Performance: 4 Stars
Perhaps the faster upload speeds also contributed to a higher performance score, with Verizon earning a series-high 4 (3.94) stars out of five. This is another win for Verizon's Internet services, with many readers praising the company's impressive download and upload speeds.
"The service is fast and very reliable," said a reader who gave Verizon's performance a five-star rating. "The speeds are constantly stable, and the upload speeds aren't a joke. They're equal to the download [speeds]," said another satisfied reader.
Even some readers who rated pricing below three stars found the cost acceptable, given what they got in performance. "Fast [and] reliable speeds at a price I can live with," said one such participant. "[There's] dedicated speed for my line, and no data cap."
In our survey, ISPs with data caps on their home Internet service plans generally score lower on performance. So, it's possible that Verizon's lack of a limit improved its outcome in this metric.
Most survey participants who criticized performance seemed to be Verizon DSL customers, with many complaining of slower-than-advertised speeds, generally unimpressive performance and frequent outages.
"It slows down all the time, sometimes for hours, sometimes for a day," said one such dissatisfied reader. "It has gone out [several times], and on speed tests, I am getting much less than what is being paid for."
However, since Verizon came in at four stars in our review, it's safe to say the majority of our readers are satisfied with the company's performance. This is also the most important factor when choosing an ISP, according to our surveyed Verizon readers, adding more gravity to the four-star rating. With Verizon offering some of the highest bandwidth available and equal upload speeds, the company is our undeniable performance leader.
