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Blogger Wins Against Apple to Cover Nvidia GPU Failures

By - Source: Seattle Rex | B 53 comments

Apple has lost a court case relating to an alleged defective Nvidia GPU.

Blogger Seattle Rex did not take no for an answer and instead took Apple to small claims court when the company denied fulfilling its promise to cover the cost of repair of a notebook that was part of a GPU replacement program that covered several defective Nvidia GPUs - in this case, Nvidia's 8600M GT chip.

Apple's reasoning why it would not pay for Seattle Rex' unbootable MacBook Pro was that since it was unbootable, no one would know what the reason for this circumstance really was, even if it was common sense to conclude that the GPU was at fault. The blogger took the disagreement to small claims court where he found a judge siding with him and awarding him about $4,000 to replace the MacBook Pro.

Seattle Rex said that he received "scores of emails" from people who received the same rejection from Apple and simply gave in. Since we know that Nvidia shelled out hundreds of millions of dollars to pay to cover repairs for defective GPUs, could it be that Apple simply pocketed the money and weaseled its way out of actually delivering the service? We don't know, but this one surely sounds fishy.

Seattle Rex says that he is now "exploring the possibilities of bringing a second suit against the company for fraud, misrepresentation, etc."

[Ed. note: a MacBook Pro belonging to one of our staff refused to display video when turned on and was replaced free of charge at an Apple retail store.]

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Top Comments
  • 35 Hide
    xelliz , April 20, 2012 1:46 PM
    Good for him. It doesn't matter if its Apple, Microsoft or Toys R Us. ANY company that tries to jerk around consumers like that deserves to get slapped like this in court.
  • 29 Hide
    g00fysmiley , April 20, 2012 2:27 PM
    hopefully he used that money to buy a good windows laptop
  • 22 Hide
    eyeklops , April 20, 2012 2:12 PM
    Somebody finally took a bite out of the Apple.
Other Comments
  • 35 Hide
    xelliz , April 20, 2012 1:46 PM
    Good for him. It doesn't matter if its Apple, Microsoft or Toys R Us. ANY company that tries to jerk around consumers like that deserves to get slapped like this in court.
  • 22 Hide
    eyeklops , April 20, 2012 2:12 PM
    Somebody finally took a bite out of the Apple.
  • 13 Hide
    spookyman , April 20, 2012 2:12 PM
    Apple has one of the worse warranty repair systems out there.
  • -8 Hide
    warezme , April 20, 2012 2:15 PM
    brett1042002(╯°O°)╯FUS RO DAH! ==== ☆。・:*>┼○ <-- Apple^ Seattle Rex

    It was more of FAAS RU MAAR..., I don't think they were expecting that.
  • 13 Hide
    Intel_Hydralisk , April 20, 2012 2:25 PM
    Wait, what? Apple was trying to dodge the guy... but since when was it common sense that the GPU is at fault when a computer/laptop doesn't boot? I guess Apple put the onus on the consumer to prove that it was a defective GPU rather than inspect it themselves? And $4000 for a 8600M GT Macbook Pro? Whenever did... oh nvm, it's Apple.
  • 29 Hide
    g00fysmiley , April 20, 2012 2:27 PM
    hopefully he used that money to buy a good windows laptop
  • 15 Hide
    vxd128 , April 20, 2012 2:30 PM
    Normally I'm not one to criticize articles, but I do feel that a lot of the articles on Tomshardware are more pro Apple. The comment that "This one sounds fishy" made me scratch my head. After everything I've read and seen over the past few years regarding Apple and their buisness pratices and lawsuits, this just seems par for the course about their customer service. I remember when the iPhone had the problem with the antenna they blamed the users for "holding it wrong" instead of accepting responsibility for a design flaw.This is just further proof of poor customer service.
  • 2 Hide
    nikorr , April 20, 2012 2:45 PM
    Quote:
    ..... could it be that Apple simply pocketed the money and weaseled its way out of actually delivering the service? We don't know, but this one surely sounds fishy.

    Wouldn't be surprising at all. Lots of companies would do the same.
  • 8 Hide
    rantoc , April 20, 2012 2:52 PM
    First earn more money by selling standard PC components for premium prices and then deny the user the rights to get defective parts replaced. What a wonderful company especially as Nvidia paid for the replacement! What a laughable customer service!
  • 19 Hide
    willard , April 20, 2012 2:52 PM
    It always baffles me as to how Apple gets such high satisfaction in their customer service (maybe because a high percentage of their users are fanboys?). They consistently screw their customers over.

    Your brand new iPhone 4 drops calls? You're holding it wrong, here, buy this overpriced rubber band to fix it (they only started offering them for free after this blew up in their face).

    Your iPhone literally exploded in your hand (isolated incidents)? You were holding it too tight.

    Your Mac got a virus that tricked you into giving away your credit card number? Apple gives its service reps explicit instructions to provide no help whatsoever, not even allowed to tell people where they could get help. Policy only reversed after this, yet again, blew up in their face.

    This simply isn't good customer service.
  • 15 Hide
    rantoc , April 20, 2012 2:57 PM
    willardIt always baffles me as to how Apple gets such high satisfaction in their customer service (maybe because a high percentage of their users are fanboys?).


    Same goes for high priced cars and most psychologists call it denial, a customer can't accept they paid more and didn't get that extra they expected. Rather than feel like fool they deny that they did a poor purchase and gladly give the car great ratings and defend that brand over and over... because they cant accept the poor choice they made.
  • 11 Hide
    amk-aka-Phantom , April 20, 2012 3:04 PM
    willardIt always baffles me as to how Apple gets such high satisfaction in their customer service (maybe because a high percentage of their users are fanboys?). They consistently screw their customers over.


    Same here. A friend of mine brought an older-gen MBP for repair in Germany and they refused straight out because it's "too outdated". Stupid thing is, instead of showing the middle finger to that company once and for all, he kept buying iCrap. Fanboyism indeed.
  • 4 Hide
    mikenygmail , April 20, 2012 3:17 PM
    vxd128Normally I'm not one to criticize articles, but I do feel that a lot of the articles on Tomshardware are more pro Apple. The comment that "This one sounds fishy" made me scratch my head. After everything I've read and seen over the past few years regarding Apple and their buisness pratices and lawsuits, this just seems par for the course about their customer service. I remember when the iPhone had the problem with the antenna they blamed the users for "holding it wrong" instead of accepting responsibility for a design flaw.This is just further proof of poor customer service.


    Excellent points. "This one surely sounds fishy." is fishy itself.

    [Ed. note: a MacBook Pro belonging to one of our staff refused to display video when turned on and was replaced free of charge at an Apple retail store.]

    That's great for the staff member, but unfortunately Apple doesn't seem to care about average consumers.
  • 5 Hide
    mobrocket , April 20, 2012 3:23 PM
    Good for this guy. Its said the corporations have so much power to jerk around the US citizens who built this nation they are reaping all the money from.
  • 0 Hide
    mobrocket , April 20, 2012 3:23 PM
    *sad
  • 13 Hide
    monsta , April 20, 2012 3:37 PM
    Another reason not buy Crapple
  • 16 Hide
    drwho1 , April 20, 2012 3:42 PM
    "[Ed. note: a MacBook Pro belonging to one of our staff refused to display video when turned on and was replaced free of charge at an Apple retail store.]"

    LOL

    I'm not surprised given the "extra attention" that this site gives to the damn Apple.
  • 7 Hide
    molo9000 , April 20, 2012 3:44 PM
    On another note: My old Dell with a GeForce 7 Series mobile GPU also died because the GPU failed and this was a fairly common occurrence on that model from what I've read.

    Did Nvidia have a big problem with unreliable mobile GPUs?
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