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MacBook Pros Plagued With Keyboard, Trackpad Problems

By - Source: MacRumors | B 52 comments

Users of the new 13-inch Retina MacBook Pro are reporting problems with the keyboard and trackpad.

Apple tends to have a reputation for great build quality and products that "just work", but the 13-inch Retina Display MacBook Pro are apparently running into some problems. Quite a few people have reported that the keyboard and trackpad stop working and cause the entire system to lock-up. Users are reporting different solutions, some claiming that closing the lid works, others say a hard reset is the only way to bring the computer back to life. 

Running the 4th generation Intel Core processors, whether the software or the hardware is the source of the problem is unclear. 

Some users have posted the following error message: "The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)."

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Top Comments
  • 19 Hide
    jimmysmitty , October 28, 2013 9:35 PM
    Wow. Steve is gone and now Apple is having more issues than normal.

    Kinda a freaky coincidence.
  • 19 Hide
    Deus Gladiorum , October 28, 2013 9:39 PM
    This article made me incredibly happy. I hate Macs.
  • 14 Hide
    JOSHSKORN , October 28, 2013 10:42 PM
    You're pressing the keys and touching the trackpad the wrong way!
Other Comments
  • 19 Hide
    jimmysmitty , October 28, 2013 9:35 PM
    Wow. Steve is gone and now Apple is having more issues than normal.

    Kinda a freaky coincidence.
  • 19 Hide
    Deus Gladiorum , October 28, 2013 9:39 PM
    This article made me incredibly happy. I hate Macs.
  • 5 Hide
    audiophillia , October 28, 2013 9:42 PM
    where my lord palpatine gif when I need it.
  • 5 Hide
    bryonhowley , October 28, 2013 10:39 PM
    It is funny remembering the Mac ver's PC commercials that a Mac just works. Just plug any device in and a Mac will work with it. But yet my Nook HD+ does not work with out a third party app nor does my Sony Xperia ion. Yet on Windows 8 both are seen as a hard drive and I can drag and drop right to them with no third party apps at all. That is on my IMac and Hackintosh.
  • 14 Hide
    JOSHSKORN , October 28, 2013 10:42 PM
    You're pressing the keys and touching the trackpad the wrong way!
  • 3 Hide
    rwinches , October 29, 2013 12:31 AM
    But, But, But, But...
  • 12 Hide
    one-shot , October 29, 2013 1:55 AM
    This is not true. Upon closer examination of the issue, it was found the users were typing on it incorrectly.
  • 0 Hide
    flamethrower205 , October 29, 2013 1:55 AM
    Come on guys, this is all just Apple's new "Stay Updated" campaign: the new Macbook Pro is gently reminding users that it's time to upgrade to the new Macbook just around the corner. It's a new and wonderful feature.
  • -7 Hide
    f-l-r , October 29, 2013 2:13 AM
    You forget to say in your article that the problems occurs under Windows and not with Mac OS X. I have bought this laptop and it's a fantastic machine. But I will wait until Apple fixes those problems before installing Windows. I don't understand why somebody hates an OS or a manufacturer. Nobody forces you to buy the stuff that you don't like so stop whining about it. What I don't like is having to use Windows XP at work together with a lot of other legacy software. Even on a brand new Dell laptop everything feels extremely slow. I'm sure it would be a lot faster with Windows 7 or 8.
  • 1 Hide
    Blazer1985 , October 29, 2013 3:45 AM
    Because it is made for people that don't really need a computer, just an expensive typewriter. I bought one but being so restricted by the os in what I could and couldn't do it ended up being the most expensive dvd player ever :-)
    (Since if you install windows you don't even have optimus working)
  • -5 Hide
    dextermat , October 29, 2013 5:49 AM
    Mac laptop, hp laptop, toshiba laptop all laptop are pretty much craptop. Just pick your poison!
  • -9 Hide
    ap3x , October 29, 2013 5:56 AM
    Lol, Blazer. It sounds more like to did not know how to use the OS. The transition is not easy for everyone. There are no restrictions at all in OSX. You just need to learn how to use it.
  • 4 Hide
    burkhartmj , October 29, 2013 6:03 AM
    Quote:
    You forget to say in your article that the problems occurs under Windows and not with Mac OS X. I have bought this laptop and it's a fantastic machine. But I will wait until Apple fixes those problems before installing Windows. I don't understand why somebody hates an OS or a manufacturer. Nobody forces you to buy the stuff that you don't like so stop whining about it. What I don't like is having to use Windows XP at work together with a lot of other legacy software. Even on a brand new Dell laptop everything feels extremely slow. I'm sure it would be a lot faster with Windows 7 or 8.


    I don't know about others, but I find myself hating on Apple because everything about their products and culture is centered on the idea that they are superior to everyone else because they "think different." Also, because of numerous ad campaigns talking about how they "just work" and how people who use PC's are nerd rejects and those who use macs are some special breed of cool [this is an extrapolation of how they portrayed mac and PC in the mac vs PC ad campaigns, but it's hard to argue otherwise].

    The part that really gets the hate flowing though is knowing and dealing with people who have bought into this hook, line, and sinker, and legitimately believe they are better because they have a Mac. The PC people who are obsessed over their DIY desktop and scoff at someone's HP are no better, but that's a much smaller group so they aren't as annoying as a whole.
  • -1 Hide
    onichikun , October 29, 2013 6:12 AM
    This is what I was afraid of. Guess I get to wait on my laptop :( 
  • 6 Hide
    lamorpa , October 29, 2013 6:16 AM
    "It just works!" (when it's not broken)
  • -1 Hide
    onichikun , October 29, 2013 6:16 AM
    This is what I was afraid of. Guess I get to wait on my laptop :( 
  • -5 Hide
    onichikun , October 29, 2013 6:20 AM
    Lol I guess with Apple people are actually surprised that it has problems, which is why all the comments have to make such a big point about it.

    With other PCs is pretty much an expectation for it to fail, since its a flimsy piece of crap built and designed by a bunch of people who are better at ripping off designs than coming up with anything unique! Keep your crappy space heaters, I'll keep my overpriced type writer XD
  • 6 Hide
    lamorpa , October 29, 2013 6:35 AM
    Quote:
    Lol I guess with Apple people are actually surprised that it has problems, which is why all the comments have to make such a big point about it.

    With other PCs is pretty much an expectation for it to fail, since its a flimsy piece of crap built and designed by a bunch of people who are better at ripping off designs than coming up with anything unique! Keep your crappy space heaters, I'll keep my overpriced type writer XD


    Nope. It is Apple laptops that have poop squeeze out between the keys when you press them, displays that only show orange or brown on a background of dark gray, and ports that emit an odor of rotting fish (See, if you're going to make stuff up here, at least be more creative, like this)

  • 4 Hide
    ssdpro , October 29, 2013 6:40 AM
    Don't worry, in 6-9 months a new version will be released that works a bit better.
  • -5 Hide
    laseru , October 29, 2013 6:42 AM
    Just because you cannot afford a Mac that does not mean it's bad. Just because you have never used one it does not mean it is not better than Windows. The only thing keeping me and others like me using Windows is that we own a lot of software for Windows or because there is no real equivalent on Mac. I use both Mac and Windows 8.1 and I find myself loving the Mac more and more. And keep that in mind...I NEVER HAD A PROBLEM WITH MY MAC, AND WHEN I HAD ONE DEAD PIXEL ON MY MBP Retina 15, GUESS WHAT, APPLE CHANGED THE ENTIRE SCREEN. NOW GO BACK TO YOUR CRAPPY HP, DELL, LENOVO, ACER OR OTHER BUDGET LAPTOP AND DO THE SAME...IT DOESN'T WORK I KNOW!!!! I TRIED THEM ALL! The only problem is that you pay a lot at the beginning but you also get something else. Be honest people, Apple hardware with or without Steve is awesome, I even run Windows on my Macbook PRO and I prefer it to any laptop, any manufacturer. Yeah I know this is truly incredible but it's true, it works better. I use my Windows 8.1 desktop only to run VMware Workstation with a lot of VMs. Take the web browsing experience on MAC, it's years ahead of the experience you have on Windows.
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