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AT&T Will Explain Your Bill to You With a Personalized Video

By - Source: Tom's Hardware US | B 10 comments

A complimentary video that breaks down your bill line-by-line.

Deciphering your phone bill can sometimes be a difficult task. No doubt carriers get tons of phone calls each month wondering what this charge or that charge translates to. AT&T today announced that it's hoping to cut down on confusion with personalized videos that will explain your bill to you every month.

Dubbed Video Bill, the service automatically generates a personalized video that explains your bill line-by-line. The video is emailed directly to you and is available via your myAT&T account online.

AT&T started testing the service out a few weeks ago, opening it up to 'several thousand' wireless customers on Mountain Time. Additionally, the carrier explains that the service is already available for U-verse Voice, TV and Internet customers Now, AT&T says new customers and those that change or upgrade their account will receive these video bills for their first and second month bills.

few weeks ago, we launched this technology to several thousand wireless customers in the Mountain Time Zone. New AT&T customers will receive these video bills for their first and second month bills, as will existing customers who change or upgrade their wireless account.

"While we’re still in the early stages, we already know this industry-first technology will be a big help for our customers," AT&T said, later adding that the response from U-verse customers has been overwhelmingly positive and that the company has already seen a reduction in bill-related phone calls.

Check out the video bill sample below and let us know what you think:

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Top Comments
  • 12 Hide
    Star72 , December 5, 2012 4:51 PM
    Just go to Youtube & search "kicked in the balls", you'll find pretty much the same thing.
Other Comments
  • 5 Hide
    mikenygmail , December 5, 2012 4:41 PM
    Another reason to charge extra...
  • 12 Hide
    Star72 , December 5, 2012 4:51 PM
    Just go to Youtube & search "kicked in the balls", you'll find pretty much the same thing.
  • 7 Hide
    blurr91 , December 5, 2012 4:53 PM
    Please explain why a simple txt msg costs 20 cents to send and 20 cents to receive?
  • 3 Hide
    sliem , December 5, 2012 5:42 PM
    blurr91Please explain why a simple txt msg costs 20 cents to send and 20 cents to receive?


    It's because we want you to buy $10 text messaging package. For $10/mo you can send and receive 1000 text messages. For $5/mo it's 200.
  • 5 Hide
    g-unit1111 , December 5, 2012 5:53 PM
    Why don't they just simplify the bill instead of taking more time to explain it to us like we're idiots?
  • 0 Hide
    Anonymous , December 5, 2012 8:08 PM
    My bill is easy to understand its the same every month. Lots of morons out there though that need a picture drawn or video shown.
  • 3 Hide
    revo1ver , December 5, 2012 8:15 PM
    Interesting... "unlimited data for 4g LTE smartphone" and "data unlimited for iphone" How come I'm not offered those services?
  • 2 Hide
    Benihana , December 5, 2012 9:02 PM
    How come the "greedy bastard" fee isn't itemized on my bill?
  • 1 Hide
    Anonymous , December 5, 2012 9:07 PM
    I pay $43 a month after tax for Unlimited North Americal calling, Unlimited global text, unlimited data, voicemail, caller id... How can someone be spending $100 per phone...
  • 1 Hide
    memadmax , December 5, 2012 10:16 PM
    lololololololololol