FAQs
Does Kinguin offer free shipping?
Technically, with their online-only model, Kinguin 'deliver' everything electronically. Customers don't pay any shipping fees or sending charges on their orders. All the details you need to redeem your games, points, expansions or software are emailed to you once your order has been processed, so you'll only pay for the product itself, saving you on any extra costs.
What are Kinguin Krowns?
Krowns are Kinguin’s virtual currency, which they give to account holders for completing certain actions on the site. These include buying products and even visiting the site on a regular basis. Customers can start collecting Kinguin Krowns as soon as they have created an account and joined Kinguin Rewards. Krowns can then be spent on further purchases or entry into members-only prize draws, where you have a chance to win top gaming titles.
Does Kinguin offer refunds?
Yes, they do. If you’ve changed your mind and would like to cancel your order you'll need to do so before you’ve redeemed the code. Kinguin is unable to offer refunds once you’ve redeemed your code and as a seller of game licenses is not responsible for the technical state or performance of the game.
How can I contact Kinguin?
Should you have any issues at all, you can contact the friendly Kinguin support team via their support site, support.kinguin.net. Their team is active 24/7, and can provide you support with any orders or queries. Note that you'll need to raise a ticket for your query.
Hints and tips
Shop by price: If you've got a budget to stick to then it's super easy to shop by price and see what's within your budget. You can see the games available for less than €20 and €10 on the Kinguin homepage.
Look for Kinguin flash sales: Kinguin regularly runs “Flash Sales” on a selection of games and products, slashing prices dramatically for a limited time only. It’s always worthwhile to keep a lookout for these promotional sales and see what items pop up at lower prices.
Sign up for the Kinguin newsletter: If you're a fan of what Kinguin has to offer, sign up for the newsletter to receive updates on promotions and products directly to your chosen email address. New sign-ups are also sent a Kinguin discount code for 10% off their next purchase.
Join Kinguin Rewards: When you create a Kinguin account, you are able to start collecting Kinguin Krowns, which are a virtual currency that you'll be awarded when you purchase games, and even when you just visit the website. Your Krowns can then be used to purchase games, Ninja Packs, or compete in AAA game giveaway weekends.
Download the Kinguin app: You can download the Kinguin app for iOS or Android devices to keep an eye on all the gaming deals. Prices fluctuate regularly to keep up with competitors, so this is a great way to keep track of any price changes and save as much as possible. Members can also earn extra Krowns by taking a daily look at Kinguin.
Join the Kinguin UP! Affiliate program: If you have a website and want to make extra money, you can join Kinguin UP! and start earning commission for free. When you sign up, you'll be provided affiliate links to special offers, and you can make up to 10% back in commission on all purchases made through the links you place on your site.
Get discounts on cryptocurrencies: Kinguin sells gift cards for Cryptocurrencies, and you will often see promotions for these gift cards on their site. If you're into crypto and want to save money on your currencies, you can get as much as 10% off.
How to use Kinguin coupons
1. Select the Kinguin coupon you want to use and click 'Get Code'.
2. Copy it for later, then head to the Kinguin website.
3. Select the items you want to purchase and add them to your cart.
4. Click on your cart to head to the checkout and look for a box marked “Discount Code”.
5. Enter your Kinguin coupon code into the box and click 'Apply'.
6. You will see the purchase total change to the new price.
7. Proceed with your order and enjoy your discounted games.
How we source coupon codes
Tom’s Hardware has a coupons team dedicated to finding the latest and best codes for each of our pages. Through partnerships with retailers, our affiliate networks, and searching the web, we find the most recent ways to save on online orders, including any exclusive codes our commercial team negotiates. We then upload the latest codes & promotions to our pages, refreshing them twice a week.
How we test coupon codes
Our dedicated coupons team tests each code before they’re uploaded to our pages to ensure they will be accepted at the checkout. Coupons can include the likes of free shipping, student discounts, multibuy offers and more, and you’ll find applicable codes for products & services across all categories. However, we don’t list any one-time use or user-specific codes - this is to make sure each code is available for everyone who visits our site to use
For the sake of clarity, we also include key information about each coupon, such as expiry dates and any terms & conditions, on the page. We update this information whenever we become aware of any changes, with each page updated twice a week. You can read the terms & conditions for an offer by looking for the corresponding text and clicking it to expand the terms section. This text can be found near the ‘Get Code’ button.
What to do if a coupon code doesn’t work
Despite our team regularly refreshing our pages and testing every code before upload, every now and then a coupon may not work as intended. Retailers can change expiry dates or terms & conditions before pages can be updated, offers can expire, or a coupon can no longer be accepted. If you have any issues using one of our codes, our team is on hand to help.
It’s always best to start by double-checking a code’s terms & conditions to make sure your order meets the requirements. Click “View terms and conditions” to expand the code section. Here you’ll find all available information on your chosen offer. Discounts may be product-specific (i.e. 10% off PC cases), have an associated minimum order value (i.e. spend $30 or more), or require verification (i.e. register with a valid student or workplace email address).
If you comply with all listed requirements and your discount is still not being applied, send an email to our team at coupons.tomshardware@futurenet.com and we can help. Let us know which code you are trying to use and which page it’s listed on, and customer support will reply as soon as possible to assist.
How we make money
Tom’s Hardware earns money from coupon pages on a commission basis. For every coupon page on our site, we have negotiated a deal with that retailer. Whenever someone places an order with that brand and applies one of our codes to their cart, we earn a percentage of the final order total back in commission.
The good news? This means that we offer our codes without charging any fees. Redeeming a discount listed on Tom’s Hardware is always free - all you will need to pay is a discounted price for whatever items you want to buy.
If you're looking for more information on Tom's Hardware coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
