Sign in with
Sign up | Sign in

Windows 8 Customers Fuming Over Spotty Updates

By - Source: Softpedia | B 84 comments

Another show-stopper patch has appeared in Microsoft's latest Patch Tuesday episode for Windows 8.

Softpedia is pointing to a rather lengthy Microsoft Answers thread where Windows 8 customers are raging over the latest Patch Tuesday update that was supposed to fix several issues with the new OS. However it's not the first complaint outbreak regarding Windows 8 updates, and probably won't be the last until the platform becomes more compatible with the seemingly infinite number of hardware configurations and Windows 7-reliant drivers.

First let's back up a bit. Many customers got their first taste of the update woes, including myself, thanks to KB2756872 released in the last week of October. After rebooting, this caused the system to stop responding around 13-percent into the update. After more than thirty minutes, the OS would cancel the update, reboot and then try again. After the second failure, Windows 8 would revert back into its original state before it originally began the update process.

Microsoft said this patch problem may be due to possible outdated or not-fully-compatible video and sound drivers, particularly the latter. Users are to uninstall the drivers, install the Windows 8 patch, and then re-install the drivers. Another culprit could be the user's anti-virus solution which may need to be updated before the security patch can be applied.

Now another update show-stopper has appeared, this time with the KB2770917 patch. This one stalls the computer at 12-percent while updating (some reports claim 15-percent). Like before, the attempt will take around 30 minutes, and then the process is repeated a second time. If this attempt fails again, Windows 8 will revert back to its original state before it began the update.

To resolve this issue, customers have discovered that all non-Microsoft services need to be disabled before installing this particular update. To do this, users must load up msconfig.exe, go to the Services tab, hide all the Microsoft services, and then click Disable All. Once the computer is started, some users have reported that the patch can be installed. All services can be restored manually once the patching is complete.

Having received two show-stoppers in a row, many Windows 8 users are now threatening to go Apple.

"I do blame Microsoft because unlike Apple who don't claim to support ever piece of hardware out there Microsoft do actually claim this otherwise they would have gone down the same route as Apple and only built their own hardware," said one user. "So it Microsoft's fault for not having a test pool large enough to stop most people from running into problems like this. It would appear that windows 8 is suffering like Vista did."

"Maybe I should just uninstall Windows 8 and go get a Mac," said another.

Microsoft has seemingly been cast in a negative light since the first complaints about Windows 8 navigation cropped up earlier this year. The lack of a Start menu and the addition of a new user interface have pushed many consumers and businesses away. Even more, Microsoft's own ARM-based Surface tablet hasn't lived up to expectations, and the firing of Windows head Steven Sinofsky seemingly indicated that sales of the new OS fell well below internal projections.

Does Microsoft have another Windows Vista on its hands? It's simply too early to tell at this point.

 

Contact Us for News Tips, Corrections and Feedback

Display 84 Comments.
This thread is closed for comments
Top Comments
  • 32 Hide
    Zingam_Duo , November 19, 2012 5:06 PM
    Tom, will you, please, finally replace the fat guy and the xbox slut with something new???
  • 30 Hide
    egilbe , November 19, 2012 5:04 PM
    Win7...it just works
  • 21 Hide
    noobcannon , November 19, 2012 5:04 PM
    glad i decided to wait
Other Comments
  • 21 Hide
    noobcannon , November 19, 2012 5:04 PM
    glad i decided to wait
  • 30 Hide
    egilbe , November 19, 2012 5:04 PM
    Win7...it just works
  • 5 Hide
    rjandric , November 19, 2012 5:05 PM
    It's Sinofsky knocking on the back door :) 
  • 32 Hide
    Zingam_Duo , November 19, 2012 5:06 PM
    Tom, will you, please, finally replace the fat guy and the xbox slut with something new???
  • 13 Hide
    Anonymous , November 19, 2012 5:09 PM
    I've been running Windows 8 for a couple weeks and haven't had any issues. I'm even on a crappy dell workstation with dell drivers. Have fun on your overpriced piece of shiny outdated tech with apple, jerks.
  • 4 Hide
    hate machine , November 19, 2012 5:09 PM
    Guess me and my GF got lucky and did not run into this issue.
  • 16 Hide
    brandonjclark , November 19, 2012 5:14 PM
    Whoops, I meant to quote the doofus above you, hate machine, not you and your girl
  • 7 Hide
    Branden , November 19, 2012 5:14 PM
    woah woah woah! please don't compare windows 8 to windows vista.
    compare it to windows ME instead.
  • 18 Hide
    cbfelterbush , November 19, 2012 5:16 PM
    I feel very sorry for those who suggest that they will just go Mac, they need someone there to slap some since into them.

    Apple's Fusion Drive...LOL
    More like Cache drive with a fancy name. See that is all you get with apple, 4-5 year old tech with a fancy name. Hurry run out and pay an extra $500-1000 for a Mac with Horrible CHINESE built Shit.

    No not everything is built in china, but if it were up to Apple it would be.

    -CB
  • 16 Hide
    hate machine , November 19, 2012 5:17 PM
    brandonjclarkIgnorant much?


    Just saw your reply, you can edit posts by reading comments in the forums btw.
  • 4 Hide
    hate machine , November 19, 2012 5:24 PM
    Quote:
    I feel very sorry for those who suggest that they will just go Mac, they need someone there to slap some since into them.

    Apple's Fusion Drive...LOL
    More like Cache drive with a fancy name. See that is all you get with apple, 4-5 year old tech with a fancy name. Hurry run out and pay an extra $500-1000 for a Mac with Horrible CHINESE built ***.

    No not everything is built in china, but if it were up to Apple it would be.

    -CB



    What is funny is when you point out its a higher cap Hybrid drive they always just fall on the fact that it doesn't cache. Big whoop... and on top of that its all last year Intel tech too.
  • 21 Hide
    ubercake , November 19, 2012 5:28 PM
    I don't think snags in Windows 8 are going to cause anyone to go to Mac. That's not the mentality of most informed shoppers. I had update issues with Apple products as well.

    Shame on MS for not getting it right, though. They should be masters of the update procedure by now. You aren't going to sell an 'easier' interface by forcing users to shut down their virus protection or making them go into msconfig.exe in order to successfully update their PCs or tablets.
  • -8 Hide
    shloader , November 19, 2012 5:28 PM
    Brandenwoah woah woah! please don't compare windows 8 to windows vista.compare it to windows ME instead.


    Why not? Windows Vista was essentially Windows ME:SE. Windows 8 may simply be Windows Millenium Edition : Third Edition. All three could be compared.
  • -7 Hide
    ittimjones , November 19, 2012 5:31 PM
    cbfelterbushI feel very sorry for those who suggest that they will just go Mac, they need someone there to slap some since into them. Apple's Fusion Drive...LOL More like Cache drive with a fancy name. See that is all you get with apple, 4-5 year old tech with a fancy name. Hurry run out and pay an extra $500-1000 for a Mac with Horrible CHINESE built Shit. No not everything is built in china, but if it were up to Apple it would be. -CB


    Wish i had more upvotes for you sir
    Win8 though, a laugh. I'll be sticking with Win7 Ultimate in my gaming rig.
  • 4 Hide
    grafxfx , November 19, 2012 5:41 PM
    I Beta tested Win8 and filled out lengthy reports that it was not meant for desktop use. I saw it as a tablet and phone OS, unless everyone converts to an AIO with touch screen monitors. I also tested Vista and told M$ what a POS that was, too. They didn't contact me for a while until Win8 came along. I guess after deflating their ego on their latest OS I won't hear from them for a while, again. Oh well, Win7 works all too well for me. Maybe I'll be back on their list for WinX.
    BTW, for those who commented on "uninstalling Win8 and getting a Mac"... what will you do with your PC? Leave it on your desk or closet as a paper weight/boat anchor? Without an OS it can't do very much for you.
    My $0.02
  • -4 Hide
    tomaz99 , November 19, 2012 5:49 PM
    ubercakeI don't think snags in Windows 8 are going to cause anyone to go to Mac. That's not the mentality of most informed shoppers. I had update issues with Apple products as well.Shame on MS for not getting it right, though. They should be masters of the update procedure by now. You aren't going to sell an 'easier' interface by forcing users to shut down their virus protection or making them go into msconfig.exe in order to successfully update their PCs or tablets.



    I agree...but with a Double Shame on MS, "Shame, Shame!"...
  • 17 Hide
    ben850 , November 19, 2012 5:50 PM
    No reason to move on from win7. With that said, stop acting like win8 is the devil. It's completely FINE. Especially if you had a legit XP key like me, and utilized the 39$ upgrade to Win8 pro.

    We're all power users here. There are several methods to kill the Metro UI. I've had win8 installed since day 1 of official release and haven't seen Metro since that first day.

    As far as the update things are concerned, the OS is fresh out of the gate. Give it a break.

    It seems to me like people enjoy parroting anecdotal evidence that their buddy told them about so and so on this forum who had a problem with his grandmas laptop.
Display more comments