Apple has lost a court case relating to an alleged defective Nvidia GPU.
Blogger Seattle Rex did not take no for an answer and instead took Apple to small claims court when the company denied fulfilling its promise to cover the cost of repair of a notebook that was part of a GPU replacement program that covered several defective Nvidia GPUs - in this case, Nvidia's 8600M GT chip.
Apple's reasoning why it would not pay for Seattle Rex' unbootable MacBook Pro was that since it was unbootable, no one would know what the reason for this circumstance really was, even if it was common sense to conclude that the GPU was at fault. The blogger took the disagreement to small claims court where he found a judge siding with him and awarding him about $4,000 to replace the MacBook Pro.
Seattle Rex said that he received "scores of emails" from people who received the same rejection from Apple and simply gave in. Since we know that Nvidia shelled out hundreds of millions of dollars to pay to cover repairs for defective GPUs, could it be that Apple simply pocketed the money and weaseled its way out of actually delivering the service? We don't know, but this one surely sounds fishy.
Seattle Rex says that he is now "exploring the possibilities of bringing a second suit against the company for fraud, misrepresentation, etc."
[Ed. note: a MacBook Pro belonging to one of our staff refused to display video when turned on and was replaced free of charge at an Apple retail store.]
Your brand new iPhone 4 drops calls? You're holding it wrong, here, buy this overpriced rubber band to fix it (they only started offering them for free after this blew up in their face).
Your iPhone literally exploded in your hand (isolated incidents)? You were holding it too tight.
Your Mac got a virus that tricked you into giving away your credit card number? Apple gives its service reps explicit instructions to provide no help whatsoever, not even allowed to tell people where they could get help. Policy only reversed after this, yet again, blew up in their face.
This simply isn't good customer service.
Same goes for high priced cars and most psychologists call it denial, a customer can't accept they paid more and didn't get that extra they expected. Rather than feel like fool they deny that they did a poor purchase and gladly give the car great ratings and defend that brand over and over... because they cant accept the poor choice they made.
Same here. A friend of mine brought an older-gen MBP for repair in Germany and they refused straight out because it's "too outdated". Stupid thing is, instead of showing the middle finger to that company once and for all, he kept buying iCrap. Fanboyism indeed.
LOL
I'm not surprised given the "extra attention" that this site gives to the damn Apple.