Asus announces 'immediate internal review' of 800-series motherboards following string of 9800X3D failures — users report multiple chip failures in recent days

Popular motherboard and PC hardware vendor Asus has confirmed it has launched an internal review and is conducting checks following a spate of hardware failure reports from its users. Last week, PC builders running the best gaming CPU on the market, the AMD Ryzen 7 9800X3D, paired with Asus motherboards, reported that their systems were failing to boot.

"We are aware of recent reports concerning AMD Ryzen™ 7 9800X3D CPUs and ASUS AMD 800-series motherboards, and we have initiated an immediate internal review," the company said in a statement. Asus says its teams "are conducting preventive checks on product compatibility and performance, working closely with AMD to validate reported cases and ensure ongoing stability and quality." The company also says it is looking into providing "timely solutions" to ensure products and services meet expected demands.

In the meantime, anyone running an Asus AMD 800-series motherboard is advised to update to the latest BIOS, either through Asus EZ Flash or BIOS Flashback, "to help ensure system stability." Asus says that any customers affected by the failures should contact Asus directly. The company says "We take this matter seriously and value our customers’ trust, and we remain committed to transparency and to ensuring our products can be used with confidence."

Users of the 9800X3D took to Reddit starting in early January to report their chips were dying. While the 9800X3D has been the victim of multiple reports of failures, these have previously been largely confined to ASRock motherboards. The first such report of an Asus-adjacent death came at the hands of an Asus ROG Crosshair X870E Hero, and other reports soon followed.

A further four users in various subreddits reported similar failures in recent days, with motherboard models listed also including the Asus ROG Strix x870E-E Gaming and the ROG Crosshair X870E. Symptoms include systems failing to boot, with most users reporting Q-Code 00 failures as the problem. It is unclear at this stage what the problem might be, or whether Asus' hardware is to blame.

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