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Ubisoft DRM Servers Down; Gamers Can't Play

By - Source: Tom's Hardware US | B 89 comments

Ubisoft's DRM servers unreachable as gamers try to play Assassin's Creed II and Silent Hunter V.

Gamers have been up in arms ever since word got out about Ubisoft's internet-required DRM scheme. It seems that a worst-case scenario has happened, as owners in of Silent Hunter V and Assassin's Creed II were unable to play due to Ubisoft's authentication server being down.

Ubisoft's latest DRM effort will not allow its game to play unless there is a connection between the player and the publisher's servers. If anything should happen at either end, the player – even if in the middle a game – will be ejected to the main menu screen. Over the weekend, Ubisoft's servers went down, which left gamers with relatively new games unable to play.

North American weren't as largely affected by the downtime as Assassin's Creed II doesn't launch here until Tuesday, but those in Australia and Europe held back from their games show a critical weakness in this form of DRM.

An Ubisoft UK community manager commented in the official forum:

I don't have any clear information on what the issue is since I'm not in the office, but clearly the extended downtime and lengthy login issues are unacceptable, particularly as I've been told these servers are constantly monitored.

I'll do what I can to get more information on what the issue is here first thing tomorrow and push for a resolution and assurance this won't happen in the future. I realise that's not ideal but there's only so much I can do on a weekend as I'm not directly involved with the server side of this system.

In another post, the same community manager wrote:

Due to exceptional demand, we are currently experiencing difficulties with the Online Service Platform. This does not affect customers who are currently playing, but customers attempting to start a game may experience difficulty in accessing our servers. We are currently working to resolve this issue and apologize for any inconvenience.

Source: Rock, Paper, Shotgun.

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Top Comments
  • 53 Hide
    gnookergi , March 8, 2010 3:30 PM
    Wonderful example of why you don't buy games with DRM.
  • 53 Hide
    mikeadelic , March 8, 2010 3:35 PM
    All I can picture right now is Nelson from the Simpsons going...

    "HAAAA-HAAAAAAA!"
  • 47 Hide
    tengen , March 8, 2010 3:33 PM
    Ubisoft's is current DRM is currently not winning against pirates.

    Or anyone one for the matter.
Other Comments
  • 53 Hide
    gnookergi , March 8, 2010 3:30 PM
    Wonderful example of why you don't buy games with DRM.
  • 44 Hide
    gnookergi , March 8, 2010 3:30 PM
    This is a wonderful example for why you do not buy games with DRM. Thank you Ubisoft!
  • 47 Hide
    tengen , March 8, 2010 3:33 PM
    Ubisoft's is current DRM is currently not winning against pirates.

    Or anyone one for the matter.
  • 53 Hide
    mikeadelic , March 8, 2010 3:35 PM
    All I can picture right now is Nelson from the Simpsons going...

    "HAAAA-HAAAAAAA!"
  • 38 Hide
    underpatch , March 8, 2010 3:37 PM
    i honestly feel sorry for the poor saps trying to be legal with ubisoft .... but i am sure they have seen the light now
  • 31 Hide
    pipes990 , March 8, 2010 3:38 PM
    That's rediculous, I would be irrate if I was trying to play one of those games. I have Asassins Creed II, I wish I wouldn't have bought it now, and I won't buy ubisoft until they quit with the rediculous DRM.
  • 27 Hide
    formin , March 8, 2010 3:39 PM
    lol i wonder if they are getting Ddos attacked?
  • 31 Hide
    Hellbound , March 8, 2010 3:40 PM
    I wonder if someone will try and sue them for this. I mean really, you cant play a game you just purchased...hmmmmmm
  • 25 Hide
    christop , March 8, 2010 3:41 PM
    Total bs I will just wait till the game is out and hacked pass this stupid drm..
  • 16 Hide
    sliem , March 8, 2010 3:43 PM
    Bam. Lawsuits. DRM goes down. No more. Bye bye.
  • 20 Hide
    martel80 , March 8, 2010 3:44 PM
    Hahahaha, Steam wannabees who apparently don't know sh*t about high availability server systems.
  • 27 Hide
    underpatch , March 8, 2010 3:45 PM
    i honestly think that toms agrees with the users that post here ... even though they will never come out as say this .... why else would they post a game related article like this on a hardware/computer web site .... giveing us all a wonderfully large bulls eye to shoot/vent at ...

    thank you toms ... i agree with your agreement of us .... you guys rule ! :) 
  • 35 Hide
    schwizer , March 8, 2010 3:45 PM
    "I realise that's not ideal but there's only so much I can do on a weekend"

    Maybe there should be a disclaimer on the game box saying something like

    "Caution! Only playable during regular office hours. Because if the server goes down outside those hours, nobody's on it until the next day."

    ><
  • 14 Hide
    Anonymous , March 8, 2010 3:47 PM
    Shocked. SHOCKED, I tell you!
  • 35 Hide
    tipoo , March 8, 2010 3:50 PM
    Ubisoft is pretty much telling us to go out and buy parrots, wooden legs, and eye patches.
  • 4 Hide
    overclockingrocks , March 8, 2010 3:51 PM
    I can see how DRM can be a good thing to be protective of a company's IP however the last couple of years is going TOO FAR! games like bioshock imposing 5 install limits, what happens if you have a series of bad hard drives? After 5 your game would no longer work!. Now we see this kind of BS, not every gamer in every part of the world is going to always have an internet connection (maybe you're on a train or plain and don't own a 3G rocket stick) or you maybe they won't always have a super reliable connection. I think the schemes were it's internet required at install then it goes out verifies you have a legit key and that it's not in use multiple places at the same time and then says ok you're verified have fun is best. That way it wouldn't matter if you didn't have internet you could still play the single player game. FU Ubisoft! whoever thought of this half baked DRM scheme needs to get FIRED and quick
  • 13 Hide
    gayan , March 8, 2010 3:54 PM
    Pirates - 1
    Pirate wannabes - 100
    Ubisoft - 0
  • 6 Hide
    homeyclaus , March 8, 2010 3:54 PM
    "haaaa ha!"
  • 11 Hide
    Anonymous , March 8, 2010 3:55 PM
    tengenUbisoft's is current DRM is currently not winning against pirates.Or anyone one for the matter.

    It's winning against Ubi's crappy servers and PR.
  • 3 Hide
    homeyclaus , March 8, 2010 3:56 PM
    sliemBam. Lawsuits. DRM goes down. No more. Bye bye.


    Given the way laws are written, especially UCITA and the EU equivalent, making license agreements legally enforceable contracts, I very much doubt it. After all, you agreed to their terms, including the one that it'll never be their fault, when you installed that game.
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