Sign in with
Sign up | Sign in

The Top 4 Android Phones in Customer Satisfaction Ratings

By - Source: On Device Research

Google-owned Motorola leads with two devices.


According to an On Device Research survey, four Android smartphones were found to boast higher customer satisfaction ratings than Apple's iPhone 5 in the United States.

The research firm's survey, which had over 300,000 worldwide smartphone owners participating, found that consumers are most satisfied with Motorola’s Atrix HD and Droid Razr M. Those devices are followed by HTC’s Rezound 4G and Samsung’s Galaxy Note 2. The iPhone 5′s rating of 8.23 made Apple's flagship device settle for the fifth spot.

"Although Apple created one of the most revolutionary devices of the past decade, other manufacturers have caught up, with some Android powered devices now commanding higher levels of user satisfaction," On Device Research marketing manager, Sarah Quinn, told CNET.

In the United Kingdom, the iPhone 5 received a score of 8.21, which is behind HTC’s One X smartphone with a score of 8.47. Samsung devices were placed in the next three spots with the Galaxy Note 2, Galaxy S3 Mini and Galaxy S3.

Apple, however, was ranked highest for overall mobile device satisfaction in the U.S. ahead of Google, Motorola, HTC, Nokia and Sony. Samsung was ranked at the bottom of the chart.

 

Contact Us for News Tips, Corrections and Feedback

There are 25 Comments.
Top Comments
  • 11
    captaincharisma , February 13, 2013 11:20 PM
    sykozisI'm surprised the HTC Rezound ranked so well. I've never talked to anyone that's owned one, that actually liked it.Not really surprised at all that Samsung was ranked at the bottom of the phone makers list for customer satisfaction. They produce some of the worst phones on the market...Hell, does Samsung even produce a phone model that's actually viable as a phone?


    i have a samsung nexus S that i have had for 3 years and had no issues with it. it has been the best phone i have owned since the original moto razr flip i had years ago
  • 17
    dark_knight33 , February 14, 2013 12:04 AM
    sykozisHell, does Samsung even produce a phone model that's actually viable as a phone?


    Yeah, with the GS3 being one of the hottest selling smart phones atm, I can see why you'd think Samsung is struggling with producing a "viable" phone... /sarcasm

    I'm sure the guy in charge of Samsung's mobile division is laughing at your comment all the way to the bank. ;) 
  • 13
    Reaver192 , February 14, 2013 12:18 AM
    For some admitting Samsung can build a "viable" smart phone is like the pope allowing gay marriage.
Other Comments
  • 17
    dark_knight33 , February 14, 2013 12:04 AM
    sykozisHell, does Samsung even produce a phone model that's actually viable as a phone?


    Yeah, with the GS3 being one of the hottest selling smart phones atm, I can see why you'd think Samsung is struggling with producing a "viable" phone... /sarcasm

    I'm sure the guy in charge of Samsung's mobile division is laughing at your comment all the way to the bank. ;) 
  • 13
    Reaver192 , February 14, 2013 12:18 AM
    For some admitting Samsung can build a "viable" smart phone is like the pope allowing gay marriage.
  • 11
    captaincharisma , February 13, 2013 11:20 PM
    sykozisI'm surprised the HTC Rezound ranked so well. I've never talked to anyone that's owned one, that actually liked it.Not really surprised at all that Samsung was ranked at the bottom of the phone makers list for customer satisfaction. They produce some of the worst phones on the market...Hell, does Samsung even produce a phone model that's actually viable as a phone?


    i have a samsung nexus S that i have had for 3 years and had no issues with it. it has been the best phone i have owned since the original moto razr flip i had years ago
Display more comments