A complimentary video that breaks down your bill line-by-line.
Deciphering your phone bill can sometimes be a difficult task. No doubt carriers get tons of phone calls each month wondering what this charge or that charge translates to. AT&T today announced that it's hoping to cut down on confusion with personalized videos that will explain your bill to you every month.
Dubbed Video Bill, the service automatically generates a personalized video that explains your bill line-by-line. The video is emailed directly to you and is available via your myAT&T account online.
AT&T started testing the service out a few weeks ago, opening it up to 'several thousand' wireless customers on Mountain Time. Additionally, the carrier explains that the service is already available for U-verse Voice, TV and Internet customers Now, AT&T says new customers and those that change or upgrade their account will receive these video bills for their first and second month bills.
few weeks ago, we launched this technology to several thousand wireless customers in the Mountain Time Zone. New AT&T customers will receive these video bills for their first and second month bills, as will existing customers who change or upgrade their wireless account.
"While we’re still in the early stages, we already know this industry-first technology will be a big help for our customers," AT&T said, later adding that the response from U-verse customers has been overwhelmingly positive and that the company has already seen a reduction in bill-related phone calls.
Check out the video bill sample below and let us know what you think: