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Microsoft Offering Cyberpunk 2077 Refunds, Best Buy Changes Policy (Update)

A screenshot from Cyberpunk 2077
(Image credit: CD Projekt Red)

Microsoft will offer full refunds to those who have purchased Cyberpunk 2077 on the Microsoft Store, the company announced today. While it had been refunding previously, it today made an announcement on Twitter about an expansion of the refund program to cover anyone who bought the game from their digital storefront.

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On Monday, developer CD Projekt Red apologized for not showing the base game on the base PlayStation 4 (PS4) and Xbox One consoles and told unhappy players to ask for refunds from Sony and Microsoft if they weren't willing to wait for upcoming patches. Last night, Sony, which had stayed quiet and wasn't offering refunds to many, took an unprecedented step, offering full refunds to players and removing Cyberpunk 2077 from the PlayStation Store.

Microsoft, though, has said nothing about delisting Cyberpunk 2077 from its own storefront. As of this writing, it's still available.

"While we know the developers at CD Projekt Red have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles," Xbox Support said in a tweet.

CD Projekt Red has a number of planned patches for this game, including one rumored for December 21.

Update: Dec. 18: Best Buy has changed its return policy for the game, it said in a forum post today. It will provide refunds for open copies of the game on disc for Xbox One and PS4, as well as Collector's Editions and the Xbox One Digital edition. In a tweet, CD Projekt Red it will provide refunds to those who can't get them from stores to thsoe who email at helpmerefund@cdprojektred.com until December 21. "We will do this out of our own pocket, if necessary," it wrote.

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The retailer GameStop is reportedly asking players to wait until the next patch on December 21.

Andrew E. Freedman

Andrew E. Freedman is a senior editor at Tom's Hardware focusing on laptops, desktops and gaming as well as keeping up with the latest news. He holds a M.S. in Journalism (Digital Media) from Columbia University. A lover of all things gaming and tech, his previous work has shown up in Kotaku, PCMag, Complex, Tom's Guide and Laptop Mag among others.