Steam, Valve's online gaming storefront, is buckling under the pressure of gamers rushing to reserve the Steam Deck, its upcoming handheld gaming device that will ship in December starting at $399.
Social media is awash with reports of crashes, the site not accepting credit cards, and people being told they're trying too many times and to come back hours later. In some cases, users with decade-plus old Steam accounts are told they're not eligible to reserve a system, even though the requirement was purchasing something before June 2021.
Here's a very small snippet of issues users are seeing:
Help, can’t preorder the Steam Deck!!! @Steam pic.twitter.com/DEtweVQdyLJuly 16, 2021
Steam Deck preorder reservations going pretty much as expected so far. pic.twitter.com/hgUeqA4KnnJuly 16, 2021
Here's a hilarious image I got when I tried to pre-order the @Valve Steam Deck, this Steam account is like 16 years old. pic.twitter.com/jDavu9jzNOJuly 16, 2021
Steam is struggling under Steam Deck reservations pic.twitter.com/7rfwaqU9acJuly 16, 2021
Steam Deck Preorder machine broke. uh oh pic.twitter.com/3F0WSAUd1rJuly 16, 2021
Reservations seemingly came very quickly. Already, all three configurations are showing that new reservations likely won't ship until Q1 2022 for the base and mid-tier versions and Q2 of 2022 for the top-end.
Issues with pre-ordering high-demand products aren't anything new. We saw it for the Xbox Series X, PlayStation 5 and all of the latest graphics cards from Nvidia and AMD. Issues with online pre-ordering is a bit of a ritual by now.
However, there are also success stories. Two Tom's Hardware staffers managed to snag a reservation, and there are slowly more people bragging on Twitter.
Valve's reservations include a $5 fee that goes towards the purchase of the system, so the credit card processing is also getting hammered. But based on the stories coming up, it seems that it may be working to ensure gamers, not scalpers, get systems. Still, there are also a handful of listings on eBay with sellers promising to turn their $5 pre-orders into eventual flips.
Updated July 16, 2:40 p.m. ET with news that new orders are likely to be fulfilled in 2022.
I am in the UK though, so I'd imagine different regions are getting different loads... I hope everyone that wants one gets a chance to reserve one. I for one am very interested in getting my hands on it.
Seriously, it is time White House put a stop to this behavior. There is a law on books here in the US. 50 US Code 4512. https://www.law.cornell.edu/uscode/text/50/4512 It requires the President to instate it for a particular product. Doubt, Biden will.
Plus, Valve has had terrible luck with hardware. For all I know, in a couple years they'll have another fire sale to clear these out for the cost of shipping.
My brother bought an Ouya, that lasted all of 12 minutes...I guess the Nintendo switch is the successor to that and the Nvidia Shield.
That's generally reserved for items that people can't reasonably live without. Food, Water, etc. A luxury good like a portable gaming console doesn't really apply there. XD
True. I, however, could easily make a straight face argument that CPUs and GPUs (required for CPUs without integrated graphics) are essential items, especially with online school and remote working to combat pandemic. My daughters school district was frantically attempting to find computers for those children who lacked them last year. Maryland reported severely diminished test scores amongst low income children without access to computers or high-speed internet. Additionally, broadband access to all is part of the infrastructure plan, being argued as an essential. Obviously, broadband does little good without a computer to connect.
My fear is with the Delta variant, increasing infection and hospitalization rates amongst the unvaccinated, and the lack of a vaccine for children under 12 will cause schools to close again.
My comment was mostly directed to CPU/GPU scalping. Perhaps this was the wrong thread to post it. Apologies for the confusion.
I'd be willing to bet schools will close again, and we'll also see another lockdown. 100% due to the fact that people are adverse to getting vaccinated, but also because people just can't act responsibly in general. Here in California, as soon as they loosened up even the slightest amount, bars were packed wall to wall and restaurants at full capacity even though they weren't supposed to be. Now cases are spiking like crazy, even amongst the vaccinated. They had to reinstate inside mask mandates just the other day at the state capitol because 15 vaccinated lawmakers tested positive for the Delta variant. Off topic rant, sorry. lol
Yeah, internet should be scheduled as a utility in the infrastructure imo. You can't really do a whole lot in the modern world without it. Paying bills or looking for a job are incredibly difficult without it.
@Blacksad999 We all deserver a rant or two after COVID.