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Asus PCs Found to Be More Reliable Than Macs

By - Source: Tom's Hardware US | B 68 comments

As faithful Tom's Hardware readers, we're certain that you're able to handle most casual computer problems. Those who need help with their personal computers, however, seem to have a fewest issues with Asus PCs.

According to Rescuecom's Computer Reliability Report, Asus took the title of having the most reliable computers for the second time in a row for the firm's studies. Asus scored better numbers than Apple, IBM/Lenovo, Toshiba and HP/Compaq, in that order.

Asus took top marks earlier this year year but Rescuecom was unsure if its reliability statistics were accurate due to inflated shipment number thanks to the rising popularity of Eee PC netbooks.

David A. Milman, Rescuecom's founder and CEO, explained "Because Asus just introduced the newest version of the Eee laptop last fall, the original predicted computer reliability of this laptop has been somewhat up in the air. However, a good eight months later, we're still receiving the fewest calls for computer repair and support with Asus, while their market share is increasing, adding the Eee desktop to their line as well, indicating that this PC is continuing to prove itself in terms of computer reliability."

The scores are calculated by comparing the number of computers shipped from a particular company with the number of computer repair and service calls Rescuecom handles relative to that company's computers. The following data was used to calculate reliability scores for the Computer Reliability Report, 2Q 2009.


Of course, these scores only account for the number of tech support calls relative to new computers shipped during that particular period. The numbers may not account for problems dealing with those specific, newly purchased machines, or users who opt for company provided tech support, such as Applecare. Of course, the more you ship, the more potential problems there will be--just look at HP.

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  • 30 Hide
    fogartini , August 19, 2009 11:21 PM
    YES!!! IN YOUR FACE APPLE!!!
  • 28 Hide
    Sicundercover , August 20, 2009 12:29 AM
    iPhoneCzarWhere's DELL in all this?I have to say that I've bought more ASUS MoBo's over the years than any other brand and they've been good. I like ASUS. But I've been thoroughly converted by my Mac Experience. As an Electrical Engineer and long time hardware AND software guy, I've been blown away by the quality of both when it comes to Apple.


    Really so what inside your Apple is actually made by Apple? The motherboard? Nope Foxconn. The GPU? Nope NVIDIA or ATI. Ohhh Yea The Monitor. Nope take them apart and youll find a Toshiba or LG LCD panel (depending on the year), Wait I got it the Hard Drives. Nope Those are jobbed out to independant manufactures.

    My point is. ASUS makes their Motherboards, Graphics Cards, and LCD's. All Apple Makes is a OS.

    Whatever your opinion is on their OS thats fine. But they dont make superior machines because all they do is put them together in a Box. I knew how to do that at 13.
  • 26 Hide
    StupidRabbit , August 19, 2009 11:17 PM
    Quote:
    Asus PCs Found to More Reliable Than Macs


    Found to Be More Reliable.. i guess
Other Comments
  • 26 Hide
    StupidRabbit , August 19, 2009 11:17 PM
    Quote:
    Asus PCs Found to More Reliable Than Macs


    Found to Be More Reliable.. i guess
  • 24 Hide
    MGDJoker , August 19, 2009 11:18 PM
    As a Former Asus reseller.I can say they have consistently made the best hardware for computers for years. Aside for the dumpy website they are always number 1 on my list when it comes to quality.
  • 30 Hide
    fogartini , August 19, 2009 11:21 PM
    YES!!! IN YOUR FACE APPLE!!!
  • -2 Hide
    tenor77 , August 19, 2009 11:25 PM
    StupidRabbitFound to Be More Reliable.. i guess


    What's not reliable? The grammar checking.

    You know that something like 80% or more of returned electronics aren't defective?
  • 21 Hide
    timber_100 , August 19, 2009 11:28 PM
    Apple's score is probably unrealistically low since, as the article notes, AppleCare (and the "genius" bar) handle a lot of Apple problems. This likely means that Asus (and the other brands) are much better relative to Apple than they appear.
  • 6 Hide
    mcnuggetofdeath , August 19, 2009 11:29 PM
    Good Mobo's, Good monitors, and ive never had an issue with my EEE pc.
  • 7 Hide
    matt87_50 , August 19, 2009 11:39 PM
    with asus, you have always paid a bit more for good build quality, this was always the way In the mobo arena anyway.

    (tho, these days I find gigabyte is probably more reliable, based simply on the fact that I have had 2 asus mobos die, while the $40 gigabyte one in my 24/7 server is still going strong. mobo reliability is important to me cause Ive had more mobos die on me than hard drives! only thing more fail prone is the PSUs (which may be breaking the mobos) )
  • 18 Hide
    one-shot , August 19, 2009 11:40 PM
    BLASPHEMY! THOU SHALL NOT TALK BADLY ABOUT THE ALMIGHTY MACINTOSH! SINNERS!!
  • 3 Hide
    thiswillkillthat , August 19, 2009 11:44 PM
    I'm not entirely surprised. Asus has been making all around good stuff for years. I have an ASUS laptop I bought almost six years ago, and it's only twice given me significant problems. I've had to send a second-gen MacBook in for service twice in three years. The MacBook receives considerably more abuse, but it is what it is.

    And therein lies the rub.

    It won't break often, but good luck when it does.
  • -6 Hide
    NobleSnow , August 19, 2009 11:48 PM
    Where is Dell.
  • 2 Hide
    iPhoneCzar , August 19, 2009 11:51 PM
    Where's DELL in all this?

    I have to say that I've bought more ASUS MoBo's over the years than any other brand and they've been good. I like ASUS. But I've been thoroughly converted by my Mac Experience. As an Electrical Engineer and long time hardware AND software guy, I've been blown away by the quality of both when it comes to Apple.
  • 2 Hide
    Core2uu , August 20, 2009 12:07 AM
    NobleSnowWhere is Dell.


    Their Computer Reliability Score could only be expressed in positive numbers.

    Just kidding, I have an 6-year-old Dell sitting in the other room that's given us no trouble over the years.
  • 28 Hide
    Sicundercover , August 20, 2009 12:29 AM
    iPhoneCzarWhere's DELL in all this?I have to say that I've bought more ASUS MoBo's over the years than any other brand and they've been good. I like ASUS. But I've been thoroughly converted by my Mac Experience. As an Electrical Engineer and long time hardware AND software guy, I've been blown away by the quality of both when it comes to Apple.


    Really so what inside your Apple is actually made by Apple? The motherboard? Nope Foxconn. The GPU? Nope NVIDIA or ATI. Ohhh Yea The Monitor. Nope take them apart and youll find a Toshiba or LG LCD panel (depending on the year), Wait I got it the Hard Drives. Nope Those are jobbed out to independant manufactures.

    My point is. ASUS makes their Motherboards, Graphics Cards, and LCD's. All Apple Makes is a OS.

    Whatever your opinion is on their OS thats fine. But they dont make superior machines because all they do is put them together in a Box. I knew how to do that at 13.
  • 3 Hide
    jasperjones , August 20, 2009 12:31 AM
    This makes for a headline but not an article. LOL I can think of so many reasons why these statistics are garbage...
  • 5 Hide
    ubernoobie , August 20, 2009 12:56 AM
    GO ASUS GO
  • -1 Hide
    leafblower29 , August 20, 2009 1:27 AM
    NobleSnowWhere is Dell.

    Dell is low numbers cannot even express it. Anyone who owns one knows what I mean. They have scarred me for life. No joke. It's that bad.
  • 0 Hide
    leafblower29 , August 20, 2009 1:29 AM
    Dell isn't even on the list.
  • 0 Hide
    Wayoffbase , August 20, 2009 1:56 AM
    Grats to Asus, I have no use for a netbook/nettop or any pre built system but I've gotten consistently good mobos and videocards from them. My sister is in Iraq with the national guard, dad just sent her an Asus netbook so this is good to hear.
  • 0 Hide
    Anonymous , August 20, 2009 2:11 AM
    You know HP does not look too good? I think HP right now is putting out more crap then Dell. Although I can say from experience. Dell is not very good in quality or support. Luckily Dell's are cheap at least on their outlet and I can fix most things myself. But I certainly could not recommend them to any non tech user.
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