Steam, Valve's online gaming storefront, is buckling under the pressure of gamers rushing to reserve the Steam Deck, its upcoming handheld gaming device that will ship in December starting at $399.
Social media is awash with reports of crashes, the site not accepting credit cards, and people being told they're trying too many times and to come back hours later. In some cases, users with decade-plus old Steam accounts are told they're not eligible to reserve a system, even though the requirement was purchasing something before June 2021.
Here's a very small snippet of issues users are seeing:
Help, can’t preorder the Steam Deck!!! @Steam pic.twitter.com/DEtweVQdyLJuly 16, 2021
Steam Deck preorder reservations going pretty much as expected so far. pic.twitter.com/hgUeqA4KnnJuly 16, 2021
Here's a hilarious image I got when I tried to pre-order the @Valve Steam Deck, this Steam account is like 16 years old. pic.twitter.com/jDavu9jzNOJuly 16, 2021
Steam is struggling under Steam Deck reservations pic.twitter.com/7rfwaqU9acJuly 16, 2021
Steam Deck Preorder machine broke. uh oh pic.twitter.com/3F0WSAUd1rJuly 16, 2021
Reservations seemingly came very quickly. Already, all three configurations are showing that new reservations likely won't ship until Q1 2022 for the base and mid-tier versions and Q2 of 2022 for the top-end.
Issues with pre-ordering high-demand products aren't anything new. We saw it for the Xbox Series X, PlayStation 5 and all of the latest graphics cards from Nvidia and AMD. Issues with online pre-ordering is a bit of a ritual by now.
However, there are also success stories. Two Tom's Hardware staffers managed to snag a reservation, and there are slowly more people bragging on Twitter.
Valve's reservations include a $5 fee that goes towards the purchase of the system, so the credit card processing is also getting hammered. But based on the stories coming up, it seems that it may be working to ensure gamers, not scalpers, get systems. Still, there are also a handful of listings on eBay (opens in new tab) with sellers promising to turn their $5 pre-orders into eventual flips.
Updated July 16, 2:40 p.m. ET with news that new orders are likely to be fulfilled in 2022.