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ATI Confirms 5700, 5800 Problems; Promises Fix

By - Source: Tom's Hardware US | B 117 comments

AMD has confirmed that a previously reported issue of grey lines or screens with certain Radeon HD 5000 GPUs affects both the 5700 and 5800 series.

Earlier this week, it emerged that many 5000 series users were experiencing problems with crashing and grey or colored lines appearing on his or her display. The grey screens and hangups were occurring while users were gaming, watching movies or in some cases, when the computer was just sitting idle.

When users contacted customer service they were told the issue was caused by a Windows 7 update. ATI recommended a clean install of the graphics card driver as a possible fix, stating this had solved some users problems. The ATI Catalyst 10.1 release notes (published Wednesday) note the problem as a known issue; however, it's described as a problem affecting users of all versions of Windows and not just Windows 7.

Today Dave Erskine, an AMD spokesperson, informed us that, "only a small number of ATI Radeon HD 5800 series and ATI Radeon HD 5700 series cards are exhibiting the behavior," and that the team is closing in on a fix for the apparently software related issue.

"The team is testing a driver hotfix and initial tests indicate that it resolves the issue," Mr Erskine said. "We need to test it further but we expect to make the hotfix available shortly."

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  • 30 Hide
    fatkid35 , January 29, 2010 11:10 PM
    thats right baby! crossfire for purble place! i heard SLI is better for solitare.
  • 28 Hide
    kurahk7 , January 29, 2010 11:02 PM
    this is probably the 1st major ati driver issue in such a long time....
  • 22 Hide
    JMcEntegart , January 29, 2010 11:33 PM
    ominous primeWow, I had no idea what was causing my grey screen of death. I have a 5850, been messing with OC settings on my CPU and ram timings thinking they were the culprit. Thanks for this Jane,


    It's what I'm paid for.
Other Comments
  • 28 Hide
    kurahk7 , January 29, 2010 11:02 PM
    this is probably the 1st major ati driver issue in such a long time....
  • 21 Hide
    fatkid35 , January 29, 2010 11:08 PM
    i just bought 2 5770's and installed a week ago. happened a few times, once when my 5 year old was playing purble place! had to laugh cause i was playing crysis a few hours earlier. crysis would work but purble place wouldn't?!!!WTF? did a clean driver install and has not reoccured....yet.
  • 8 Hide
    jrharbort , January 29, 2010 11:08 PM
    Most people seemed to think it was caused by faulty hardware on the chip. I had a feeling it was either driver related, or caused by heat.

    Looks like one of my guesses is correct.
  • 0 Hide
    micky_lund , January 29, 2010 11:09 PM
    yeah....but its still annoying
  • 30 Hide
    fatkid35 , January 29, 2010 11:10 PM
    thats right baby! crossfire for purble place! i heard SLI is better for solitare.
  • 10 Hide
    deltatux , January 29, 2010 11:12 PM
    hopefully this can get patched soon. My friend's 5770 keeps grey screening on him.
  • 5 Hide
    omnimodis78 , January 29, 2010 11:12 PM
    It's so annoying that companies are using the generic line that it's a "windows 7 limitation/issue" before they even test it to come up with that conclusion. Also, if AMD states that "only a small number" of their customers are experiencing this, then they must know the number, so instead of watering it down, why not give us the figure. What's a small number to them? 100, 1000, 5000? I mean sh*t happens but I think companies should be obligated to inform us.
  • 2 Hide
    akoegle , January 29, 2010 11:13 PM
    Better get the fix soon
  • -4 Hide
    requiemsallure , January 29, 2010 11:14 PM
    idk if nvidia will stay irrelevent based on its fermi chipset im quite impressed, i will not get one but i have to say the architecture is quite impressive. they just need to fix the bugs X) but if it works i can say that it will work icredibly well
  • 4 Hide
    rpmrush , January 29, 2010 11:22 PM
    Still sux. I'm sure a lot of people went thru hell trying to troubleshoot the problem.
  • -5 Hide
    cbrown3666 , January 29, 2010 11:23 PM
    lol yeah, suuuure it is
  • 4 Hide
    ominous prime , January 29, 2010 11:32 PM
    Wow, I had no idea what was causing my grey screen of death. I have a 5850, been messing with OC settings on my CPU and ram timings thinking they were the culprit. Thanks for this Jane,
  • 22 Hide
    JMcEntegart , January 29, 2010 11:33 PM
    ominous primeWow, I had no idea what was causing my grey screen of death. I have a 5850, been messing with OC settings on my CPU and ram timings thinking they were the culprit. Thanks for this Jane,


    It's what I'm paid for.
  • -5 Hide
    falchard , January 29, 2010 11:48 PM
    I'm still convinced its a Microsoft x64 issue in the update done last week as both AMD and nVidia needed a hotfix.
  • 5 Hide
    Anonymous , January 29, 2010 11:55 PM
    Oh yes u go girl ;) 
  • 2 Hide
    Anonymous , January 29, 2010 11:58 PM
    Also still waiting for "Mobility Modder" to update their program so I can Update my ATI Mobility GPU Drivers...

    http://www.gamingheaven.net/hardwareheaven-tools-discussion/196051-catalyst-10-1-seems-ro-break-mobility-modder-support.html
  • 3 Hide
    JohnnyLucky , January 30, 2010 12:49 AM
    I must have been one of the lucky ones.
  • -6 Hide
    vaughn2k , January 30, 2010 12:55 AM
    fatkid35thats right baby! crossfire for purble place! i heard SLI is better for solitare.


    No, it is better using Hybrid SLI.
  • -8 Hide
    SchizoFrog , January 30, 2010 1:53 AM
    Funny in the different response... nVidia's drivers did nothing of this sort and only affected certain overclocking tools and people were screaming. ATi drivers are causeing crashes, grey screens and all sorts and peope are saying its nothing... ATi fanboys in the house... lol
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