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Time Warner Holding Back Super-fast Broadband?

Next news
3:01 PM - April 22, 2009 by Marcus Yam

The saga continues.

Time Warner Cable's consumption-based billing trials brought along with it testing of the new DOCSIS 3.0 system.

DOCSIS 3.0 promises much improved throughput speeds and Time Warner Cable was set to roll out a 50 Mbps service in conjunction with the upgraded standard.

While details are still sketchy, it seems that the whole speed upgrade and consumption-based billing were tied more closely together than previously let on. Now that the tiered system is being shelved, so too might be the rollout of the newer technology.

Alex Dudly, VP of PR at TWC, posted a response on his Twitter to a question from GigaOM’s Stacey Higginbotham saying that the DOCSIS 3.0 was scheduled as part of consumption-based billing trial, but that consumer backlash has changed the company’s plans.

GigaOM got clarification from TWC, who said it is now “reevaluating whether or not the trial cities are among those places” scheduled for DOCSIS 3.0 rollouts.

The cities originally targeted for TWC’s trials were San Antonio and Austin, Texas; Greensboro, N.C., and Rochester N.Y.

What’s likely to be happening right now is that TWC has gone back to the drawing board on how to re-approach this most delicate situation. Hopefully we’ll get more detailed explanations outside of tweets constrained to no more than 140 characters.

Source : Tom's Hardware US

Talkback
Add your comment
ColMirage 04/22/2009 9:23 PM
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-10+

Sure glad I don't have to deal with them.

Blessedman 04/22/2009 9:28 PM
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-1+

No doubt! This has got to be the most backwards company in the communications business i have ever seen. Lets take a page from GM's playbook on how to run a company!!

DarkMatterBT 04/22/2009 9:29 PM
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-5+

Well I for one see this as their way to get back at customers for their backlash of their consumption based plans. I say let there current system stand, let them watch there competition upgrade there systems and speeds, and let them see there customer base move to other options. This is nothing more than a corporate hissy fit in progress. Got my vote for one of the worst run companies ever, and thats saying a lot in the current economic situation were all witnessing.

gwellin 04/22/2009 9:29 PM
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-10+

Well the good news of holding back on super fast broadband connection is we now wont hit our bandwidth cap within the first 15 minutes each month.

greenskye 04/22/2009 9:36 PM
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-17+

I've never understood the "faster speeds, but less data" approach.

Old way: You run a marathon on foot but you get to go 26 miles.
New way: They give you a ferrari but you're only allowed to drive it 100 meters.

How does that make sense??

Anonymous 04/22/2009 9:40 PM
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-5+

So give me a 50mb/sec internet speed but limit my traffic to 10-50GB??? SO I can reach my limit faster? Really guys, I do not understand the internet companies.

jgoette 04/22/2009 9:46 PM
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-8+

Is this some kind of "punishment" to the customer for not accepting the tier plan?

marsax73 04/22/2009 10:04 PM
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-0+

greenskye :
I've never understood the "faster speeds, but less data" approach.Old way: You run a marathon on foot but you get to go 26 miles.New way: They give you a ferrari but you're only allowed to drive it 100 meters.How does that make sense??



I say let those who want the superfast connections just pay more and let those who are happy with their current speeds to pay no more than $35-40 a month. I mean it's competitive with other countries. I don't need anymore than 12 Mbs downloads. I'm completely fine with that but NO bandwidth limitations.

But what do I know...I'm only a consumer

Anonymous 04/22/2009 10:07 PM
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-3+

thousands of TW customers jumped ship when they announced the tier program. Anyone still on TW and has somewhere else to go needs to go ahead and cancel their subscription and change companies. If more people would continue this action then TW would be forced to look at themselves and stop this silly game that they are playing.
If the numbers leaving TW start reaching into the tens of thousands then you are removing million$ per month from TW and that is the type of action that is needed.

crisisavatar 04/22/2009 10:10 PM
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-6+

I really hope they get destroyed for all this abuse.

The Schnoz 04/22/2009 10:17 PM
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crom 04/22/2009 10:21 PM
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-0+

Let's hope they invested heavily with Leeman Brothers. Go die now Time Warner, the free market has rejected you.

jsloan 04/22/2009 10:21 PM
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-1+

it's all nonsense, they could roll out the higher speed tiers without the caps, the caps and high cost are there to preserve their current table tv subscribers. else in time most people would move over and get their tv from their internet directly from the distrubutors. it will happen anyways, it'll just take a little longer abd be a little more painful. what we need is internet providers that are not selling us cable tv or phone service, ect. otherwise they favor their business model over their consumer

AdamB5000 04/22/2009 10:22 PM
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-0+

They're generating a buzz, but for all the wrong reasons.

Do we need more competition? I'm sad to say that I have ONE cable option where I live and ONE dsl option. They're both 1.5meg down and both charge $40+/mo. It sucks. I can barely stream a South Park episode online. Forget streaming HQ content. I have to pause and let it load.

.. and then I read that a Japan company offers something like 50meg for $35. Give me an effing break.

SonicMachineHead 04/22/2009 10:24 PM
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-1+

marsax73 :
I say let those who want the superfast connections just pay more and let those who are happy with their current speeds to pay no more than $35-40 a month. I mean it's competitive with other countries. I don't need anymore than 12 Mbs downloads. I'm completely fine with that but NO bandwidth limitations.But what do I know...I'm only a consumer



It's only competitive to countries like Mexico, Somalia, (insert 3rd world with internet access here) Look at countries like Germany and Japan where the internet infrastructure promotes growth and speed and doesn't hinder it based of profit margins.

mavroxur 04/22/2009 10:28 PM
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-3+

Time Warner is the scum of the earth. They're holding back super fast broadband until they figure out a way to screw the public even harder for it.

MustWarnOthers 04/22/2009 10:29 PM
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-6+

Time Warner is taking its proverbial ball, and going home.

Scumbags.

Hey Time Warner, I don't know if you noticed, but we're in a recession.

Maybe now is not the best time to try and gouge the fuck out of your customers, when every customer is monitoring their expenses, if only a bit more.

How stupid can you be? I hope these idiotic choices that you've made cause a slip in your market share.

Then you can explain to your shareholders how such a small group of greedy corporate swine, were able to fuck up in such a massive way.

duckmanx88 04/22/2009 10:37 PM
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-1+

i hope this company crashes and burns. if you use steam, where if you uninstall your games, to install them again you have to download them, it'll eat up your GB cap fast. Time Warner you are an effing joke.

christop 04/22/2009 10:38 PM
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-3+

KEEP THE FASTER SPEED...Dont care just dont cap us.... GREEDY JERKS

my_name_is_earl 04/22/2009 10:39 PM
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--2+

with TW, everything is sketchy. Why waste your time crossing your finger when you can just move to a different provider? They not the only one offer high speed.

audioee 04/22/2009 11:03 PM
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wayneepalmer 04/22/2009 11:26 PM
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-3+

The real focus here I don't think is about video downloads or software upgrades. I don't think they are even targeting the online gamers although it may be some of that.

The real battle coming is for TWC to try to obliterate VOIP's like Vonage and Magicjack, and the expansion of free webcam based communication systems like the ones in Yahoo Messenger and Tokbox.

There are a lot of International customers out there talking to relatives around the world on their webcams for free. My wife spends 3 or 4 hours a week either on Vonage or Tokbox with her relatives in Philippines and that has got to use up a bunch of Gb's of data streaming.

TWC has their own VOIP phone system and you can imagine that getting rid of all the free riders that they can't make money off of or forcing people to pay extra for them reduces the competition to their main battle with Yahoo/AT&T Uverse DSL Broadband.

gorehound 04/22/2009 11:31 PM
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-3+

Just so you guys know:
As soon as the word came out on the tiered caps I immediately called TW here in portland, maine and told them they will lose me as a customer if they ever try and do this in maine.I actually called them once a week.
second thing I did was file an FCC complaint
third thing I did was talk to my lawyer
fourth thing i did was to tell everyone i know who understands computers what Tw was going to try and do to us loyal customers.

anyways i got a phone call from TW on moinday and spoke to a PR person who called about my FCC complaint.We talked for around 20 minutes and she was very nice.I want you to know she was not pleased at her company's plans and t old me how she works a long day and has her home computer setup to download TV shows to watch that she misses due to her long commute and workday.She realized that rthese caps were screwing here over as well.She totally understood the issue and was all the way on our side not her company's side.I enjoyed our discussion and we both understood that if this goes to caps we are both looking elsewhere for ISP.

I do think that we all need to work hard whereever we live in the USA.Write to the goverment,file an FCC claim,talk to a lawyer,tell your buddies and let us all work together to try and see if we can have net neutrality.
NO CAPS !!!! We need to have our access to the net without the BS.

gorehound 04/22/2009 11:34 PM
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-0+

also please do not support any views other than a flat rate access.
that is unless you are greedy and own a company.
al of us guys on this site are i am sure technically aware.so be aware that if you want to continue watching videos,using steam,buying itunes and other online videos, and do what work you want to with big files
all of us normal "little" guys need to have the same viewpoint.
FLAT RATE MONTHLY BILLS !!!!

saturn77 04/23/2009 12:03 PM
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-1+

Is a company ever going to offer me something that I want vs something they want to sell me?

audioee 04/23/2009 12:20 PM
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MDillenbeck 04/23/2009 12:24 PM
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-0+

I wonder about several things.

First, does going to DOCSIS 3.0 require ANY infrastructure upgrades, or is it just as simple as giving customers a new cable modem and it just works? This may be one reason to consider cost and income (or not).

Second, do they pay anyone for their bandwidth usage, or do they maintain telcomm infrastructure and supply their own bandwidth (thus have only infrastructure costs)? This may influence views on unlimited maximum speed connections.

Third, was there intent on creating abnormally low caps for the industry with expensive overage fees tied to their intent on releasing very high speed broadband speeds where users would easily rack up a mortgage sized bill?

Fourth, if we are charged by the minutes on our cell phone, why are we so adverse to the same charges of usage on our internet? Which is more fair - paying for a high speed connection and assuming you can use it full speed 24/7 or giving everyone maximum speed and asking them to pay on what they really use? Somehow I see people's argument against caps as approaching Verizon and saying "see, I only want 1xRTT network so charge me only $20 a month for unlimited calling - but my brother here wants 3G speeds so he should get unlimited for $50 a month... got it?" Sorry, that just doesn't was well for me.

---------------------------------------------

I know I'm in the minority. I have no problems with buying by my usage and having everyone get the maximum speed. We all want our web pages to load fast, whether we use the internet once a week or once every five minutes. Letting me buy by what I'll use makes more sense to me, and sounds more equitable - as long as the fees are reasonable. Also, write into my contract that a certain percentage of my fee must go to infrastructure and upgrades and no more than a certain percentage will go to profit and wages (say, 50/25 - the 25% left over can supplement programming I'm not using rather than charging me a "non-tv subscriber" fee).

I don't want something for free, and I don't expect to get it at Walmart deep discount prices either. I want a good product and I'll pay for it - I just don't want to get design-brand price gouged either.

scryer_360 04/23/2009 2:03 AM
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-0+

Why are they trying to be the worst broadband company in America?

michaelahess 04/23/2009 2:36 AM
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-0+

Any bets on when TWC will go bankrupt at this rate? :)

randomizer 04/23/2009 2:58 AM
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-0+

michaelahess :
Any bets on when TWC will go bankrupt at this rate?


I bet they'll come to Australia before going bankrupt. Their "philosophy" will fit right in here.

ProDigit80 04/23/2009 4:07 AM
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--3+

I wonder if it's going to do any good to customers the increased speed.
I mean, for those who don't use internet often,or use it to check mails and an occasional youtube, is it going to be better to get a page displayed 0,1 seconds faster? Or perhaps get a 2 minutes youtube video downloaded in 10 seconds instead of 30?
Most servers cap their uploads to 3Mbit anyways;I'm not sure you'll be able to benefit from the increase in speed.
And then there's the saying, if you live right above the telephone center, or next to the node, you may get 80% of the suggested speed.
If you live 1 mile off, that speed sinks to 60%
More than 1 mile the speed goes down even more!

It's almost the same as a cellphone provider saying "The data we send is twice the quality of other providers! Therefor in order to remain a $30 monthly subscription, we'll cut your free calling minutes by two!
I'm sure everyone will agree!


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