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HTC Will Replace Your HTC One M9 For Free Within 12 Months Of Purchase With 'Uh Oh' Program

If you haven't decided on an HTC One M9 yet, HTC has yet another reason to buy one: the company is offering customers its "Uh Oh Protection" program, which guarantees a free replacement for the device if anything bad happens to it within the first 12 months.

The Uh Oh program is actually an extension to HTC's previous program called "HTC Advantage," which would fix customers' broken screens. That program must have worked quite well for HTC if the company is now willing to not only double up the time period that HTC phone owners are eligible for the free replacements, but also expand what it covers from replacing just the screen to replacing the whole phone.

The Uh Oh Protection includes one free replacement if the phone received water damage, has a cracked screen, or if you switch carriers. The last one especially could be appealing for people who like carrier freedom. HTC makes the switch seamless by replacing your phone if you're moving from a GSM carrier to a CDMA one, or if you switch to a carrier with incompatible bands.

Customers who didn't take advantage of the program in the first 12 months can still get a $100 credit towards the purchase of a future "HTC One" device.

“With the HTC One M9, we didn't stop with creating an award-winning smartphone and amazing user experiences. We created an innovative new program that ensures the best phone on the market stays that way," said Jason Mackenzie, president of HTC Americas. “We want our customers to have the confidence to use their new HTC One and the peace of mind that HTC has your back if something unfortunate happens to it."

According to a Google Insights survey conducted in March 2015 with people who had damaged their phones, 69 percent of respondents had damage in the past 12 months, 47 percent spent $100 on repairing their phones, and 25 percent of them stuck to using their damaged phones.

If an HTC One M9 owner wants to take advantage of the Uh Oh program, all he has to do is call a toll-free number and talk to a customer representative, who will check the phone's identification number to make sure it's still active. Once the phone has been verified, HTC will ship a free replacement smartphone overnight, along with an envelope for the old unit. The phone owner will have to ship the old unit to HTC within 20 days.

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  • g00fysmiley
    HTC just added to list of manifacturers to replace my note 4 if the note 5 ends up like the Galaxy S6 with no expandle memory (I am ok with nonuser replacable battery but not with no SD slot)
    Reply
  • gggplaya
    15506497 said:
    HTC just added to list of manifacturers to replace my note 4 if the note 5 ends up like the Galaxy S6 with no expandle memory (I am ok with nonuser replacable battery but not with no SD slot)

    I'm the opposite, expandable memory isn't fully necessary as long as it's accesible via USB, and i have about 64gb worth baked in. But the replaceable battery is a deal breaker, mine usually dwindles in capacity after a year, and won't last a full day. Once it doesn't last a full day, then i replace it.
    Reply
  • g-unit1111
    This is definitely a good thing and more manufacturers should follow suit. The question I have though, is has HTC improved the cameras on their phones? The one I have on my current One is beyond horrible.
    Reply
  • uglyduckling81
    I wish they had this for the M8. I dropped it in a spa within months of owning it when on a holiday. I now have a water resistant Z3 Compact but it's no where near as good a phone as the M8. HTC really do make the best phones.
    Reply
  • Sn3akr
    This is a load of **** The rest of the world i gonna be charged for every US customer getting a new device come time to replace it, 'cause a new device just fetch a better resell price..

    "I want that new nodel "UH OH.. Old got wet, better get a replacement to sell"

    Because of this, M9 is of the list for my next device.
    Reply
  • microFarads
    15506497 said:
    HTC just added to list of manifacturers to replace my note 4 if the note 5 ends up like the Galaxy S6 with no expandle memory (I am ok with nonuser replacable battery but not with no SD slot)

    Well... You are in luck! Check the OWNERS MANUAL and you will discover that the Samsung S6 CAN HAVE the battery changed! It takes many screws but it is not that hard as this happens only once every 2 years!

    I'm the opposite, expandable memory isn't fully necessary as long as it's accesible via USB, and i have about 64gb worth baked in. But the replaceable battery is a deal breaker, mine usually dwindles in capacity after a year, and won't last a full day. Once it doesn't last a full day, then i replace it.
    Reply
  • avensis
    HTC UH OH is a very interesting initiative remains whether this option will attract more customers and divert their attention to buy the Samsung Galaxy S6.
    Reply