Sign in with
Sign up | Sign in

Installation And Verification

Bug Or Feature? AMD's Catalyst Doesn't Recognize NB Driver
By

To eliminate all possible sources of errors, we used clean Windows 7 installations with no drivers or updates installed, except for the Windows 7 updates.

In the Device Manager->System section, we selected "AMD PCI Express (3GIO) Driver," where we found the files atipcie.sys (x86) or atipcie64.sys (x64). These are the default drivers. We noted the installed driver version before proceeding.

We then unpacked the current version of Catalyst into the suggested directory and started the installation, pausing at the initial choice of either installing or uninstalling the driver.

We had to choose "Uninstall" and then "Custom Uninstall" to check whether any components were recognized by the installer. The result confirmed what we were expecting based on the described symptoms: Catalyst did not recognize any installed components, even though the driver was already installed by Windows 7 and Windows Update had been run.

After starting the installation again, we chose "Installation" and then "Custom Installation."

In addition to the USB drivers, we were offered the option of installing the northbridge drivers. Interestingly, the version offered was the same as the one already installed. We chose to install the drivers anyway to avoid confusion. The installation completed successfully.

After the mandatory reboot, we opened the Catalyst installer again to check the options for uninstalling the drivers.

Except for the USB drivers, no other components are displayed. When we switched over to the installation routine, where the driver was suggested for installation once more, nothing indicated that it was already installed!

Even if you only notice this issue when using the Custom installation mode (Express mode reveals little information about the installation process), we can understand being confused. Let’s set out to find the cause and a possible solution.

Display all 61 comments.
This thread is closed for comments
Top Comments
  • 26 Hide
    AMW1011 , July 23, 2010 7:22 AM
    THESE are the type of articles that made Tom's awesome years ago, hopefully you guys will keep them coming.

    Thanks, very interesting.
  • 13 Hide
    The Greater Good , July 23, 2010 8:30 AM
    The "Bug or feature" only works with Apple.

    ...just sayin...
  • 11 Hide
    youssef 2010 , July 23, 2010 11:46 AM
    A very useful article.I never knew this feature existed because I never ran into any problems whatsoever with AMD's drivers.Now,

    @lradunovic77:you might want to try the driver release that fried the GPUs from Nvidia or the flagship GTX295 that overheatead and didn't run some games on high resolution due to limited frame buffer(which it was designed to do).I think ATI might have some driver problems but, they never released a driver that fried GPUs(at least none that I know of).Just think of their 4670 and shut up.

    @superflux: just please read the drivers release notes to know if your laptop brand is supported or not,as I ran into the same trouble with my laptop when I couldn't update my drivers and finally found out that the only drivers that will work are the ones supplied by the manufacturer of the laptop.
    Sorry for the long comment.:) 
Other Comments
  • 8 Hide
    icepick314 , July 23, 2010 6:44 AM
    I would like to hear what AMD says about their Catalyst installer "bug"...
  • 26 Hide
    AMW1011 , July 23, 2010 7:22 AM
    THESE are the type of articles that made Tom's awesome years ago, hopefully you guys will keep them coming.

    Thanks, very interesting.
  • 7 Hide
    tigsounds , July 23, 2010 7:25 AM
    So, I guess since I installed with the express method, I'll never know.
  • -4 Hide
    superflux , July 23, 2010 7:50 AM
    It still didn't work for me on my radeon 3200 laptop...
  • 9 Hide
    omoronovo , July 23, 2010 7:54 AM
    Am I the only one that took note of the fact that the driver version installed was "1.3.3.7"? Maybe Microsoft and ATI/AMD were trying to tell you not to bother :p 
  • 10 Hide
    dlpatague , July 23, 2010 7:59 AM
    Yes I love articles like this also. Very informative and helpful.
  • 13 Hide
    The Greater Good , July 23, 2010 8:30 AM
    The "Bug or feature" only works with Apple.

    ...just sayin...
  • 3 Hide
    Anonymous , July 23, 2010 8:57 AM
    This problem has certainly been around for years. I remember posting a question about it on the AMDGame forums.
  • 8 Hide
    Anonymous , July 23, 2010 9:19 AM
    How about just installing 10.6!
  • -3 Hide
    Ciuy , July 23, 2010 10:27 AM
    wtf, update? why they hide it? wtf ATI !!!!!!!
  • 7 Hide
    dimitrik , July 23, 2010 10:50 AM
    I have been fighting (and giving) with this since forever! Thanks for a very useful article!

    This is why I visit this site!
  • 11 Hide
    youssef 2010 , July 23, 2010 11:46 AM
    A very useful article.I never knew this feature existed because I never ran into any problems whatsoever with AMD's drivers.Now,

    @lradunovic77:you might want to try the driver release that fried the GPUs from Nvidia or the flagship GTX295 that overheatead and didn't run some games on high resolution due to limited frame buffer(which it was designed to do).I think ATI might have some driver problems but, they never released a driver that fried GPUs(at least none that I know of).Just think of their 4670 and shut up.

    @superflux: just please read the drivers release notes to know if your laptop brand is supported or not,as I ran into the same trouble with my laptop when I couldn't update my drivers and finally found out that the only drivers that will work are the ones supplied by the manufacturer of the laptop.
    Sorry for the long comment.:) 
  • 2 Hide
    youssef 2010 , July 23, 2010 11:49 AM
    icepick314I would like to hear what AMD says about their Catalyst installer "bug"...

    So would I
  • 0 Hide
    viewwin , July 23, 2010 12:14 PM
    I wish my hd 5770 would just play any game with windows 7 64bit. I get an ATI driver crash every time. Google turned up tons of people with the same problems.
  • 4 Hide
    Bolbi , July 23, 2010 12:25 PM
    I have encountered the North Bridge problem (says it installs correctly but then doesn't recognize that if you run the installer again) for as long as I can remember. I'll definitely try the workaround (and update) options when I upgrade to the 10.7's in a few days.
  • 10 Hide
    Rosanjin , July 23, 2010 12:37 PM
    Just a thought, but I'd like to make a suggestion to the folks that complain about ATI drivers. Thoroughly check your power supply. If the PSU is not supplying the juice required by the card(s), you're going to get repeated driver error messages. Make doubly sure the +12v rail isn't drooping. This is a fairly common issue that causes a lot of misplaced blame.

    Cheers, and happy computing. :) 
  • 1 Hide
    domenic , July 23, 2010 1:08 PM
    It don't think you can classify this as a bug because the default configuration has been set this way. it would be interesting know why.
  • 3 Hide
    mtd324 , July 23, 2010 1:52 PM
    lradunovic77@yousseff 2010 obviously you don't run crossfire or tri crossfire system, only 10.4 works ok with that setup, everything else is crap. Also case Nvidia has is the only example you could put out there. Wtf you are talking about, think of their 4670?CCC is a crap and other million people will tell you the same. ATI needs 4 months before they fix all issues with new released game. Crossfire scale is a joke compared to SLI. Latest 10.6 is horrible for BF BC2 in Crossfire setup. I can give you list and list of broken things with CCC, not to mention lack of good AA support. What a joke!


    ....BF:BC2@ runs perfect for me with latest drivers. 40-50fps @ 1600x900 Med-Hi details 4x AA. And I only have a 1GB HD4850 running on an i5-750.

    One of us is the exception to the rule here....
Display more comments