UK Nexus 7 Shipments Held Up By Address Confusion

For the last week or so, people around the world have been tearing into their brand new Nexus 7. Pre-orders started shipping out late last week for the U.S., and shipments to Canada, Australia and the United Kingdom followed. However, it seems some customers in the UK may be experiencing delays in getting their shipments because of a mix up with shipping addresses.

ExpertReviews writes that a lot of UK shipments of Nexus 7s failed to arrive because of incomplete addresses provided to the shipping company by Google.

"When our Nexus 7 failed to be delivered the TNT tracking information told us, 'Shipment delivery address unknown, recovery actions underway.' We thought this was strange, because the email notification telling us that the tablet was on its way had the correct address printed in it," ExpertReviews' David Ludlow wrote. 

ExpertReviews got in touch with TNT, the company shipping their Nexus 7, regarding the issue and were told that it had gotten "quite a lot" of similar calls. TNT said Google had "provided incomplete addresses" for Nexus 7 deliveries and that it had no idea where to send these packages. The shipping company went on to say that because Google was the one that caused the problem, ExpertReviews should contact the search giant for a solution. They were given an 0800 number that diverted to the US call centre and were on hold for 40 minutes due to a high volume of calls.

When ExpertReviews did manage to get through to someone, the customer service rep said they were unable to change the address and suggested they collect the package in person with government ID and get a refund for the cost of the shipping.

Though ExpertReviews has yet to receive any statement from Google, Pocket-Lint managed to get in touch with the search giant, which promptly blamed TNT. "There was a small issue on the TNT side with labelling but it was quickly rectified and orders continued to be processed," the company is quoted as saying. 

Additional reports say that the first address line on every package as replaced with 'Gordon House,' the building where Google Ireland is headquartered in Dublin. This was allegedly the fault of Computer 2000, which the Register reports was handling the passing of items to TNT.

Google's support page now has UK orders shipping on July 20:

"All Nexus 7 8GB orders will ship by July 20 (BST). All Nexus 7 16GB orders placed through June 30 (BST), will ship by July 20 (BST). The remaining Nexus 7 16GB orders will ship next week."

Have you encountered any problems receiving your Nexus 7? Let us know in the comments below.

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  • house70
    I call BS on this article.
    First, TNT didn't provide any hard numbers behind their claim that "a lot" of customers had a similar problem.
    Secondly, if they claim they received incomplete addresses from Google and had no idea where it should ship, how come they shipped it anyways? Out to nowhere? What kind of shipping company does that?
    Thirdly, when every single address begins with "Gordon House", you need to check the way your database works, because it's a clear case of querying error.
    Also, this would have never made the news if it weren't for ExpertReviews not getting their toy in time. A lot of people get their packages lost in the mail, I had a few instances where I could almost put the blame on the delivery dude pocketing the item, but without evidence I had to get the shipping company swallow the loss and have a new item shipped. Annoying, but hardly newsworthy.
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  • freggo
    There you have it; you just built yourself a high tech device; Millions of transistors, tons of pixels and intricate mechanics.
    And than you can not manage to print a few lines of text correctly onto an address label.

    Murphy never misses a chance to remind us who is in charge :-)
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  • Anonymous
    Got a email from Google of delivery 19th, Checked TNT tracker, indeed it was at my local TNT warehouse stating out for delivery. by 5.30pm nothing , called TNT, they stated Google requested return of package Now my TNT tracker indicates Nexus delivered, But back to Google office in Ireland. Called TNT refereed me to Google 0800 number, have been hanging on the call now since 10.30am, nearly 3 hours and still waiting for google to pick up the phone.

    Not a great for a company that states this on it's website :
    Ten things we know to be true
    #1: Focus on the user and all else will follow.
    Since the beginning, we’ve focused on providing the best user experience possible!

    http://www.google.com/about/

    well this must be one of my worst online shopping delivery experience.


    Amrish
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