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Microsoft Reveals ''Where's the Any Key?'' Website

By - Source: Tom's Hardware US | B 55 comments

Where's the 'Any' key?

If you're reading Tom's Hardware you've probably had to do over-the-phone tech support for a family member or friend at least once before. If you're smart, you did it once and have been using caller ID to avoid helping people ever since. However, if you're just too kind to let your mum, dad, aunt, uncle or grandma suffer through their computer problems alone, you likely have a lot of great stories about the various different 'problems' they've encountered.

Microsoft knows how you feel; the company has launched a "Where's the 'Any' key?" website, which gives people like us the chance to vent and share our stories. Each week a winner is chosen (via voting from visitors to the site) and he or she receives a $100 gift card for the Microsoft store. Runners up receive a $30 gift card and Microsoft says the 'star prize' is a Sony Vaio X laptop. Each week the winning story is turned into a comic and displayed on the front page. If your story wins, you'll also receive a framed copy of the comic.

Have you got any good tech support stories? Submit them to Microsoft or add them in the comments below!

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Top Comments
  • 30 Hide
    verenos , April 26, 2010 3:55 PM
    After this one i actually just took the rest of the day off! -

    Five years ago I was working for an electronics store as in store tech support. I received a call on a Monday morning from a frantic woman who just purchased a notebook from us about a month before. She was in a state of panic and after about 10 min of calming her down I was able to find out what she was so worried about. She asked me over the phone if the computer virus that her computer has will infect her other family members! After another 10 to 15 min I was able to understand what all the panic was about, when a screen came up the she was infected and not taking action could cause other infections she had locked herself in the room and would not allow her family in. This happened on a Sunday night at about 10 pm so she slept in the room and waited for out store to open because she assumed we were the only people that she could ask about the computer. After another half hour of assuring her that it would not hurt her family she let them in and returned the computer.
  • 24 Hide
    moomooman , April 26, 2010 3:33 PM
    Back when I was doing internet support:

    "Ok how long is the cable between the modem and the phone socket?"

    "I dont know, a few years".
  • 22 Hide
    Camikazi , April 26, 2010 4:36 PM
    gsacksCD-ROM drive != cup holder. Nuff said.(No, I've never known anyone to actually do this, but I'm sure some of the stories are true).My uncle was firmly convinced however, that the McAfee software which came pre-installed on his PC was a virus he got from browsing the internet because it kept popping up warning messages at him, and he wanted me to remove it. It took at least 30 minutes to explain that, no, that software is protecting you from viruses.

    I would side with him that McAfee was a virus myself :p 
Other Comments
  • 24 Hide
    moomooman , April 26, 2010 3:33 PM
    Back when I was doing internet support:

    "Ok how long is the cable between the modem and the phone socket?"

    "I dont know, a few years".
  • 3 Hide
    digiex , April 26, 2010 3:45 PM
    Cute
  • 5 Hide
    verenos , April 26, 2010 3:51 PM
    I live in the US but is is good to see a contest for once that is not only availible in the US.
  • 0 Hide
    sliem , April 26, 2010 3:52 PM
    Microsoft teaming up with Sony???
  • 12 Hide
    JMcEntegart , April 26, 2010 3:53 PM
    moomoomanBack when I was doing internet support:"Ok how long is the cable between the modem and the phone socket?""I dont know, a few years".


    My sister once called me to ask where the on button was because she couldn't find it.
  • 30 Hide
    verenos , April 26, 2010 3:55 PM
    After this one i actually just took the rest of the day off! -

    Five years ago I was working for an electronics store as in store tech support. I received a call on a Monday morning from a frantic woman who just purchased a notebook from us about a month before. She was in a state of panic and after about 10 min of calming her down I was able to find out what she was so worried about. She asked me over the phone if the computer virus that her computer has will infect her other family members! After another 10 to 15 min I was able to understand what all the panic was about, when a screen came up the she was infected and not taking action could cause other infections she had locked herself in the room and would not allow her family in. This happened on a Sunday night at about 10 pm so she slept in the room and waited for out store to open because she assumed we were the only people that she could ask about the computer. After another half hour of assuring her that it would not hurt her family she let them in and returned the computer.
  • 5 Hide
    kageryu , April 26, 2010 4:02 PM
    I miss the good old Simpsons episodes. ;_;
  • 9 Hide
    sliem , April 26, 2010 4:10 PM
    When you guys comment your story tale here, I hope you also submit it on the website, you may win.
  • 4 Hide
    sliem , April 26, 2010 4:10 PM
    @combat88: userfriendly.org is nothing like it. Also "Microjew" is uncalled for. Also, your caps is stuck.
  • 9 Hide
    nimbus77 , April 26, 2010 4:12 PM
    First time on the phone with a customer who was able to bring up a web page I had asked them to go to a web site to test their internet connectivity. I said "Open up your internet explorer and type in www.tomshardware.com" Their response was "I don't see a web page!!! the internet is not working!!!" I asked them to spell the everything on the address bar and they would angrily spell "wwwdottomshardwaredotcom"
  • 15 Hide
    dephiance , April 26, 2010 4:19 PM
    verenosAfter this one i actually just took the rest of the day off! -Five years ago I was working for an electronics store as in store tech support. I received a call on a Monday morning from a frantic woman who just purchased a notebook from us about a month before. She was in a state of panic and after about 10 min of calming her down I was able to find out what she was so worried about. She asked me over the phone if the computer virus that her computer has will infect her other family members! After another 10 to 15 min I was able to understand what all the panic was about, when a screen came up the she was infected and not taking action could cause other infections she had locked herself in the room and would not allow her family in. This happened on a Sunday night at about 10 pm so she slept in the room and waited for out store to open because she assumed we were the only people that she could ask about the computer. After another half hour of assuring her that it would not hurt her family she let them in and returned the computer.


    You need to post that on the site man....
  • 14 Hide
    zaam , April 26, 2010 4:20 PM
    This brings back old memories of when I worked in tech support. Everyday when I thought people couldn't get any dumber, I was always proven wrong.
  • 10 Hide
    zak_mckraken , April 26, 2010 4:23 PM
    I once had a customer call because his cup holder (CD-ROM drive) was broken. True story. I heard this story many times before, but I believed it was just a myth. I mean, people can't be that dumb, right? I almost wet my pants (while struggling to stay professionnal) when I got that call.

    @combat88 : Wow, a website that shares similarities with another website? Impossible! Take your antisemitic comments elsewhere.
  • 2 Hide
    sliem , April 26, 2010 4:25 PM
    When I submitted my tale, I get "An error occurred. Please try again later."
  • 5 Hide
    gsacks , April 26, 2010 4:30 PM
    CD-ROM drive != cup holder. Nuff said.

    (No, I've never known anyone to actually do this, but I'm sure some of the stories are true).

    My uncle was firmly convinced however, that the McAfee software which came pre-installed on his PC was a virus he got from browsing the internet because it kept popping up warning messages at him, and he wanted me to remove it. It took at least 30 minutes to explain that, no, that software is protecting you from viruses.
  • 22 Hide
    Camikazi , April 26, 2010 4:36 PM
    gsacksCD-ROM drive != cup holder. Nuff said.(No, I've never known anyone to actually do this, but I'm sure some of the stories are true).My uncle was firmly convinced however, that the McAfee software which came pre-installed on his PC was a virus he got from browsing the internet because it kept popping up warning messages at him, and he wanted me to remove it. It took at least 30 minutes to explain that, no, that software is protecting you from viruses.

    I would side with him that McAfee was a virus myself :p 
  • 2 Hide
    triculious , April 26, 2010 4:42 PM
    I did 2 and a half years as remote tech support... do you have any idea how many tales I would have?
    How many my coworkers could bring up to?

    There is one thing that comes from my workplace... every "funny story" you hear about tech support is always half true... the other half we're covering it so that there's still room for hope for humanity
  • 2 Hide
    verenos , April 26, 2010 4:45 PM
    Quote:
    You need to post that on the site man....


    I did but I am in the US so no hope in winning but I hope it will help other in the same situation.
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