UK Nexus 7 Shipments Held Up By Address Confusion
Have you yours yet?
For the last week or so, people around the world have been tearing into their brand new Nexus 7. Pre-orders started shipping out late last week for the U.S., and shipments to Canada, Australia and the United Kingdom followed. However, it seems some customers in the UK may be experiencing delays in getting their shipments because of a mix up with shipping addresses.
ExpertReviews writes that a lot of UK shipments of Nexus 7s failed to arrive because of incomplete addresses provided to the shipping company by Google.
"When our Nexus 7 failed to be delivered the TNT tracking information told us, 'Shipment delivery address unknown, recovery actions underway.' We thought this was strange, because the email notification telling us that the tablet was on its way had the correct address printed in it," ExpertReviews' David Ludlow wrote.
ExpertReviews got in touch with TNT, the company shipping their Nexus 7, regarding the issue and were told that it had gotten "quite a lot" of similar calls. TNT said Google had "provided incomplete addresses" for Nexus 7 deliveries and that it had no idea where to send these packages. The shipping company went on to say that because Google was the one that caused the problem, ExpertReviews should contact the search giant for a solution. They were given an 0800 number that diverted to the US call centre and were on hold for 40 minutes due to a high volume of calls.
When ExpertReviews did manage to get through to someone, the customer service rep said they were unable to change the address and suggested they collect the package in person with government ID and get a refund for the cost of the shipping.
Though ExpertReviews has yet to receive any statement from Google, Pocket-Lint managed to get in touch with the search giant, which promptly blamed TNT. "There was a small issue on the TNT side with labelling but it was quickly rectified and orders continued to be processed," the company is quoted as saying.
Additional reports say that the first address line on every package as replaced with 'Gordon House,' the building where Google Ireland is headquartered in Dublin. This was allegedly the fault of Computer 2000, which the Register reports was handling the passing of items to TNT.
Google's support page now has UK orders shipping on July 20:
"All Nexus 7 8GB orders will ship by July 20 (BST). All Nexus 7 16GB orders placed through June 30 (BST), will ship by July 20 (BST). The remaining Nexus 7 16GB orders will ship next week."
Have you encountered any problems receiving your Nexus 7? Let us know in the comments below.