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Xbox One Users Reporting Broken Disc Drives Out of the Box

It seems some Xbox One users are having problems with their new consoles right out of the box. Microsoft’s next generation of Xbox went on sale on Friday and over the weekend reports of faulty disc drives have been hitting the web. Affected users report that the drive makes a horrible grinding noise when trying to read a disc. Numerous users have uploaded videos of the issue to YouTube.

Microsoft hasn’t yet said how many users are seeing this issue right out of the box. Speaking in a statement to GameSpot, Microsoft said that it is a very small number of people. Redmond also said that customers experiencing this problem will get a brand new console. Customers are advised to reach out to Microsoft via phone, support pages, help and diagnostics on the console itself, or Twitter.

"The issue is affecting a very small number of Xbox One customers. We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers."

The Xbox One isn't alone in its at-launch growing pains; defective Sony PS4 units have hit some early adopters as well.

The Xbox One features an octoa-core x86 processor, 8 GB of RAM, 500 GB of storage and a Blu-ray/DVD drive. It also comes with Microsoft's brand new Kinect 2 sensor as well as a redesigned Xbox controller. The console launched in North America, parts of Europe, Australia and Brazil on November 22. It will hit Japan and the rest of Europe in 2014. Check out what we thought of the Xbox One in our review here.

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  • Skylark-Torch
    You know... The first link is someone putting a non-XBONE game into the drive, then dubbing over it a Chewbacca sound..
    Reply
  • COLGeek
    Oops (on the faulty drives)! BTW, what is a "octoa-core x86 processor"?
    Reply
  • chumly
    The failure rate is extremely high. This is a HUUUUUUUGE problem. I cannot believe they didn't test the damn units. M$ stock about to plummet, wait for it.

    http://www.youtube.com/results?search_query=broken+xbox+one&sm=3
    Reply
  • Skylark-Torch
    12027632 said:
    Oops (on the faulty drives)! BTW, what is a "octoa-core x86 processor"?

    Octo means 8, and x86 means that the system is running in a 32-bit computing environment. A 64-bit environment is becoming prevailent in new computers because it can make better use of its hardware.
    Reply
  • warezme
    The first video sounds exactly like Chewbaka? I couldn't hear the last one.
    Reply
  • SteelCity1981
    so we go from the red ring of death in the xbox 360 to the disc read of death in the xbox one. not to mention the disc scratch of death.
    Reply
  • spookyman
    I guess they wanted the customers to Q/A the device first before fixing what was broken. Sounds like the same thing they do with their OS too.
    Reply
  • COLGeek
    I know what an octo-core CPU is, just not an octoa-core CPU. Just an attempt of humor on an obvious typo. Not as funny as I thought.
    Reply
  • Skylark-Torch
    12027809 said:
    I know what an octo-core CPU is, just not an octoa-core CPU. Just an attempt of humor on an obvious typo. Not as funny as I thought.

    Oh, I didn't catch it, my bad.
    Now that I know it's a typo, I can see the humor in it. :p
    Reply
  • Pummel
    If you sell 1 million copies and only 500 are broken, this is a 0.05% fault rate which is more than acceptable.
    Unfortunately those buyers of the 500 broken copies will make noise and the media makes it looks like every second XBox1 or PS4 is broken.
    Reply