Galaxy S4 Storage Controversy Televised, Samsung Reviews

Those who own a Samsung Galaxy S4 are sure to be familiar with the now public problems the company has been facing concerning the phone's internal storage. Users have found that almost half of the advertised internal storage of the 16 GB version is used by the phone's own operating system and installed apps. While Samsung has stated that this is due to the "more powerful features" the phone houses, and that the external storage can be expanded, the issue still remains that only the internal storage can be used for installed applications, of which there are remarkably few.

Samsung Galaxy S4 Storage Space

Of all the people who are upset, Anne Robinson from BBC One's Watchdog took issue with Samsung not doing anything about this flaw and decided to voice her concerns on international television. In doing so, Samsung has subsequently released a statement saying that they "appreciate this issue being raised and will improve [their] communications," adding that they are "reviewing the possibility to secure more memory space through further software optimization." Do you think that phone companies should be reprimanded for advertising misleading information concerning their product's storage space, or are customers at fault for having too high expectations and not doing their research thoroughly enough? Tell us what you think in the comments below.

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  • greghome
    The iPhone 16GB only has 10GB of space for you to install Apps and put in Media files, while it's storage is completely non-expandable.....................
    Now tell me...........why is this not an issue with the iFone, Other Android Phones or even Windows phones?
    19
  • 4745454b
    I know that 16GB isn't going to mean exactly 16GB. I would expect to have most of it however. But "almost half" is NOT acceptable. I could see as long as they covered themselves by saying "16GB internal/8GB usable" it would be on me to make sure I know what I'm getting. But if they say 16GB internal and I have to open it to find out I only have 8GB then there is a problem.
    17
  • WithoutWeakness
    This is a very similar issue to what Microsoft faced with their 32GB Surface RT only giving the user 16GB of usable space after the OS and apps.

    Part of me wants to side with Samsung and agree that users should understand that a portion of the internal memory will be unavailable due to the OS and pre-loaded apps. It would be easy for a Samsung fan to point out the availability of inexpensive 16-64GB MicroSD cards and the ability to cheaply increase the amount of available storage for users who need more.

    But it's hard to look at a situation like this, look at how cheap NAND is for a company like Samsung that manufactures their own memory, and try to understand why they didn't just make 32GB the base model. The extra $5-10 per device that it would cost for Samsung to double the internal memory would avoid a situation like this outright and give them another edge over their competitors on the specs sheet. I love Samsung but this was easily avoidable and should have been anticipated after what Microsoft had to deal with.
    16
  • Other Comments
  • Grandmastersexsay
    If the issue is that someone bought the 16 GB version of the S4 thinking they would have 16 GB of free space, it is not Samsung's fault they are an idiot.

    On the other hand, if the problem is that people, in the United States at least, are limited to the 16 GB version, and have no access to the 32 or 64 GB version, then that is the carrier's fault for not ordering them, not Samsung's.

    Either way, people trying to blame Samsung are just the Samsung haters. For those haters, I would like to point out there are more Samsung manufactured parts in your HTC or iPhone than HTC or Apple manufactured parts.

    Hopefully Samsung decides to do something about this undeserved bad press and brings us 256 GB base models on all future devices.
    -4
  • greghome
    The iPhone 16GB only has 10GB of space for you to install Apps and put in Media files, while it's storage is completely non-expandable.....................
    Now tell me...........why is this not an issue with the iFone, Other Android Phones or even Windows phones?
    19
  • icepick314
    why is it so hard for the phone makers to allow app installation on external storage?
    at the end of the day, 8, 16, and 32GB isn't enough when you don't have 8, 16, and 32GB to begin with and you start installing your collection of apps and media...
    2