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Seagate Explains Cloud Storage Service Interruption

By - Source: Tom's Hardware US | B 4 comments

Seagate points to issues partner Nero had with its back-end service provider.

Last week, Seagate emailed users to inform them that its Seagate Dashboard cloud storage service would be going through some updates that would render the upload capability of the service unavailable for "a few days" (over a fortnight). While the updates are processing and testing, scheduled backups have been suspended (or may result in errors) from through to October 18. However, Seagate's email to customers didn't really go into why it suddenly needed to shut down upload capability for more than two weeks. We got in touch with Seagate for some more details.

First of all, Seagate assures us that customers' data is perfectly safe. Though the company did urge people to make a back up of their data, the company describes this measure as merely a precaution.

"There is no risk to our customers' data, in fact, they will still have the ability to download their data during the maintenance period," Seagate told us in an emailed statement. "Seagate recommended that users create a copy of the content stored in the cloud merely as a precautionary measure. Seagate always advocates that users should keep multiple backup copies of  data in separate locations."

So what happened? We were right in assuming this was not a planned update, and that Seagate ran into an issue that necessitated an interruption to service. Specifically, Seagate found out on September 18 that the back-end storage service provider for its software vendor, Nero, was shutting down. Nero needed to find a new back-end service provider and migrate the data. The ongoing suspension of user data upload is a result of that migration to the new provider. Seagate says customers were informed on October 2, immediately after Seagate and Nero were able to finalize a seamless migration solution.

"This was not a planned maintenance. The notification of the need to migrate was on extremely short notice. Seagate acted quickly to protect our customers’ data by extending the deadline with our vendor, Nero, and by identifying the smoothest possible migration path." Seagate said in its email to Tom's Hardware.

Seagate Cloud Storage Service customers can expect normal operation to resume on October 18.

Follow Jane McEntegart @JaneMcEntegart. Follow us @tomshardware, on Facebook and on Google+.

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  • 2 Hide
    rantoc , October 9, 2013 3:29 PM
    Another day, another cloud disaster... yeah place it all in the cloud *cough cough*
  • 0 Hide
    JackFrost860 , October 10, 2013 1:04 AM
    the private cloud is a better way to go. Private meaning that your company hosts its own servers... Like in the 1990's err...
  • 0 Hide
    dgingeri , October 10, 2013 11:03 AM
    The Cloud is a good concept, but not for everything. If I were a medium sized business IT director, I'd use a combination of local, private cloud, and public cloud, depending on purposes. The only thing I'd ever upload to a public cloud would be encrypted backup data, and then only as a secondary backup. I'd never use it for primary storage or capacity. Yeah: "Let's put the fate of our company in the hand of our ISP and some other company!" That's just stupid.
  • 0 Hide
    IndignantSkeptic , October 11, 2013 7:18 AM
    You could just use Google Cloud. Google is indestructible. The supercomputer that triggers the singularity will probably be Google's.