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Microsoft Recommends Chrome for Hotmail.. Huh?

By - Source: Tom's Hardware US | B 53 comments

If you're having problems with Microsoft Hotmail, skip Microsoft Internet Explorer and go straight to Google Chrome.

Microsoft has overhauled its Hotmail but not all of its 350 million users are having it as smooth as they used to under the old system.

Part of the reason is that the modern Hotmail requires a modern browser. What's most interesting is it that Microsoft is suggesting to users who have problems with the new Hotmail to use Google Chrome rather than Internet Explorer.

“Some customers have indicated that if they use Google Chrome to view their Hotmail account they no longer encounter this problem,” said Microsoft, according to the Register.

Microsoft has told Hotmail users via the forums that those trying to use the webmail service should not use Safari 3 or Firefox 2 – both of which have been replaced by significantly newer versions.

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Top Comments
  • 15 Hide
    tsk_cable , August 12, 2010 2:09 PM
    Way to go microsoft you don't make money with IE, just skip supporting it at all.

    FireFox FTW
  • 14 Hide
    bentonsl_2010 , August 12, 2010 2:22 PM
    Bentonsl_2010I think at this point I.E. users is a moot (


    Sorry should of said

    I think at this point I.E. users is a moot point. MS packages I.E. with windows and will also have plenty of users. However losing hotmail subscribers to other email providers (I.E. Gmail and Yahoo), would imo be a bigger blow. So them saying use chrome is more of a lesser of two evils approach.\
Other Comments
  • 15 Hide
    tsk_cable , August 12, 2010 2:09 PM
    Way to go microsoft you don't make money with IE, just skip supporting it at all.

    FireFox FTW
  • Display all 53 comments.
  • 14 Hide
    bentonsl_2010 , August 12, 2010 2:22 PM
    Bentonsl_2010I think at this point I.E. users is a moot (


    Sorry should of said

    I think at this point I.E. users is a moot point. MS packages I.E. with windows and will also have plenty of users. However losing hotmail subscribers to other email providers (I.E. Gmail and Yahoo), would imo be a bigger blow. So them saying use chrome is more of a lesser of two evils approach.\
  • 4 Hide
    irh_1974 , August 12, 2010 2:23 PM
    Quote:
    Some customers have indicated that if they use Google Chrome to view their Hotmail account they no longer encounter this problem

    So, anecdotal quotes from Chrome users?
    Any backup to the claims from engineers?
  • 0 Hide
    olafmetal , August 12, 2010 2:23 PM
    hotmail has been bugging out on my beta version of chrome. Firefox seems to be working fine. When I googled the error message I was getting It was all Firefox users complaining about it though. Weird. Chromes still my favorite browser. The recent bugs in hotmail might make me finally change my email account though.
  • -1 Hide
    twu , August 12, 2010 2:25 PM
    Steve B. signed a MAC book, now MS suggesting users to use their competitor's product(s). I've never seen Apple, Google, etc.. offered their customers other options.

    :) 
  • 2 Hide
    whiteodian , August 12, 2010 2:26 PM
    I would use Chrome, but it has a bug with the check boxes. I've tried on different machines. What happens is I start checking off e-mails that I want to delete and somewhere between 5-10 checked all the check boxes are cleared. Mozilla for the win!
  • 1 Hide
    bentonsl_2010 , August 12, 2010 2:33 PM
    whiteodianI would use Chrome, but it has a bug with the check boxes. I've tried on different machines. What happens is I start checking off e-mails that I want to delete and somewhere between 5-10 checked all the check boxes are cleared. Mozilla for the win!



    Never had that problem and I been using chrome for a couple years now. I am also assuming your talking about the hotmail check boxes right?
  • 0 Hide
    1pp1k10k4m1 , August 12, 2010 2:37 PM
    I'm kinda proud of microsoft right now??!?! They are big enough to actually admit something works better than their product, and they uncover the fact the some things interact better with their products than their other products. Maybe they'll...fix it! Maybe not...:( 
  • 0 Hide
    xerroz , August 12, 2010 2:41 PM
    I'd rather use firefox newest version for hotmail. Though I use windows live mail anyway, it works perfectly
  • -5 Hide
    Anonymous , August 12, 2010 2:44 PM
    People still use hotmail?
  • 0 Hide
    Travis Beane , August 12, 2010 2:53 PM
    FireFox 4.0 beta 4, along with gmail.
    Can't get much better than this. :D 
  • 5 Hide
    superblahman123 , August 12, 2010 2:53 PM
    Quote:
    Microsoft has told Hotmail users via the forums that those trying to use the webmail service should not use Safari 3 or Firefox 2
    – both of which have been replaced by significantly newer versions.


    Ya know, I think this article is completely misleading. They may have said that Chrome works, but why would they say anything about older versions of Safari and Firefox and not say anything about IE? I'm a web programmer, and I'm very familiar with browser trends. The real issue that Microsoft is having is that because IE comes by default on Windows since the conception of IE, there are tons of extremely old versions of it out there. Microsoft has been improving their .NET framework (just went to 4.0 last May/April), this upgrade is to bring Hotmail up to the newer standards of ASP.NET, but older browsers do not support the newer versions of the .NET framework, and because most users do not update their browser frequently enough, you get issues like these. You would all be amazed to know that there are still users out there running IE4, of which a majority of the country is using IE6 and IE7. I run IE8, it works fine with Hotmail.

    Just because Microsoft was saying that Chrome is an option, doesn't mean they were saying that you should use that instead of updating your browser. Do I smell a biased/informationally misleading article? I think so.
  • 9 Hide
    ecnovaec , August 12, 2010 2:57 PM
    I think Microsoft is doing the right thing honestly. They aren't pulling a typical Apple response "nothing is wrong with us, it's the user, you're all morons"
  • 1 Hide
    Vladislaus , August 12, 2010 2:59 PM
    whiteodianI would use Chrome, but it has a bug with the check boxes. I've tried on different machines. What happens is I start checking off e-mails that I want to delete and somewhere between 5-10 checked all the check boxes are cleared. Mozilla for the win!

    The other day I used Chrome to see my hotmail account and had the same problem. Firefox doesn't have this problem.
  • 1 Hide
    flightmare , August 12, 2010 3:01 PM
    Maybe they programmed hotmail according to the web standard, where IE still is not.
  • 1 Hide
    MxM , August 12, 2010 3:08 PM
    md2129People still use hotmail?

    When you have mailbox for multiple years and when you all bank accounts, subscriptions are synchronized with it, do you think it is easy to change it? It does not worth the effort, especially if you use windows live mail instead of browser to check e-mail - that works just fine.
  • 0 Hide
    Vladislaus , August 12, 2010 3:09 PM
    superblahman123Ya know, I think this article is completely misleading. They may have said that Chrome works, but why would they say anything about older versions of Safari and Firefox and not say anything about IE? I'm a web programmer, and I'm very familiar with browser trends. The real issue that Microsoft is having is that because IE comes by default on Windows since the conception of IE, there are tons of extremely old versions of it out there. Microsoft has been improving their .NET framework (just went to 4.0 last May/April), this upgrade is to bring Hotmail up to the newer standards of ASP.NET, but older browsers do not support the newer versions of the .NET framework, and because most users do not update their browser frequently enough, you get issues like these. You would all be amazed to know that there are still users out there running IE4, of which a majority of the country is using IE6 and IE7. I run IE8, it works fine with Hotmail.Just because Microsoft was saying that Chrome is an option, doesn't mean they were saying that you should use that instead of updating your browser. Do I smell a biased/informationally misleading article? I think so.

    Dear lord are there still people using windows 98 or older OS?
  • 0 Hide
    beans4you , August 12, 2010 3:13 PM
    chrome I noticed is very in tune with hotmail as of recently. I right click on emails to delete them or whatever. lol didn't question, I just went with it.
  • 5 Hide
    insider3 , August 12, 2010 3:22 PM
    VladislausDear lord are there still people using windows 98 or older OS?


    Yes
  • 0 Hide
    asiaprime , August 12, 2010 3:25 PM
    I'm surprised they didn't tell people to use windows live mail or outlook express.
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