Sidekick Fiasco Could Be Costing Microsoft Millions
A lot of Sidekick customers are feeling the effects of the server outage that saw an unspecified amount of user data swallowed up by the cloud.
If it's any consolation – okay, so it's probably no consolation at all – this is a very expensive 'woopsie' for Microsoft. A tip sent to Mobile Crunch reports that the outage could have cost Microsoft as much as $700,000 per day.
But how, you say? Well, you know the way it's been T-Mobile that's been offering all the consolation prizes for this one? This is because when people signed their contracts, they were promised a certain level of service. Similarly, T-Mobile signed a service level agreement with Microsoft so it could guarantee customers a good service. With us so far? Good, let's move on.
Unfortunately for Microsoft, if the tipster is to be believed, T-Mobile has a pretty pricey SLA with Microsoft and Danger. We're not using the word pricey lightly here, folks. Word on the street puts the numbers at $700,000 per day for the period Microsoft and Danger couldn't guarantee 99.5 percent availability of Sidekick services. Electronista points out that this would mean Microsoft owes T-Mobile $9.8 million or more given the approximately two-week absence of Sidekick data. Now that's a lot of moolah.