ATI Confirms 5700, 5800 Problems; Promises Fix
AMD has confirmed that a previously reported issue of grey lines or screens with certain Radeon HD 5000 GPUs affects both the 5700 and 5800 series.
Earlier this week, it emerged that many 5000 series users were experiencing problems with crashing and grey or colored lines appearing on his or her display. The grey screens and hangups were occurring while users were gaming, watching movies or in some cases, when the computer was just sitting idle.
When users contacted customer service they were told the issue was caused by a Windows 7 update. ATI recommended a clean install of the graphics card driver as a possible fix, stating this had solved some users problems. The ATI Catalyst 10.1 release notes (published Wednesday) note the problem as a known issue; however, it's described as a problem affecting users of all versions of Windows and not just Windows 7.
Today Dave Erskine, an AMD spokesperson, informed us that, "only a small number of ATI Radeon HD 5800 series and ATI Radeon HD 5700 series cards are exhibiting the behavior," and that the team is closing in on a fix for the apparently software related issue.
"The team is testing a driver hotfix and initial tests indicate that it resolves the issue," Mr Erskine said. "We need to test it further but we expect to make the hotfix available shortly."
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this is probably the 1st major ati driver issue in such a long time....
No worse than Nvidia's last patch issue, which was also hotfixed. Of course there wasn't even 1/10th the drama with that one.
Then again Nvidia is so irrelevent now nobody really cares.
i just bought 2 5770's and installed a week ago. happened a few times, once when my 5 year old was playing purble place! had to laugh cause i was playing crysis a few hours earlier. crysis would work but purble place wouldn't?!!!WTF? did a clean driver install and has not reoccured....yet.
Most people seemed to think it was caused by faulty hardware on the chip. I had a feeling it was either driver related, or caused by heat.
Looks like one of my guesses is correct.
yeah....but its still annoying
thats right baby! crossfire for purble place! i heard SLI is better for solitare.
hopefully this can get patched soon. My friend's 5770 keeps grey screening on him.
It's so annoying that companies are using the generic line that it's a "windows 7 limitation/issue" before they even test it to come up with that conclusion. Also, if AMD states that "only a small number" of their customers are experiencing this, then they must know the number, so instead of watering it down, why not give us the figure. What's a small number to them? 100, 1000, 5000? I mean sh*t happens but I think companies should be obligated to inform us.
Better get the fix soon
idk if nvidia will stay irrelevent based on its fermi chipset im quite impressed, i will not get one but i have to say the architecture is quite impressive. they just need to fix the bugs X) but if it works i can say that it will work icredibly well
Still sux. I'm sure a lot of people went thru hell trying to troubleshoot the problem.
lol yeah, suuuure it is
Wow, I had no idea what was causing my grey screen of death. I have a 5850, been messing with OC settings on my CPU and ram timings thinking they were the culprit. Thanks for this Jane,
Wow, I had no idea what was causing my grey screen of death. I have a 5850, been messing with OC settings on my CPU and ram timings thinking they were the culprit. Thanks for this Jane,
It's what I'm paid for.
I'm still convinced its a Microsoft x64 issue in the update done last week as both AMD and nVidia needed a hotfix.
Oh yes u go girl
Also still waiting for "Mobility Modder" to update their program so I can Update my ATI Mobility GPU Drivers...
http://www.gamingheaven.net/hardwa [...] pport.html
I must have been one of the lucky ones.
thats right baby! crossfire for purble place! i heard SLI is better for solitare.
No, it is better using Hybrid SLI.
Funny in the different response... nVidia's drivers did nothing of this sort and only affected certain overclocking tools and people were screaming. ATi drivers are causeing crashes, grey screens and all sorts and peope are saying its nothing... ATi fanboys in the house... lol
mine. doing this right now. I hate it. I just got this card yesterday too. it worked fine for a day, but now it's doing this shit. I have the drivers uninstalled now (which is hell on Internet Explorer, for some reason), and I'm about to restart my computer to reinstall. I did a clean install procedure. I just hope everything will be alright. all I wanted to do was to play Mass Effect 2 with the graphics turned up high!!
My new build with an ATI 5870 had this problem consistently while playing GTA IV, Crysis Warhead, or benchmarking , but the issue gone away after I changed my pc configurations.
The pc has been stable for over a month, and I recently overclocked the board to 900MHz x 1250MHz using Overdrive without problems.
I had the issue with the 9.12 drive, and now I'm bug free still using 9.12. The problem must be a incompatibility with the bios configuration VS vga configuration, and they should be able to fix with a driver update. I just hope they fix it before I accidentally find out what setting will screw me over when I first build my pc.
I've only had one on my 5850, and that was when Crysis's memory leak was locking up my computer anyway. Hopefully they can get it fixed for those who it is severely effecting soon. Sounds like a pretty complex problem.
my 5850 goes to a black screen and it's fan spins up to full speed about once every 2 days, usually just inside windows not even gaming. Is this the issue we are discussing? The only way to fix it is by rebooting which I hate to do with my 3 drive raid 0 setup
i7 920 @ 3.8ghz, p6t deluxe, 6gb balistix, asus hd5850
Very expensive and unstable graphics card - I am not a happy customer
my 5850 goes to a black screen and it's fan spins up to full speed about once every 2 days, usually just inside windows not even gaming. Is this the issue we are discussing? The only way to fix it is by rebooting which I hate to do with my 3 drive raid 0 setup
i7 920 @ 3.8ghz, p6t deluxe, 6gb balistix, asus hd5850
Very expensive and unstable graphics card - I am not a happy customer
bah double post - note to the webmaster when I accidentally click the IE icon and using internet explorer try to comment I have nothing but problems. That'll teach me to stay in fire fox
Finally they're going to fix this problem. I was gonna go get a GTX 260
HOW DO WE COME O KNOW WHEN AND WHERE THE HOTFIXES WILL BE RELEASED
It's so annoying that companies are using the generic line that it's a "windows 7 limitation/issue" before they even test it to come up with that conclusion. Also, if AMD states that "only a small number" of their customers are experiencing this, then they must know the number, so instead of watering it down, why not give us the figure. What's a small number to them? 100, 1000, 5000? I mean sh*t happens but I think companies should be obligated to inform us.
In the corporate world, that's called containment. You don't want a wildfire spreading of people saying your product potentially sucks, all because of a bad batch of apples.
That's because most graphics driver issues ARE related to Windows 7. It's a new OS and bound to have some problems.
wow and I thought I was the only one with this problem...