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EA Offering SimCity Players a Free Game

By - Source: EA | B 37 comments

EA wants to be friends.

EA is offering players of its newest SimCity title a free game in an attempt to make up for the shambles that was the SimCity launch. SimCity launched last week after a 10-year wait. Unfortunately, the launch didn't exactly go smoothly. SimCity 5 requires a constant internet connection, even for the single-player portion. EA claims it's because of the social and multiplayer aspects but it seems the company's online servers just can't handle the traffic that comes with a big-ticket launch.

In a blog post published this past weekend, EA's Lucy Bradshaw, who is the general manager of the Maxis label, said that the company would be making things right with the offer of a free game.

"[...] to get us back in your good graces, we’re going to offer you a free PC download game from the EA portfolio.  On March 18, SimCity players who have activated their game will receive an email telling them how to redeem their free game."

Aside from offering the free game, Bradshaw detailed what EA has done to fix the server problems that plagued the launch. Bradshaw said that the company had increased server capacity by 120 percent in the space of 48 hours.

"It’s working – the number of people who have gotten in and built cities has improved dramatically. The number of disrupted experiences has dropped by roughly 80 percent."

This SimCity title is the sixth major release and is available for both Windows and Mac OS X.

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Top Comments
  • 28 Hide
    soo-nah-mee , March 12, 2013 7:10 AM
    "We feel bad about your disappointment of your recent order of TURD. To make it up to you, we'd like to offer you a FREE TURD!"
  • 21 Hide
    Shaun_Skip , March 12, 2013 7:08 AM
    And Slowpoke Tom's Hardware strikes again.

    What is with you guys lately? You are really slow in keeping up to date, you never used to be.
  • 18 Hide
    Johmama , March 12, 2013 8:15 AM
    Whoa, auto comment when you sign in? Sry for double post

    1. Release a game with always-on DRM
    2. People get outraged when your servers can't handle the new influx of users
    3. Say you're increasing servers
    4. Don't increase servers
    5. People playing your game decreases, decreasing server load
    6. Claim the newfound stability is because of those new servers you bought (but didn't)
    7. Congratulations! You now look like you did something for your customer!
Other Comments
    Display all 37 comments.
  • 21 Hide
    Shaun_Skip , March 12, 2013 7:08 AM
    And Slowpoke Tom's Hardware strikes again.

    What is with you guys lately? You are really slow in keeping up to date, you never used to be.
  • 28 Hide
    soo-nah-mee , March 12, 2013 7:10 AM
    "We feel bad about your disappointment of your recent order of TURD. To make it up to you, we'd like to offer you a FREE TURD!"
  • -6 Hide
    cats_Paw , March 12, 2013 7:10 AM
    It does look good. First move i see EA do that cools down something.
  • 6 Hide
    janetonly42 , March 12, 2013 7:14 AM
    You would have to pay me to take one of your titles EA then I would keep the cash and trash your game anyway.
  • 13 Hide
    janetonly42 , March 12, 2013 7:16 AM
    Shaun_SkipAnd Slowpoke Tom's Hardware strikes again.What is with you guys lately? You are really slow in keeping up to date, you never used to be.

    Tom's went down the drain when it was taken over by Bestofmedia group, aka another big corporation.
  • 4 Hide
    retrophe , March 12, 2013 7:36 AM
    " EA's Lucy Bradshaw, who is the general manager of the Maxis label . . ." is currently looking for other employment options before her current employment is terminated . . . .
  • 8 Hide
    L0tus , March 12, 2013 7:41 AM
    EA is such a wonderful and customer-friendly company. Their quality games and excellent customer-relations fill me up with such mirth and merriment :D 
  • 6 Hide
    hragarand , March 12, 2013 7:45 AM
    EA is in balance sheet and stock protection mode as they offer games from their portfolio versus cash refunds to customers who ordered Sim5. EA would rather provide a digital download of an existing title at a cost of a few dollars than a $50+ refund. Terrible customer service. Companies must delight their customers with service. When you delight customers with service you in turn delight stockholders with shareholder value.
  • -6 Hide
    Johmama , March 12, 2013 8:11 AM
    1. Release a game with always-on DRM
    2.
  • 18 Hide
    Johmama , March 12, 2013 8:15 AM
    Whoa, auto comment when you sign in? Sry for double post

    1. Release a game with always-on DRM
    2. People get outraged when your servers can't handle the new influx of users
    3. Say you're increasing servers
    4. Don't increase servers
    5. People playing your game decreases, decreasing server load
    6. Claim the newfound stability is because of those new servers you bought (but didn't)
    7. Congratulations! You now look like you did something for your customer!
  • 9 Hide
    w1zz4 , March 12, 2013 8:15 AM
    If I was one of your custmer EA, I would ask for a charge back on me credit card. And since I'm living in Canada, my credit would have no choice to issue the chargeback. Take that non sense no refund policy...
  • 10 Hide
    spartanmk2 , March 12, 2013 8:26 AM
    "Free game" aka costs $9.99 on Origin.
  • 9 Hide
    whiteodian , March 12, 2013 8:35 AM
    You would think the industry would have learned from the Diablo III debacle, but NoooooooOOo
  • 3 Hide
    bllue , March 12, 2013 8:39 AM
    This has the potential of either making things better or worse. It will be interesting to see what sort of games they offer free.
  • 3 Hide
    bak0n , March 12, 2013 8:41 AM
    Don't worry. the "free game" will be won requiring online to play and the servers will be taken down already.
  • -4 Hide
    Pim Jong , March 12, 2013 8:53 AM
    Besides the fact that you are slow with this news, the game is not yet available for Mac OS X.
  • 3 Hide
    bigdragon , March 12, 2013 9:23 AM
    You may pick from the following list of free games:

    1) Spore
    2) DarkSpore
    3) Sims 3

    EA doesn't want to lose any actual money by offering you a decent game! Not that there are any decent EA games. I was offered free games due to BF3's problems, but never took them up on the offer. It was never about money for me, but for EA it's always about money.
  • -7 Hide
    ddpruitt , March 12, 2013 9:54 AM
    Last weeks news. It's amazing how Tom's is so quickly with some things, like the server issues, and then takes forever on others, like trying to make up for issues.

    At least be consistent slow or fast!
  • -9 Hide
    ddpruitt , March 12, 2013 9:55 AM
    Last weeks news. It's amazing how Tom's is so quickly with some things, like the server issues, and then takes forever on others, like trying to make up for issues.

    At least be consistent slow or fast!
  • -3 Hide
    kinggraves , March 12, 2013 11:00 AM
    I'm not jumping on the bandwagon of "EA automatically sucks", but this is meaningless until they elaborate what game is being offered. This is actually a stunt to increase slumping sales and satisfy their true masters, the investors. The promise of a free game causes people to see extra value in purchasing a copy of SC5 before the "deadline" instead of waiting to see what they're actually getting. EA can then offer an inferior game after the deadline, adding insult to injury to the poor saps who ran out to buy it now and get something for free. Again, they only care about the initial sale. Afterwards, you own two (bad) games on Origin, so maybe you'll continue buying other games while you're there. You've already got the account after all!
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