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The Top 4 Android Phones in Customer Satisfaction Ratings

By - Source: On Device Research | B 25 comments

Google-owned Motorola leads with two devices.


According to an On Device Research survey, four Android smartphones were found to boast higher customer satisfaction ratings than Apple's iPhone 5 in the United States.

The research firm's survey, which had over 300,000 worldwide smartphone owners participating, found that consumers are most satisfied with Motorola’s Atrix HD and Droid Razr M. Those devices are followed by HTC’s Rezound 4G and Samsung’s Galaxy Note 2. The iPhone 5′s rating of 8.23 made Apple's flagship device settle for the fifth spot.

"Although Apple created one of the most revolutionary devices of the past decade, other manufacturers have caught up, with some Android powered devices now commanding higher levels of user satisfaction," On Device Research marketing manager, Sarah Quinn, told CNET.

In the United Kingdom, the iPhone 5 received a score of 8.21, which is behind HTC’s One X smartphone with a score of 8.47. Samsung devices were placed in the next three spots with the Galaxy Note 2, Galaxy S3 Mini and Galaxy S3.

Apple, however, was ranked highest for overall mobile device satisfaction in the U.S. ahead of Google, Motorola, HTC, Nokia and Sony. Samsung was ranked at the bottom of the chart.

 

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  • 17 Hide
    dark_knight33 , February 13, 2013 4:04 PM
    sykozisHell, does Samsung even produce a phone model that's actually viable as a phone?


    Yeah, with the GS3 being one of the hottest selling smart phones atm, I can see why you'd think Samsung is struggling with producing a "viable" phone... /sarcasm

    I'm sure the guy in charge of Samsung's mobile division is laughing at your comment all the way to the bank. ;) 
  • 13 Hide
    Reaver192 , February 13, 2013 4:18 PM
    For some admitting Samsung can build a "viable" smart phone is like the pope allowing gay marriage.
  • 11 Hide
    captaincharisma , February 13, 2013 3:20 PM
    sykozisI'm surprised the HTC Rezound ranked so well. I've never talked to anyone that's owned one, that actually liked it.Not really surprised at all that Samsung was ranked at the bottom of the phone makers list for customer satisfaction. They produce some of the worst phones on the market...Hell, does Samsung even produce a phone model that's actually viable as a phone?


    i have a samsung nexus S that i have had for 3 years and had no issues with it. it has been the best phone i have owned since the original moto razr flip i had years ago
Other Comments
  • 8 Hide
    jn77 , February 13, 2013 2:44 PM
    It surprises me that the GS3 is on on that list....
  • 1 Hide
    LukeCWM , February 13, 2013 3:13 PM
    My brother has an Atrix HD and has constant issues with it, like locking up, randomly restarting itself, common apps not working, etc. Also, apparently it doesn't ring in his ear when he dials, and apparently the first five seconds or so of sound from the call receiver aren't transmitted, because every time he calls me, I have to say "hello??" repeatedly before he finally says "oh, hi." He says it does this for everyone.

    It surprises me that this phone made top of the list. Who were the people surveyed, were they an accurate slice of users, and were the questions unbiased and not leading questions?
  • 11 Hide
    captaincharisma , February 13, 2013 3:20 PM
    sykozisI'm surprised the HTC Rezound ranked so well. I've never talked to anyone that's owned one, that actually liked it.Not really surprised at all that Samsung was ranked at the bottom of the phone makers list for customer satisfaction. They produce some of the worst phones on the market...Hell, does Samsung even produce a phone model that's actually viable as a phone?


    i have a samsung nexus S that i have had for 3 years and had no issues with it. it has been the best phone i have owned since the original moto razr flip i had years ago
  • 5 Hide
    house70 , February 13, 2013 3:41 PM
    captaincharismai have a samsung nexus S that i have had for 3 years and had no issues with it. it has been the best phone i have owned since the original moto razr flip i had years ago

    Nexus S is my back-up phone. SGS2 is my active one. Excellent phones.
    LukeCWMMy brother has an Atrix HD and has constant issues with it, like locking up, randomly restarting itself, common apps not working, etc. Also, apparently it doesn't ring in his ear when he dials, and apparently the first five seconds or so of sound from the call receiver aren't transmitted, because every time he calls me, I have to say "hello??" repeatedly before he finally says "oh, hi." He says it does this for everyone.It surprises me that this phone made top of the list. Who were the people surveyed, were they an accurate slice of users, and were the questions unbiased and not leading questions?

    Sounds like a bad unit. It happens. Back in the day, I had to replace a couple of iPods for issues. Eventually, I just gave up on Apple, but that's a different story.
    Point is, tech can (and will) fail. I had a graphics card that gave up the ghost a few days after the warranty expired. Literally.
  • 17 Hide
    dark_knight33 , February 13, 2013 4:04 PM
    sykozisHell, does Samsung even produce a phone model that's actually viable as a phone?


    Yeah, with the GS3 being one of the hottest selling smart phones atm, I can see why you'd think Samsung is struggling with producing a "viable" phone... /sarcasm

    I'm sure the guy in charge of Samsung's mobile division is laughing at your comment all the way to the bank. ;) 
  • 13 Hide
    Reaver192 , February 13, 2013 4:18 PM
    For some admitting Samsung can build a "viable" smart phone is like the pope allowing gay marriage.
  • 1 Hide
    in_the_loop , February 13, 2013 4:25 PM
    Never heard of the top 3.

    This must have been a very US centric survey.
    We don't have the first three top phones here in Sweden.
    Very suprised not to see Samsung Galaxy S3 at the top, but again it would probably be totally different if it would have been done in Europe to a greater extent!
    I it is almost to a point where you either own an iPhone or a Samsung Galaxy phone here.
    Except for maybe Sony, the other manufacturers are almost non existant.
  • -6 Hide
    AndrewMD , February 13, 2013 4:26 PM
    sykozisI'm surprised the HTC Rezound ranked so well. I've never talked to anyone that's owned one, that actually liked it.Not really surprised at all that Samsung was ranked at the bottom of the phone makers list for customer satisfaction. They produce some of the worst phones on the market...Hell, does Samsung even produce a phone model that's actually viable as a phone?


    To answer the Samsung Question directly - NO. I feel they are one of the worst companies out there flooding the market with too many models that they abandon soon after...
  • 6 Hide
    johnnyhempseed , February 13, 2013 4:27 PM
    The Rezound is the best phone I've ever owned. It still hangs with the best phones available even after being in service for over a year. It was definitely ahead of its time when it was released. I'm currently running Jellybean 4.2.1 on it with a mild 1.67Ghz overclock.
  • 4 Hide
    Reaver192 , February 13, 2013 4:39 PM
    I have the rezound as well and I really like it but was amazed to see it on this list. Hey Johnnyhempseed is the root to jelly bean worth it? I thought the build was still with issues and I was waiting for that to get smoothed out. I haven't rooted yet and this is the first phone I never really felt a need too. What build are you using? Does your 4G and video camera still work with the root?
  • 0 Hide
    Anonymous , February 13, 2013 4:41 PM
    Aren't the Atrix HD & the Razr M the same phone, only on different carriers (AT&T & Verizon)?
  • 2 Hide
    blazorthon , February 13, 2013 5:03 PM
    captaincharismai have a samsung nexus S that i have had for 3 years and had no issues with it. it has been the best phone i have owned since the original moto razr flip i had years ago


    My Samsung S3 is one of the best phones I've ever had, if not the best. My Samsung Transform is one of the worst I've ever had, if not the worst. They have a very large range of phone quality from some of the best, to some of the cheapest ;) 

    Considering that I got my Transform almost for free about two years ago, it still wasn't a bad deal overall. I'll give it that much credit.
  • 5 Hide
    anon8172 , February 13, 2013 6:18 PM
    Sounds like a US AT&T survey, by the selection of phones. These are basically the lineup, minus the GS3.
  • 1 Hide
    jonpaul37 , February 13, 2013 6:38 PM
    I have the Razr M and this thing is flawless so far since October. The battery life is out of this world - good and it is still very fast and the screen is decent in size. It never gets too hot and I've not had many issues at all with it. Anyone else have it?
  • 2 Hide
    alidan , February 13, 2013 8:03 PM
    anyone else notice the graph is barely .3 difference, but the way its presented makes it look like the difference if 2X

    hate it when people abuse numbers like that.
  • 0 Hide
    blazorthon , February 13, 2013 8:23 PM
    alidananyone else notice the graph is barely .3 difference, but the way its presented makes it look like the difference if 2Xhate it when people abuse numbers like that.


    I didn't think that it was presented in a way that over-exemplified the difference of 0.34 out of 10 between the top Android in this article and the iPhone 5. It seemed rather modest about it to me.
  • 0 Hide
    anon8172 , February 13, 2013 8:29 PM
    blazorthonI didn't think that it was presented in a way that over-exemplified the difference of 0.34 out of 10 between the top Android in this article and the iPhone 5. It seemed rather modest about it to me.


    What on earth. The 8.23 bar is less than half of the 8.57 bar. The consumer of this data (us, the readers) are not told is this is significant or not. What if these were temperatures? Or SAT scores. Context matters, and without it, I have to strongly agree with alidan.
  • 1 Hide
    gurboura , February 13, 2013 8:42 PM
    anon8172What on earth. The 8.23 bar is less than half of the 8.57 bar. The consumer of this data (us, the readers) are not told is this is significant or not. What if these were temperatures? Or SAT scores. Context matters, and without it, I have to strongly agree with alidan.

    Because it's ranging from the highest to the lowest of that list. If it was ranging from a 10 to a 1 then the difference would be much much smaller.
  • 2 Hide
    masterasia , February 13, 2013 8:42 PM
    Nexus branded phones are the best Android phones. I know they don't have LTE, but who cares about LTE. I get 10 mbs with T-Mobile on my Nexus 4. Plenty fast for me. I can Google Hangout with no problems. Just got the 4.2.2 update today. Nexus 4 FTW!
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