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Woman Calls Tech Support Over Google PAC-MAN

By - Source: Tom's Hardware US | B 62 comments
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VOTW-Suffice to say the majority of people enjoyed Google's Pac-Man doodle a few weeks ago. Collectively we wasted tons of what could have been productive hours playing the classic game on the Google homepage. Unfortunately, not everyone was so impressed.

One woman called tech support because she was so frustrated by the noise. When she was told, "It'll be gone tomorrow," she asked if there was no way she could switch it off. The lady said she didn't have any friends who knew about computers so she had no one to ask. After the tech support agent walked her through how to close the Google homepage tab without closing everything else, she asked if they had gotten many Pac-man related calls. I can't tell if she was surprised or embarrassed to hear she was the first.

Pacman phonecall

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Top Comments
  • 26 Hide
    MiamiU , June 9, 2010 9:59 PM
    that was painful to listen to... I hope when i'm old I don't turn like that
  • 23 Hide
    mrecio , June 9, 2010 10:03 PM
    How did this lady land a job that had anything to do with computers? I get calls from clueless people all the time but i think the guy did a good job staying patient with her.

    computer literacy test for new employees?
  • 13 Hide
    gpace , June 9, 2010 10:07 PM
    I propose a simple computer knowledge quiz with every private computer purchase. The OS will the adjust.

    But that's a lot of work.
Other Comments
    Display all 62 comments.
  • 26 Hide
    MiamiU , June 9, 2010 9:59 PM
    that was painful to listen to... I hope when i'm old I don't turn like that
  • 23 Hide
    mrecio , June 9, 2010 10:03 PM
    How did this lady land a job that had anything to do with computers? I get calls from clueless people all the time but i think the guy did a good job staying patient with her.

    computer literacy test for new employees?
  • 13 Hide
    gpace , June 9, 2010 10:07 PM
    I propose a simple computer knowledge quiz with every private computer purchase. The OS will the adjust.

    But that's a lot of work.
  • 8 Hide
    leafman420 , June 9, 2010 10:08 PM
    lol, this is my nightmare every night. ahhhhhh!!!!! "Did you turn it off and then on." Painful real Painful... I love PacMan...
  • 3 Hide
    nforce4max , June 9, 2010 10:28 PM
    This is the dark side of IT tech support. x.x
  • 4 Hide
    silversurfernhs , June 9, 2010 10:29 PM
    Oh my god... i experience conversations like this on a regular basis as a computer technician and tech support specialist... drives me insane. So i switched to using remote assistance where i can... People have no clue, but its not their fault. I find it humorous to some degree. "if i turn my monitor on"...........................
    lol
    This guy gets props here!
  • 8 Hide
    Pyroflea , June 9, 2010 10:30 PM
    I couldn't imagine being that stupid. It just blows my mind.

    It's one thing being horrible with computers, I can ALMOST understand that the phonecall was made. The fact that it took 5 MINUTES TO SORT OUT just... I just don't even know. Lmao
  • 2 Hide
    Camikazi , June 9, 2010 10:31 PM
    I couldn't listen to the whole thing, it was too painful, i was on the edge of yelling at the screen to try and make her understand.
  • 5 Hide
    gti88 , June 9, 2010 10:45 PM
    I was laughung hard.
    Although it's not that funny when it's your relatives who don't know how to use a PC.
  • 3 Hide
    sliem , June 9, 2010 11:05 PM
    It's pathetic.
  • -7 Hide
    Anonymous , June 9, 2010 11:09 PM
    I think a considerable amount of piracy happens because of this, because computer illiterates just take things for granted and assume that the interwebs is supposed to work so and just keep downloading stuff just because is there.
  • 0 Hide
    shening , June 9, 2010 11:24 PM
    OMFG WTF LOL WOW ./wrists
  • 1 Hide
    letsgetsteve , June 9, 2010 11:39 PM
    This guy should get a medal! I would have lost it by the 3 min mark.

    Anyone else think that this guy is secretly Jason Segel?
  • 3 Hide
    Anonymous , June 9, 2010 11:50 PM
    wow people like this should not be allowed to own/use/touch a pc.
  • -8 Hide
    Anonymous , June 9, 2010 11:58 PM
    Personally I think the tech support guy was a bit too indirect and inadvertently rude. I've been helping people of all levels over the phone for over a decade, and this whole situation could have been taken care of very simply by jumping directly to walking the woman through opening a different page. It's also important to use the same terminology that the the client/customer is using, else they won't know what the heck you're talking about.
  • 3 Hide
    ac21365 , June 10, 2010 12:20 AM
    File this under "not news"
  • 2 Hide
    ordonator , June 10, 2010 12:23 AM
    He should have just told her she has the PEBKAC virus, and that she should consult her antivirus vendor.
  • 4 Hide
    Anonymous , June 10, 2010 12:47 AM
    Oh wow. I don't even understand the source of the problem. Pac Man didn't make noise unless you clicked on it. How do you use Firefox for more than a day (or 15 seconds for a lot of people) without learning to close tabs? In a way I feel for her. To be that computer illiterate must be constantly frustrating. I remember when I didn't know about computers and how daunting it was to learn. She sounded like she hardly knew what her computer looked like. "Are you using Firefox?" "I would assume so." ...Yikes. It's this kind of thing that makes me scared to take a job at a help desk. I'm not sure I'm up to it!
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