The Top 4 Android Phones in Customer Satisfaction Ratings

According to an On Device Research survey, four Android smartphones were found to boast higher customer satisfaction ratings than Apple's iPhone 5 in the United States.

The research firm's survey, which had over 300,000 worldwide smartphone owners participating, found that consumers are most satisfied with Motorola’s Atrix HD and Droid Razr M. Those devices are followed by HTC’s Rezound 4G and Samsung’s Galaxy Note 2. The iPhone 5′s rating of 8.23 made Apple's flagship device settle for the fifth spot.

"Although Apple created one of the most revolutionary devices of the past decade, other manufacturers have caught up, with some Android powered devices now commanding higher levels of user satisfaction," On Device Research marketing manager, Sarah Quinn, told CNET.

In the United Kingdom, the iPhone 5 received a score of 8.21, which is behind HTC’s One X smartphone with a score of 8.47. Samsung devices were placed in the next three spots with the Galaxy Note 2, Galaxy S3 Mini and Galaxy S3.

Apple, however, was ranked highest for overall mobile device satisfaction in the U.S. ahead of Google, Motorola, HTC, Nokia and Sony. Samsung was ranked at the bottom of the chart.

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25 Comments Comment from the forums

jn77

It surprises me that the GS3 is on on that list....
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sykozis

I'm surprised the HTC Rezound ranked so well. I've never talked to anyone that's owned one, that actually liked it.

Not really surprised at all that Samsung was ranked at the bottom of the phone makers list for customer satisfaction. They produce some of the worst phones on the market...Hell, does Samsung even produce a phone model that's actually viable as a phone?
Reply
LukeCWM

My brother has an Atrix HD and has constant issues with it, like locking up, randomly restarting itself, common apps not working, etc. Also, apparently it doesn't ring in his ear when he dials, and apparently the first five seconds or so of sound from the call receiver aren't transmitted, because every time he calls me, I have to say "hello??" repeatedly before he finally says "oh, hi." He says it does this for everyone.

It surprises me that this phone made top of the list. Who were the people surveyed, were they an accurate slice of users, and were the questions unbiased and not leading questions?
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captaincharisma

sykozisI'm surprised the HTC Rezound ranked so well. I've never talked to anyone that's owned one, that actually liked it.Not really surprised at all that Samsung was ranked at the bottom of the phone makers list for customer satisfaction. They produce some of the worst phones on the market...Hell, does Samsung even produce a phone model that's actually viable as a phone?
i have a samsung nexus S that i have had for 3 years and had no issues with it. it has been the best phone i have owned since the original moto razr flip i had years ago
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house70

captaincharismai have a samsung nexus S that i have had for 3 years and had no issues with it. it has been the best phone i have owned since the original moto razr flip i had years agoNexus S is my back-up phone. SGS2 is my active one. Excellent phones.
LukeCWMMy brother has an Atrix HD and has constant issues with it, like locking up, randomly restarting itself, common apps not working, etc. Also, apparently it doesn't ring in his ear when he dials, and apparently the first five seconds or so of sound from the call receiver aren't transmitted, because every time he calls me, I have to say "hello??" repeatedly before he finally says "oh, hi." He says it does this for everyone.It surprises me that this phone made top of the list. Who were the people surveyed, were they an accurate slice of users, and were the questions unbiased and not leading questions?Sounds like a bad unit. It happens. Back in the day, I had to replace a couple of iPods for issues. Eventually, I just gave up on Apple, but that's a different story.
Point is, tech can (and will) fail. I had a graphics card that gave up the ghost a few days after the warranty expired. Literally.
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dark_knight33

sykozisHell, does Samsung even produce a phone model that's actually viable as a phone?
Yeah, with the GS3 being one of the hottest selling smart phones atm, I can see why you'd think Samsung is struggling with producing a "viable" phone... /sarcasm

I'm sure the guy in charge of Samsung's mobile division is laughing at your comment all the way to the bank. ;)

Reply
Reaver192

For some admitting Samsung can build a "viable" smart phone is like the pope allowing gay marriage.
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in_the_loop

Never heard of the top 3.

This must have been a very US centric survey.
We don't have the first three top phones here in Sweden.
Very suprised not to see Samsung Galaxy S3 at the top, but again it would probably be totally different if it would have been done in Europe to a greater extent!
I it is almost to a point where you either own an iPhone or a Samsung Galaxy phone here.
Except for maybe Sony, the other manufacturers are almost non existant.
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AndrewMD

sykozisI'm surprised the HTC Rezound ranked so well. I've never talked to anyone that's owned one, that actually liked it.Not really surprised at all that Samsung was ranked at the bottom of the phone makers list for customer satisfaction. They produce some of the worst phones on the market...Hell, does Samsung even produce a phone model that's actually viable as a phone?
To answer the Samsung Question directly - NO. I feel they are one of the worst companies out there flooding the market with too many models that they abandon soon after...
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johnnyhempseed

The Rezound is the best phone I've ever owned. It still hangs with the best phones available even after being in service for over a year. It was definitely ahead of its time when it was released. I'm currently running Jellybean 4.2.1 on it with a mild 1.67Ghz overclock.
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