Found to Be More Reliable.. i guess

As a Former Asus reseller.I can say they have consistently made the best hardware for computers for years. Aside for the dumpy website they are always number 1 on my list when it comes to quality.

YES!!! IN YOUR FACE APPLE!!!

What's not reliable? The grammar checking.

You know that something like 80% or more of returned electronics aren't defective?

Apple's score is probably unrealistically low since, as the article notes, AppleCare (and the "genius" bar) handle a lot of Apple problems. This likely means that Asus (and the other brands) are much better relative to Apple than they appear.

Good Mobo's, Good monitors, and ive never had an issue with my EEE pc.

They got lucky for one reporting period. ASUS makes crappy motherboards, Gigabyte is much better.

with asus, you have always paid a bit more for good build quality, this was always the way In the mobo arena anyway.

(tho, these days I find gigabyte is probably more reliable, based simply on the fact that I have had 2 asus mobos die, while the $40 gigabyte one in my 24/7 server is still going strong. mobo reliability is important to me cause Ive had more mobos die on me than hard drives! only thing more fail prone is the PSUs (which may be breaking the mobos) )

BLASPHEMY! THOU SHALL NOT TALK BADLY ABOUT THE ALMIGHTY MACINTOSH! SINNERS!!

I'm not entirely surprised. Asus has been making all around good stuff for years. I have an ASUS laptop I bought almost six years ago, and it's only twice given me significant problems. I've had to send a second-gen MacBook in for service twice in three years. The MacBook receives considerably more abuse, but it is what it is.

And therein lies the rub.

It won't break often, but good luck when it does.

Where is Dell.

Where's DELL in all this?

I have to say that I've bought more ASUS MoBo's over the years than any other brand and they've been good. I like ASUS. But I've been thoroughly converted by my Mac Experience. As an Electrical Engineer and long time hardware AND software guy, I've been blown away by the quality of both when it comes to Apple.

Their Computer Reliability Score could only be expressed in positive numbers.

Just kidding, I have an 6-year-old Dell sitting in the other room that's given us no trouble over the years.

Really so what inside your Apple is actually made by Apple? The motherboard? Nope Foxconn. The GPU? Nope NVIDIA or ATI. Ohhh Yea The Monitor. Nope take them apart and youll find a Toshiba or LG LCD panel (depending on the year), Wait I got it the Hard Drives. Nope Those are jobbed out to independant manufactures.

My point is. ASUS makes their Motherboards, Graphics Cards, and LCD's. All Apple Makes is a OS.

Whatever your opinion is on their OS thats fine. But they dont make superior machines because all they do is put them together in a Box. I knew how to do that at 13.

This makes for a headline but not an article. LOL I can think of so many reasons why these statistics are garbage...

GO ASUS GO

Dell is low numbers cannot even express it. Anyone who owns one knows what I mean. They have scarred me for life. No joke. It's that bad.

Dell isn't even on the list.

Grats to Asus, I have no use for a netbook/nettop or any pre built system but I've gotten consistently good mobos and videocards from them. My sister is in Iraq with the national guard, dad just sent her an Asus netbook so this is good to hear.

You know HP does not look too good? I think HP right now is putting out more crap then Dell. Although I can say from experience. Dell is not very good in quality or support. Luckily Dell's are cheap at least on their outlet and I can fix most things myself. But I certainly could not recommend them to any non tech user.

Every one is screaming "where's Dell?", what about Acer? Acer has acquired three computer OEMs as of now: Gateway, Emachines, and Packard Bell. However, Acer is just like Asus, they manufacture a lot of their own parts as well, including screens. I know people are going to hate on this because a few of the companies that Acer owns.

Asus numbers are skewed wildly because of the netbooks. Small, cheap, easy to replace, and most of them are still under Asus factory warranty.

asus is a good company who makes good quality products i have an asus motherboard and i am extremely satisfied with it. whe i saw this i wasnt at all surprised

So is Lenovo.

dell must be 100th

Factory warranty wouldn't affect the numbers since they reflect tech support calls - calls you would still make under warranty. But statistically, these figures are garbage anyway. All data is garbage until proven otherwise. It's why science is so damn hard.
Oh, and my Apple has never given me trouble, therefore Apple is the most reliable. See what I mean? Useless. now don't get me wrong, Rescuecom's data might be solid, there just isn't enough information to judge.

All data is garbage.... Oops, I already said that.

It's ordered exactly in line with market share but Dell, Acer, Sony and a few others are missing.

Those with the most share have the poorest results. Knowing the kinds of calls that Tech Support gets and what kinds of people buy what sells most, it is absolutely no surprise to me. I still swear up and down that HP is better than Dell.

I like asus but I have read many horror stories of their bad customer service. So far I've been lucky, not one mobo from asus has gone bad for me ever since 1997 when I got my first pc and then changed the pcchips mobo six months later to an asus brand. Funny thing about hp, if you look inside an hp desktop you might notice that the mobo is made by asus but the mobo design was butchered by hp so they could stick a smaller cheaper crap power supply in there and somehow magically run the whole thing. For some reason or another, several mid to low end asus boards from 2004 end up dead by 2007 or 2008 especially the p4p800? 865 chipset board. Sata always fails a lot and this happens on hp computers from that time too the mobo goes bad and the system freezes a lot and sata fails a lot.

I like asus but I feel like the lucky token in a big casino with the odds getting worse by the second lol. I hope they can clean up their website and stop being so cheap with their customer service.

Asus or Imac let me see, I'll take Imac everyday of the week. I don't care who makes all the different
parts i just care about not haveing all the Viruses and driver issues and everything else related to a microsoft operated PC. I've had both and i will never leave Imac again.

Lol@hakesterman for thinking drivers are easier to find for macs than for PCs.

Some people shouldn't be allowed to write on the internet
Why is it that most journalists copy+paste info from a source and interpret it the wrong way?

Don't think I'm being a jerk! I'll prove why Asus isn't more reliable than Apple based on the data in this article!

First, what does reliability mean? It's not based on the number of notebooks with problems, but on that number in regard to the total amount of notebooks sold!
According to the percentages in the table, Apple had 3 and a half times more complaints than Asus. On the other hand, Apple sold 3.5 more notebooks than Asus!
Put 2 and 2 together and you see that both Asus and Apple had the same percentage of customer complaints in regard to the amount of notebooks sold.

If I've lost you along the way, let's give an example (hypothetical):
Asus sold 1000 computers, out of these 100 customers called RESCUE-PC => 10%
Apple sold 3500 computers (as I've said, 8.7% market share in regard to 2.5% market share is 3.5 times higher) and had 350 complaints (again, 2.2% is about 3.5 times higher than 0.6%) => 10%

Any questions?