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Surface Pro Receives Lowest Rating for Repairability

By - Source: iFixit | B 36 comments

High risk of destroying tablet is present by merely opening it.


Repair experts iFixit has given Microsoft's Surface Pro a rating of one on a 10-point scale of repairability, with 10 being the easiest to repair.

It found that there are more than 90 screws in the device, accompanied by a high risk of cutting a crucial wire by merely opening the tablet, which may potentially destroy the device. The display assembly is also considerably difficult to remove and replace, iFixit stressed.

"Unless you perform the opening procedure 100% correctly, chances are you'll shear one of the four cables surrounding the display perimeter," the firm said. Should you manage to get the Surface Pro opened, both the solid-state drive and the battery can be removed.

A Surface Pro benchmark, meanwhile, showcased the device's impressive performance. Its benchmark saw the recently released Windows 8-powered tablet outperforming other tablets and puts it in the same league as high-end ultrabooks.

 

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  • 21 Hide
    JamesSneed , February 14, 2013 1:10 PM
    Im not sure anyone expects tablets to be user repairable, do they?

    I would much have the device not break in the first place.

    http://www.youtube.com/watch?feature=player_detailpage&v=Yyqtte2DU3M#t=5s

    Since this is a general purpose computer with a full blown OS the comparable mac device is the MacBook pro 15"(iPad = Surface RT) which also got a 1 from FixIt:
    http://www.ifixit.com/Teardown/MacBook-Pro-with-Retina-Display-Teardown/9462/
  • 12 Hide
    lpedraja2002 , February 14, 2013 1:33 PM
    I didn't expect a tablet to be repairable except for battery or SSD replacement but having 90 screws on such a little thing? :o 

    Still, Ipad4 received a 2 out of 10 on the repairability score so I guess its just a tablet thing.
Other Comments
  • 21 Hide
    JamesSneed , February 14, 2013 1:10 PM
    Im not sure anyone expects tablets to be user repairable, do they?

    I would much have the device not break in the first place.

    http://www.youtube.com/watch?feature=player_detailpage&v=Yyqtte2DU3M#t=5s

    Since this is a general purpose computer with a full blown OS the comparable mac device is the MacBook pro 15"(iPad = Surface RT) which also got a 1 from FixIt:
    http://www.ifixit.com/Teardown/MacBook-Pro-with-Retina-Display-Teardown/9462/
  • -8 Hide
    warezme , February 14, 2013 1:12 PM
    So the device is booby trapped and if a part that is already easy to break happens to fail, your screwed. No thanks, you fancy pants people keep your tablets. If I ever feel the need to get a tablet, China has cheap android models going for around $60. If it breaks, so what.
  • 8 Hide
    rgjhawkins , February 14, 2013 1:19 PM
    I don’t get why this is seen as a negative, this just tells me the thing is solidly built so as not to break in the first place. Plus MS offers extended warrantee for $99 which is damn cheap compared to its competitors, this is just another witch hunt in my opinion.
  • 1 Hide
    XngXtuHl , February 14, 2013 1:21 PM
    JamesSneedIm not sure anyone expects tablets to be user repairable, do they?I would much have the device not break in the first place.http://www.youtube.com/watch?featu [...] 2DU3M#t=5s

    The Real drop test: http://www.youtube.com/watch?v=wK1SJAdjsts
  • 12 Hide
    lpedraja2002 , February 14, 2013 1:33 PM
    I didn't expect a tablet to be repairable except for battery or SSD replacement but having 90 screws on such a little thing? :o 

    Still, Ipad4 received a 2 out of 10 on the repairability score so I guess its just a tablet thing.
  • 1 Hide
    mayankleoboy1 , February 14, 2013 1:41 PM
    90 SCREWS :o 
  • 6 Hide
    kevinthegamer , February 14, 2013 1:48 PM
    I would prefer to pay for the 2 year extended warranty For Surface RT $99.00, For Surface Pro $99.00 (Regular Price: $149.00).

    It even includes accidental damage, even for accidents like drops or spills.
    Why would you'd risk damaging it more while repairing it when you can get that kind of warranty plan.
  • -8 Hide
    bustapr , February 14, 2013 1:49 PM
    hey mr islam, this holy grail of misleading titles is wrong. they gave it a 4/10. Apple iPad still has lowest score I believe.
  • 2 Hide
    slyu9213 , February 14, 2013 1:49 PM
    This thing is secure
  • 0 Hide
    wemakeourfuture , February 14, 2013 1:51 PM
    rgjhawkinsI don’t get why this is seen as a negative, this just tells me the thing is solidly built so as not to break in the first place. Plus MS offers extended warrantee for $99 which is damn cheap compared to its competitors, this is just another witch hunt in my opinion.


    - Competitors offer $99 warranty, that's why MSFT is offering that.
    - Not really a witch hunt when this group does this for all major mobile products
  • 5 Hide
    fudoka711 , February 14, 2013 2:15 PM
    bustaprhey mr islam, this holy grail of misleading titles is wrong. they gave it a 4/10. Apple iPad still has lowest score I believe.


    The image says it got a "1"...is there a link somewhere saying it actually got a 4?
  • 3 Hide
    salgado18 , February 14, 2013 2:24 PM
    mayankleoboy190 SCREWS

    Screw this, I'm going desktop!
  • 7 Hide
    LukeCWM , February 14, 2013 2:26 PM
    I Googled it, and it did actually score a 1. As much as I dislike Zak's gotcha-titles, he's right on this one.
  • 0 Hide
    C12Friedman , February 14, 2013 2:28 PM
    Does this replace the MacBook Pro w/Retina in "first place" then?
  • 3 Hide
    beardguy , February 14, 2013 2:28 PM
    This sucks. I hate when companies do this.

    Basically, it's not mean to be repaired, it's mean to be replaced. I'm not a big environment guy, but surely lots of these will end up in landfills. We really should be more responsible with new tech and being able to repair it. I hate the "disposable" attitude we have all grown to except.

    //end rant
  • 5 Hide
    beardguy , February 14, 2013 2:37 PM
    On a side note - Reminds me of my tech days trying to disassemble laptops with an insane amount of screws and parts. And the inevitable left over screws after reassembling the entire thing.

    Of course, you give the laptop back to the customers without saying a word :) 
  • 1 Hide
    p05esto , February 14, 2013 3:05 PM
    I expect all devices from tablets to cell phones to have normal screws you can remove to take apart and repair. I hate companies that lock their crap together and don't allow repairs. To hell with you Apple and Microsoft, seriously TO HELL!!!
  • 7 Hide
    dark_knight33 , February 14, 2013 3:11 PM
    beardguyThis sucks. I hate when companies do this. Basically, it's not mean to be repaired, it's mean to be replaced. I'm not a big environment guy, but surely lots of these will end up in landfills. We really should be more responsible with new tech and being able to repair it. I hate the "disposable" attitude we have all grown to except. //end rant


    While I agree with the sentiment behind your statement, I just want to point out that the more integrated and miniature devices get, the less repairable they are. Imagine what guys that used to build the really big mainframe computers from the 60' & 70's think about working on laptops...

    "You have to swap the whole cpu?! Well, back in MY DAY we COULD replace the CPU cache! Just reach in there, and swap it out." Just don't forget your wire wrapping tool btw, lol...

    The point is, some perspective is needed here. The surface is a highly integrated & very rigid device. I watched the drop tests, the thing didn't even flex when dropped on it's corner. That's pretty sturdy. I'm sure they could have done with less adhesive and less fasteners, and the device would also be less rigid. If anything, I would suggest that the additional complexity of the device is an indicator of the value you are getting for your money. Clearly it takes a lot more labor & parts to assemble one of these. That being said, it also serves as an excellent advertisement for an affordable 2 year accident warranty.

  • 1 Hide
    internetlad , February 14, 2013 3:15 PM
    not a big surprise. the iPad is the exact same way. Thick layer of sticky, hard glue around the perimited with several crucial wires (power, volume, digitizer, and wifi) dangerously close to where you have to dig a spunger to get the unit apart.

    I find that applying the right amount of heat helps (too little and it's very difficult to get off and the digitizer shatters, too much and components start to melt or malform) but i've never killed an iPad while attempting a repair (generally digitizers)

    It's all about knowing where to be cautious.
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