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Newegg Ships Fake Core i7s to Unlucky Customers

by - source: Tom's Hardware US

Sources say Newegg has received a shipment of fake Core i7 processors.

Newegg reportedly ordered a shipment of 2,000 chips from D&H and 300 of them were counterfeit. Hot Hardware cites a posting from an Overclockers.com forum member named Dreadrok who received one of the fake CPUs. Dreadlock says he ordered a Core i7 920 from Newegg and received a completely fake processor.

According to HotHardware, NewEgg says the fake processors are actually demo units but looking at the pictures below (via Dreadlock), it's a hard excuse to swallow. What's more D&H has sent out cease and desist orders to two websites running stories on the fraudulent chips.

It has recently been brought to our attention that you are responsible for publishing on the internet, and specifically on your websites, untrue statements respecting allegedly counterfeit Intel Core i7 processors which you allege were sold to Newegg by D&H. This letter places you on notice that these statements are false. You have no basis for publishing these false and malicious statements about D & H. These false allegations are defamatory and disparaging to D&H”s business and business relations and have caused grave and irreparable damage to our client. [we] demand that you (i) cease and desist posting such defamatory material about D&H.; (ii) remove the contact and any reference to D&H from your website; and, (iii) post an immediate retraction and apology which shall remain posted for not less than thirty days."

Newegg, a trusted source among PC enthusiasts, is providing customers who received the fake Core i7s with RMAs.

UPDATE: Intel is now investigating this matter.

UPDATE: Newegg has said D&H distributing is not the supplier who shipped the units, rather it was a company called IPEX. Newegg has terminated its relationship with IPEX. Read more about it here.

Original photos from our friends at Overclockers.com. Check out more of what transpired over in the original thread!

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andboomer 03/08/2010 3:17 PM
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-10+

Fooled you!

warmon6 03/08/2010 3:20 PM
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-20+

wow..........

Bluescreendeath 03/08/2010 3:21 PM
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-13+

D&H...failzors

redplanet_returns 03/08/2010 3:25 PM
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gekko668 03/08/2010 3:27 PM
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isamuelson 03/08/2010 3:28 PM
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-16+

C&D orders? Nice try. Explain the fake fan and the CPU looks like it has a ton of dust boogers all over it!

JasonAkkerman 03/08/2010 3:29 PM
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-13+

That sure does suck for NewEgg. They run a good site over there. It's going to look bad on them that one of their suppliers failed them like this.

Marco925 03/08/2010 3:29 PM
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-7+

That fan doesn't even look like it fits in the heatsink mounting holes

JasonAkkerman 03/08/2010 3:30 PM
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-5+

Can anyone read the text in those pictures?

pbravo 03/08/2010 3:32 PM
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-20+

If D&H was the source of these "demo" chips, then D&H should be the one to apologize. And, if they do not know what happened, they should begin an investigation and let everyone know that they are doing so. That is how to save their reputation, not by telling everyone to shut up about it.

noodlegts 03/08/2010 3:32 PM
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nimbus77 03/08/2010 3:33 PM
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-20+

I'll still continue to buy from newegg

sot010174 03/08/2010 3:35 PM
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Text:

1st: "Looks that there is a fan in there right"?
2nd: "Looks legit enough"
3rd: "It was shipped all broken" (blister)
4th: "Whole thing was a sticker!!"
5th: "Blank Booklet"
6yh: "Bubbles"

jonpaul37 03/08/2010 3:35 PM
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-9+

This is not something newegg did bad, this is something that one of newegg's suppliers did bad. These are unopened boxes, no way for newegg to figure that out until the hard way. Shame on the Supplier for doing this, and SCREW their C&D orders.

coldmast 03/08/2010 3:38 PM
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-13+

"We (Creim Macias Koenig & Frey) demand that you
(i) cease and desist posting such defamatory material about D&H.;
(ii) remove the contact and any reference to D&H from your website; and,
(iii) post an immediate retraction and apology which shall remain posted for not less than thirty days."

Funny I would demand that D&H
(i) provide evidence that they were not the distributors of said *units*
(ii) if they are at fault, track who is responsible, whether it be intel, employees, or thieves.
(iii) post an apology letter on behalf of newegg to all those whom order these *units* expected to receive i7 920 processor and H/S&F.

azs 03/08/2010 3:39 PM
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-14+

How do you spell Socket surely not "sochet" as on the fake label.

nforce4max 03/08/2010 3:42 PM
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Lavacon 03/08/2010 3:48 PM
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-3+

Nice.... Demo units with no mention of them being demo units on the box. Misspellings and weird product numbers... wow.. silly me for thinking there was something sketchy going on here.

doomtomb 03/08/2010 3:56 PM
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jellico 03/08/2010 3:57 PM
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azs :
How do you spell Socket surely not "sochet" as on the fake label.


Good catch! I didn't see that the first time through. Yeah, what Dreadlock should do is tell D&H to take their Cease and Desist order, shove it up their collective asses and set fire to it. Then proceed to email copies of the pictures and the harassment emails to Intel's customer relations people, as well as the FTC Bureau of Consumer Protection. Then wait and see who ends up giving an apology.

kelemvor4 03/08/2010 3:59 PM
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-5+

D&H scam fail. Hopefully newegg will learn their lesson and stop buying from companies like this. I find it interesting that a big site like newegg wouldn't be buying directly from Intel.

I wonder if tomshardware will comply with the letter from D&H when they get one and delete this article, or will they do the right thing and maintain some journalistic integrity.

nforce4max :
This is why I stopped buying retail and when I do get ripped its a paypal dispute.


Exactly why I *don't* use paypal for anything over about $10. paypal's dispute policy is atrocious, and the protection banks provide you with your debit card is far superior. Last time I had to file a chargeback with my bank on something I had the money back in less than a week.

Not that a chargeback should come into play here; it appears newegg is taking the high road and making it right - although customers are probably getting screwed on the extra time it will take to get them real product (as well as some shipping costs for the rma).

flyinfinni 03/08/2010 4:03 PM
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-4+

Not Newegg's fault at all here- that box and all looks plenty legit that unless you KNEW it was a fake and were looking for signs of it, you'd never notice. Its a bummer that Newegg (who has responded and remedied the situation quite well) is gonna get some bad rep from this because there is nothing more they could have done before, or could do now. I'm questions D&H because they are so adamant about everyone shutting up about it with all their cease and desist letters and crap.

JohnnyLucky 03/08/2010 4:04 PM
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Incredibly bad form on the part of D&H. If D&H is the sole supplier of Intel Core i7 920 cpu's to newegg.com, then D&H might has some explaining to do. On the other hand if newegg.com has a problem with inventory control in the warehouse, then they have some explaining to do.

itadakimasu 03/08/2010 4:11 PM
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-1+

That's crazy.... it's like... a carefully made piece of cardboard?

JMcEntegart 03/08/2010 4:11 PM
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kelemvor4 :
I wonder if tomshardware will comply with the letter from D&H when they get one and delete this article, or will they do the right thing and maintain some journalistic integrity.



Seeing as how we knew people were getting cease and desists for writing about it, wrote about it anyway and included a copy/paste of the C&D, I think you already know the answer to that. :)

tipoo 03/08/2010 4:12 PM
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--3+

It would appear that...
*Puts on sunglasses*
We have some fake Intel Core i7 processors on our hands.
YYYYYYYEEEEEEEAAAAAAAAHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!

jednx01 03/08/2010 4:15 PM
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-3+

doomtomb :
Newegg cannot be trusted.


Actually, this is more the fault of D&H than it is of newegg... Newegg does not open everything they recieve and check its authenticity. That is the job of the supplier. Newegg is not at fault here. D&H is a completely different matter, however....

Pei-chen 03/08/2010 4:18 PM
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LOL, I think someone stole the real chips and replaced them with fakes in the warehouse. This is the most ingenious thing I've seen this month.

BTW, I wish he could use a good camera with macro lenses I can see the "processor" in detail. It looks like paper mache.

Pei-chen 03/08/2010 4:19 PM
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zoemayne 03/08/2010 4:19 PM
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They probably only meant for them to get to china/foreign countries. Intel should sue them. Theres no reason to have fake Intel boxes like that for demos. I hope Intel sues them. Intel would only manufacture demos.

zoemayne 03/08/2010 4:21 PM
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--3+

Theri probably making those fakes for japan.


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