MSI is recalling its MAG CoreLiquid 240R / 360R AiO coolers because a "small portion of the liquid coolers produce sediment that can cause a blockage." Of course, an impediment to the flow of liquid through your AiO is highly undesirable and may reduce its effectiveness significantly, even before a blockage is formed. If you own one of the AiO cooler models mentioned, MSI has described the symptoms to look out for and set up a recall page. From there, you input your product serial number to begin the RMA process.
Going by MSI's issue description, it sounds like a batch of MAG CoreLiquid 240R / 360R AiO coolers contain a liquid coolant that can precipitate sediment over time. Consequently, sediment build-up can cause blockages in the system.
MSI says it began receiving complaints about the affected CoreLiquid products an unspecified length of time ahead of the recall. MSI says the sediment-induced blockage issue manifests itself with CPU idle temperatures above 60 degrees Celsius. Accordingly, this is one qualifying statistic for participating in the recall, or you can otherwise claim that you are experiencing "abnormal heat dissipation."
Participating in the recall
If you own one of the products mentioned above and are not certain whether it is working as it should, the first step is to punch your product serial number into the field at the bottom of this page. MSI notes that if the cooler were part of a pre-built PC system, your RMA serial number would be from the desktop PC, not the cooler. This single-line form should quickly alert you to whether your product is among the potentially affected batch.
If you haven't noticed any cooling deficiencies yet, you can spend some time investigating. We suggest you do some processor-intensive work on the PC, check the CPU temperatures, and return to light "idling" to see if temperatures drop below 60 degrees Celsius - MSI's suggested threshold regarding participation in the recall.
Once you join the recall, MSI will guide you through the process, which will "provide you with a suitable swap suggestion." This wording makes it sound like you might not get the same new/refurb model back. As the final step of the recall, MSI will provide a prepaid FedEx shipping label with the replacement you receive. The company asks for all the original components to be bagged up and returned after you install the replacement.
MSI is a relative newcomer to the AiO liquid cooler market, introducing its first CoreLiquid products in May 2020. The first MSI AiO we tested in the labs was the MSI MEG CoreLiquid S360, which garnered an Editor's Choice award with points deducted only due to its expensive launch price ($280). However, it can be had for $50 less than its launch price at the time of writing.
If you are in the market for a CPU cooler, please check our recently updated Best CPU Coolers 2022: AIO and Air Coolers guide.
The first 3 have had cooling issues due to dirty coolant. The Lumens haven't been out very long, but they may exhibit the same symptoms.
This is something Apaltek needs to fix.
You may have a separate problem, as MEG Coreliquid is made by Asetek.
I wouldn't let this sour you on aio's or liquid cooling. Ive been using them for about 20 years and I've never had one fail on me. Be it aio or custom loop.
I happen to have just bought a MSI MAG Coreliquid 320 annnnd I only went with one not made by Asetek whose units which are pretty rocksolid because of availability and fit for Ryzen 7000.
There was recently an Asetek model with potential clogging because a rubber gasket in an wasn't made to spec which isn't really their fault and they sent me what I need to fix it and the fix takes a few min and involves 4 or 6 screws and replacing the gasket and the cold plate then filling it, all of which I got 3 days after filling out the form and will take about 5 min to do.
Thankfully it's never been used and is going into a new system so I don't really need to flush it all out I can just replace the plate, flush it once and it's probably perfect.. the MSI unit was going to be used because it was all I could find without RGB or a display in the pump that also listed am5 socket compatibility but I'm not going to bother risking it even if it's not effected. I'll stick with one by Asetek who handled the ordeal proactively and painlessly. If I wasn't comfortable doing it myself they would do it but it's so simple.
MSI is probably only doing the advanced RMA because of legal reasons involving Apaltek and where they have offices or warehouses that are equipped to handle this kind of thing. Usually hardware vendors who rebadge someone's products don't deal with this stuff directly and I don't think Apaltek has offices in many places at all. I've never even heard of them until recently. Asetek has been making the overwhelming majority of AIO's for many years now.
A rubber gasket not made to spec. You just contact them and in a couple days you will have everything you need to fix it yourself in a few min. 10 tops if you include unmounting it and remounting.
Well I started by quoting the wrong post but glad I did because that's not a gasket if those were DOA... I don't know what MSI may have added to the Asetek cooling they built off but the chances of 2 with a dead pump and the tiny fan?
You sure you're plugged into the right ports or that you're getting proper power delivery? I mean that's genuinely unheard of when talking about Asetek and their wouldn't be any buildup in units that just sat and hadn't been running.
If I were you and you were comfortable with checking the pins with a voltmeter I would do so asap because it could be a bigger issue and aio's died to let you know about it. If you aren't comfortable find someone who is... You don't wanna risk possibly killing something more expensive.
I've tried removing and cleaning everything, but my idle and bios temps are still 70-90+°C. I replaced it with my stock AMD cooler and my temps went back to around 50°C. This made me ascertain there is something wrong with the AIO so I ended up here.
Does MSI still offer RMA for this? I bought this from a shop but their warranty is only 1 year for the product so they suggested reaching out to MSI directly. I tried the link for applying for a swap but also received a notification that I should reach out to the shop I bought this from if outside of US.