FAQs
Does Sonos offer free shipping?
Sonos offers free shipping for orders placed on their webstore. Optional expedited options are available for an extra fee. If you don’t mind waiting a few more days, it can be quite cost-effective to go with the free ground shipping option. Sonos offers shipping Monday to Friday, so please note they do not offer Saturday, Sunday, or holiday deliveries.
What is the Sonos Upgrade Program?
If you have an old Sonos device and you want to upgrade to a newer model, the Sonos Upgrade program lets you trade in your old tech in exchange for a discount on new purchases. You can get as much as 30% off speakers, soundbars & other audio products depending on which old models you hand in. Visit the Sonos website for more details about how this program works and what products are eligible.
Can I buy Sonos refurbished devices?
Yes, Sonos sells a range of refurbished devices, which are open-box or returned items that have been restored to like-new condition. They are tested to ensure they are fully functional, but are sold at up to 30% less than the usual price, making them a great chance to spend less on audio devices.
Can I get a Sonos student discount?
Yes, if you're in full-time education, you can register for a Sonos student discount with a valid UNiDAYS account to get 15% off your orders. You'll need to verify your student status by signing into your UNiDAYS account on the Sonos website for your discount to be applied.
Does Sonos offer a warranty for their products?
According to Sonos, all products sold in its store come with a limited warranty. The duration of the warranty and extent of the coverage varies depending on your location. Reach out to Sonos to clarify the warranty for your purchase if you aren’t sure what it covers.
What is the Sonos returns policy?
Sonos accepts returns for products sold on their web store. Users have a 45-day window to return products. If you aren’t sure whether or not your purchase is eligible for a return, contact Sonos directly to find out if the product is still within the return window. Eligible returns can be sent back to Sonos for free.
How do I contact Sonos customer service?
You can get in touch with the Sonos customer service team by calling (800) 680-2345 Monday to Friday between 6am - 4pm (PST), or by starting a live chat through their Contact Us page. Sonos even include a link to directly email their CEO, Patrick Spence, on this page.
Hints and tips
Look out for Sonos sales: Sonos tends to run sales around key retailing seasons, especially holiday sale periods such as Christmas, Black Friday, Cyber Monday, and Amazon Prime Day. Discounts tend to be highest around these seasons, climbing up to 60% off for selected products, but you can also find smaller or more specific promotions running throughout the year.
Sonos Upgrade Program: Users can get credit toward future purchases with the Sonos Upgrade Program. This promotional program is intended to help users save up to 30% on new soundbars, speakers, and audio equipment to enhance their audio setup.
Buy Sonos certified refurbished: If you don't mind buying a second-hand device that's been restored to like-new condition, you can pick up devices from the Certified Refurbished section at up to 30% off their usual price.
Get a Sonos student discount: If you have a valid UNiDAYS account, you can use it to verify as a student and get 15% off your next Sonos order. Make sure to do this before you go through the checkout.
Save as a frontline worker: It's not just students who can save, either. Frontline workers including first responders & healthcare workers can verify with an ID.me account to be sent a one-off 15% off code to use on their next order.
Sign up for the Sonos newsletter: Enter your email address into the Sonos newsletter sign-up field and you'll be sent information on upcoming sales, deals & discounts, plus the occasional exclusive discount on Sonos speakers and audio devices.
Download the Sonos app: You can download the Sonos app for free on iOS & Android to control your aduio devices from your phone, plus access support articles & step-by-step guides on how to use your products, info on new products and see members discounts, letting you make the most of your purchases and keep up to date with chances to save at no extra cost.
How to use Sonos promo codes
1. Choose one of our Sonos promo codes you'd like to use and click "Get Code" to reveal it.
2. Copy the code for later, then head to the Sonos website to start shopping.
3. Add the items you want to buy to your Sonos cart as you go and proceed to the checkout screen when you're ready to buy.
4. On the right-hand side of the checkout screen is a section titled “Have a promo code?” that can be selected. Click this area and enter your promo code.
5. When you’re ready to apply it to your cart, press the Enter or Return key on your keyboard or click on the arrow. If the coupon is valid, the price of your cart will decrease to reflect your discount.
6. Continue through the rest of the checkout process as usual to place your order.
How we source coupon codes
Tom’s Hardware has a coupons team dedicated to finding the latest and best codes for each of our pages. Through partnerships with retailers, our affiliate networks, and searching the web, we find the most recent ways to save on online orders, including any exclusive codes our commercial team negotiates. We then upload the latest codes & promotions to our pages, refreshing them twice a week.
How we test coupon codes
Our dedicated coupons team tests each code before they’re uploaded to our pages to ensure they will be accepted at the checkout. Coupons can include the likes of free shipping, student discounts, multibuy offers and more, and you’ll find applicable codes for products & services across all categories. However, we don’t list any one-time use or user-specific codes - this is to make sure each code is available for everyone who visits our site to use
For the sake of clarity, we also include key information about each coupon, such as expiry dates and any terms & conditions, on the page. We update this information whenever we become aware of any changes, with each page updated twice a week. You can read the terms & conditions for an offer by looking for the corresponding text and clicking it to expand the terms section. This text can be found near the ‘Get Code’ button.
What to do if a coupon code doesn’t work
Despite our team regularly refreshing our pages and testing every code before upload, every now and then a coupon may not work as intended. Retailers can change expiry dates or terms & conditions before pages can be updated, offers can expire, or a coupon can no longer be accepted. If you have any issues using one of our codes, our team is on hand to help.
It’s always best to start by double-checking a code’s terms & conditions to make sure your order meets the requirements. Click “View terms and conditions” to expand the code section. Here you’ll find all available information on your chosen offer. Discounts may be product-specific (i.e. 10% off PC cases), have an associated minimum order value (i.e. spend $30 or more), or require verification (i.e. register with a valid student or workplace email address).
If you comply with all listed requirements and your discount is still not being applied, send an email to our team at coupons.tomshardware@futurenet.com and we can help. Let us know which code you are trying to use and which page it’s listed on, and customer support will reply as soon as possible to assist.
How we make money
Tom’s Hardware earns money from coupon pages on a commission basis. For every coupon page on our site, we have negotiated a deal with that retailer. Whenever someone places an order with that brand and applies one of our codes to their cart, we earn a percentage of the final order total back in commission.
The good news? This means that we offer our codes without charging any fees. Redeeming a discount listed on Tom’s Hardware is always free - all you will need to pay is a discounted price for whatever items you want to buy.
If you're looking for more information on Tom's Hardware coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
