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Windows 8.1 Freezing For Some Users

By - Source: Softpedia | B 50 comments

Some users are experiencing system freezes with Windows 8.1.

Softpedia points to a Microsoft Community forum post revealing that many users are experiencing system lockups, or freezing, after installing the Windows 8.1 update, which went live on October 17. The affected users have no options other than powering off or rebooting their desktop or laptops.

"I've had Windows 8.1 installed for about a month and it's been working fine. Ever since a day or two ago though, it's been freezing when left idle for a while," reads one post. "The mouse can move but nothing responds to anything. This problem seems to me to have started after installing updates KB2884848, KB2883200, and KB2895219, although I can't be sure of this."

"When the freeze occurs for me that my mouse is responsive as normal and I can move it around the screen but my keyboard stop responding," reads another complaint. "I can click with the mouse but it doesn't do anything. The system doesn't automatically restart, I have to force a power-down or restart by physically hitting the button on my case. No errors seem to show upon restart either."

Both of these reveal that the system isn't completely frozen, that it's accepting mouse input. That leads to another thread with a Microsoft support engineer who believes that users can launch the built-in troubleshooter in the Settings category to detect and fix most of the incorrect settings and performance related errors. To get there, do the following:

a)    Press Windows key +F to bring up the search Charms bar.
b)    Select "Settings" in the drop down menu below search and type "Troubleshooting."
c)    Click on "Troubleshooting" and select the view all option on the left pane.
d)    Click on "Performance troubleshooter" and follow the prompts.

If the Troubleshoot app doesn't solve the problem, then customers are suggested to check the event viewer for any error logs around the time the computer froze recently. To get this information, do the following:

a)    Go to the Start Screen, type in "Event Viewer." This will bring up the Event Viewer tile; Click to open the event viewer.
b)    In the left pane, expand out Windows Logs. Click on Application log, highlight the first event in the log, and use your arrow keys to scroll down.
c)    Most of your event will be Information. You may see Yellow Warnings or Red Errors. If you see any red error, you can double click on it to bring it up        and copy the contents in your reply.

As Softpedia points out, the "locking up" issue with Windows 8.1 could possibly stem from incompatible drivers. Then again, users are experiencing other issues as well, including mouse lag in PC games, that previously weren't present. Given the update has only been out for several weeks, the new build will undoubtedly produce a number of unfortunate, unforeseen bugs that will need to be ironed out.

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Top Comments
  • 15 Hide
    nbelote , November 4, 2013 2:48 PM
    Cry babies. What would they have done if they lived through Windows ME and its constant stream of BSODs?

    Sissies.
Other Comments
  • -6 Hide
    bigpoppastuke , November 4, 2013 2:44 PM
    In other news, reports say Windows has frozen since the dawn of time
  • 15 Hide
    nbelote , November 4, 2013 2:48 PM
    Cry babies. What would they have done if they lived through Windows ME and its constant stream of BSODs?

    Sissies.
  • 2 Hide
    soldier44 , November 4, 2013 2:51 PM
    Should have stuck with Win 7...Just works,
  • -2 Hide
    nevilence , November 4, 2013 2:54 PM
    hahaha windows me was an absolute delight, could never get anything but chipmonk sound on win me, made age of empires very funny
  • 4 Hide
    therealduckofdeath , November 4, 2013 2:57 PM
    slow news day? 8 people reporting "similar" issues since October 18.... I don't think that constitutes for an issue worth reporting about, as the root cause can be just about anything from a buggy torrent app to faulty hard drive or simply malware...
  • 1 Hide
    Matthew Zweig , November 4, 2013 3:21 PM
    @nbelote Completely agree, Growing up with my first computer being on windows ME is what inevitably started my IT career.
  • 6 Hide
    aelfwyne , November 4, 2013 3:25 PM
    I am experiencing this myself.

    For those who are claiming it's due to "buggy apps", "malware" or "faulty hardware" you don't know what you're talking about.

    The article is referring to users whose systems were 100% reliable prior to the 8.1 upgrade, and are crashing and freezing after the upgrade. Hardware hasn't gone buggy. Drives SHOULD have remained compatible. Apps haven't changed.

    There is OBVIOUSLY a problem in Windows 8.1 in certain configurations causing freezing. I've had to stop using Windows on my PC in favor of my backup OS (Linux yech) until this is sorted out or I have time to reinstall back to 8.0.

    Just because you, personally, haven't experienced the issue, doesn't mean it doesn't exist.
  • 1 Hide
    jimmysmitty , November 4, 2013 3:30 PM
    Quote:
    Should have stuck with Win 7...Just works,


    I have been running 8 since release and did the 8.1 preview then clean installed 8.1 officially and so far I have had no issues.

    Problem is that people are very bad at maintaining their PCs. What's interesting is that if you search for one of those KBs, I only found articles based on this and nothing directly from Microsoft.

    Normally if you search for a KB article you get a link from support.microsoft.com and these did not come up with that for me.
  • 1 Hide
    vipervoid1 , November 4, 2013 3:38 PM
    Here , windows 8.1 user
    I got myself upgrade the OS on the day after launched ~
    And 3 update released on windows update right after upgrade.
    After those updates , I didnt update the Windows Update yet ~
    I didnt experiences any freezing with those update ~
    So I expect those updates probably are the reason why the windows 8.1 freeze ..
  • 2 Hide
    lp231 , November 4, 2013 3:42 PM
    Quote:
    Cry babies. What would they have done if they lived through Windows ME and its constant stream of BSODs?

    Sissies.

    Windows Me worked great for me, not a single BSOD and it was my very first OS for my very first self build. :) 
    Pentium 3 800MHz
    128MB ram
    20GB HDD
    ATi Rage XL 8MB AGP
    Acer 50X CD Rom
    Beige Case with PSU
    Windows Me

    As for Windows 8.1, it doesn't freeze for me, but flash still has problem, but I got 2 systems running the same thing Win 8.1 Pro w/MCE. Netbook works fine, like preview post on Tom's forum works in IE and FF. For my desktop it only works in IE, but not FF. :\
  • 1 Hide
    tical2399 , November 4, 2013 3:44 PM
    Wonder whats going on I've been with windows 8 since consumer preview, same with 8.1 and i've had all of two blue screens in that whole time, and i'be been on 8.1 retail since it came out and no issues at all.
  • 1 Hide
    dgingeri , November 4, 2013 3:51 PM
    I had an issue after the last set of updates. It installed the updates and rebooted, and I started getting a steady stream of low level writes to my main hard drive. I thought it was malware or something. When I rebooted trying to track down the cause, it wouldn't boot back up. it kept bluescreening on the way up saying there was an error on the hard drive. I tested the drive with OCZ's toolbox, but it came back clean. I reimaged from a backup and it came up fine. I reinstalled the latest updates, and the low level writes came back. I rebooted and it went back to the same old bluescreen. Right now, I'm holding back on updates until this is resolved, keeping my backups current.
  • 0 Hide
    Innocent_Bystander , November 4, 2013 4:11 PM
    System freezing? That could be bloody anything.

    Start with the PSU and memory.
  • 3 Hide
    signothorn , November 4, 2013 4:51 PM
    I had a similar issue when W7 SP1 came out, event viewer pointed to a usb device driver. To fix it, I went to services and changed Windows Driver Foundation to "Automatic" and I've never had this problem since.
  • 0 Hide
    joaompp , November 4, 2013 5:22 PM
    This article would've been helpful last week. I've been using Windows 8.1 Pro a month before release because I got it on DreamSpark and I kept running into intermittent crashes, usually when playing YouTube full screen or having up Metro UI. I figured the error was due to immature video drivers from nVidia since I was running a triple monitor setup and I had just upgraded to their new drivers. This past weekend I reformatted into Windows 7 because I just couldn't take the crashes anymore. I choose Windows 7 over Windows 8 because for some reason the wi-fi drivers from ASUS for the P8Z77-V Deluxe work much better on Windows 7 than Windows 8.

    To all those comparing this to Windows ME, it's not were near the same level of severity. Me and my friend used to the play this game on Windows ME when it came out, how many programs could you open before you hit the BSOD. I don't think we ever got past 5 programs running at the same time.
  • 0 Hide
    joaompp , November 4, 2013 5:22 PM
    This article would've been helpful last week. I've been using Windows 8.1 Pro a month before release because I got it on DreamSpark and I kept running into intermittent crashes, usually when playing YouTube full screen or having up Metro UI. I figured the error was due to immature video drivers from nVidia since I was running a triple monitor setup and I had just upgraded to their new drivers. This past weekend I reformatted into Windows 7 because I just couldn't take the crashes anymore. I choose Windows 7 over Windows 8 because for some reason the wi-fi drivers from ASUS for the P8Z77-V Deluxe work much better on Windows 7 than Windows 8.

    To all those comparing this to Windows ME, it's not were near the same level of severity. Me and my friend used to the play this game on Windows ME when it came out, how many programs could you open before you hit the BSOD. I don't think we ever got past 5 programs running at the same time.
  • 1 Hide
    Wamphryi , November 4, 2013 6:12 PM
    Sounds to me like a SATA issue. The mouse moves because it resident in memory at a hardware level but everything else is locked tight. That normally indicates loss of communication with the drive.
  • 0 Hide
    alextheblue , November 4, 2013 6:38 PM
    Quote:
    Drivers SHOULD have remained compatible.


    That's a big "should". Shoddy drivers are the biggest cause of software-induced crashing since forever ago. I know Nvidia and AMD rushed to update their drivers for 8.1, for example.
  • 0 Hide
    edogawa , November 4, 2013 6:46 PM
    Software is quite complex these days, and trying to be compatible with all kind of hardware can be a problem.

    Windows 8/8.1 has been the most stable version yet for me, so I am happy, just hope they fix the issues for people.
  • 0 Hide
    monsta , November 4, 2013 7:20 PM
    No freezing here its been running great
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