a notebook that gets hot enough to fry an egg, grab some eggs and make breakfast!
  • 3 Hide
    extremepcs , July 1, 2010 12:51 AM
    idisarmu
    I am going to make a EULA for my penis.


    Can't sue for dissapointment? LOL
  • 2 Hide
    sinsear , July 1, 2010 1:01 AM
    extremepcsCan't sue for dissapointment? LOL

    Epic win.
  • 0 Hide
    lauxenburg , July 1, 2010 4:07 AM
    Who needs em anyway?
  • 0 Hide
    lauxenburg , July 1, 2010 4:07 AM
    gammaraptorouch xD. good thing i use an hp laptop. it heats up after around 12 hours, but i think that's cuz the batteries are dead... =]


    Ha HP laptop.......funny....=P
  • 0 Hide
    scook9 , July 1, 2010 5:43 AM
    And I got one of these for the Boss a few months ago :( 

    At least my Alienware M17x doesn't have this problem ;) 
  • 1 Hide
    Mark Heath , July 1, 2010 6:41 AM
    Don't you just hate it when your keyboard melts onto your fingers?
  • 0 Hide
    dEAne , July 1, 2010 10:12 AM
    It's a sony, well sony is always a good looking laptop but with . . .
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