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Verizon ISP Review & Reader Survey Results

Performance: 4 Stars

Perhaps the faster upload speeds also contributed to a higher performance score, with Verizon earning a series-high 4 (3.94) stars out of five. This is another win for Verizon's Internet services, with many readers praising the company's impressive download and upload speeds.

"The service is fast and very reliable," said a reader who gave Verizon's performance a five-star rating. "The speeds are constantly stable, and the upload speeds aren't a joke. They're equal to the download [speeds]," said another satisfied reader.

Even some readers who rated pricing below three stars found the cost acceptable, given what they got in performance. "Fast [and] reliable speeds at a price I can live with," said one such participant. "[There's] dedicated speed for my line, and no data cap."

In our survey, ISPs with data caps on their home Internet service plans generally score lower on performance. So, it's possible that Verizon's lack of a limit improved its outcome in this metric.

Most survey participants who criticized performance seemed to be Verizon DSL customers, with many complaining of slower-than-advertised speeds, generally unimpressive performance and frequent outages.

"It slows down all the time, sometimes for hours, sometimes for a day," said one such dissatisfied reader. "It has gone out [several times], and on speed tests, I am getting much less than what is being paid for."

However, since Verizon came in at four stars in our review, it's safe to say the majority of our readers are satisfied with the company's performance. This is also the most important factor when choosing an ISP, according to our surveyed Verizon readers, adding more gravity to the four-star rating. With Verizon offering some of the highest bandwidth available and equal upload speeds, the company is our undeniable performance leader.

Derek Forrest
Derek Forrest is a Contributing Writer for Tom's Hardware US. He writes hardware news and reviews gaming desktops and laptops.
  • The original Derfman
    What? No Google fiber review?
    Reply
  • okcnaline
    How the **** did Verizon get top notch scores?!!! Their phone bootloader unlock policy and dirty CS practices should make them the worst!!!
    Reply
  • c0rr0sive
    Wait, did Toms forget to mention that Verizon was forced to deploy fiber since they refused to repair the aged copper lines that they had neglected for years? This looks more and more like an advertisement campaign.
    Reply
  • burtzum
    I was paying $50 a month for 25/25 FIOS about two years ago. It has gradually raised to $67 now. I saw on their page that even 50/50 should be less, at $55, so I was about to call them and ask for my speed to be raised since I am apparently already paying for it. Then I decided against it, as I noticed an additional $10 a month modem rental fee in the fine print. Tack on that, taxes, and all the other BS add-on fees and I'm sure it would come out to over $70 a month for the 50/50 plan in actuality. And I don't even want 50/50, I'm fine with 25/25. But they don't offer 25/25 anymore, and I'm sure jacking up my price is an attempt to get me to accept the new 50/50 plan with its higher price.

    I also remember when I was still fairly new with them they were constantly trying to get me to sign up for automatic billing. I was reluctant because they had overcharged me at one point. Eventually I ended up with automatic billing anyway, as it was apparently a requirement in order to switch to paperless billing. Things go smoothly for a couple years, then one day I get something in the mail saying I haven't paid for 3 months and owe a bunch of late fees. Their automatic billing system broke down and they expected me to pay late fees over it. Guess it serves me right, not looking out for and paying close attention to my Verizon bill every month, given my past experience. Since then I've been paying manually every month like I wanted to in the first place. So automatic billing wasn't a requirement after all, as they claimed. Or they've changed their policy since then. *shrug* At least they haven't yet tried to charge me for a modem that I returned, claiming to have no record of it, I guess... as Comcast did years ago.

    All cable companies are absolute garbage. Sometimes I wish the government would seize it all and take over, but our government is so incompetent it would probably end up worse.
    Reply
  • razor512
    If you are ever charged a rental fee, then buy your own equipment, it will pay for its self within a year.

    Your location also highly influences your performance. If you have the choice between fios and time Warner, then you get around 5-10 more performance than advertised. if there is no alternative, then you get 5-15% under what you pay for, with additional slowdowns during prime time (with speeds as low ad 2mbit/s on a 100mbit plan).
    When there is a lack of competition, any ISO will take that as an opportunity to screw you over.
    Reply
  • xvegan
    I've been around the USA enough to know that in any market, the lack of competition will raise prices and cause a condescending attitude from the carrier's billing depts and help desks. This applies to all of them. Some are so ridiculous as to charge almost $100 for a help desk inquiry regarding a service outage.

    Competition is the name of the game. When there are alternatives it's amazing how nice they become and will likely lower your monthly bill to keep you as a customer.
    Reply
  • Anders235
    Those prices for Fios look about $20 low, at least for Texas. $65 p/m for 50-50 was all I could get, then 75/75 (not shown in this article), and up.

    Which seems high.

    Quality of the service is excellent 100% throughput up and down is normal and reliability is outstanding.

    Customer Service is extremely poor. It takes hours to get ahold of tech support and the disconnect between Verizon Central and your local Verizon Fios center is near total so its very hard to get them to agree on the phone that there might be a problem in your area. Luckily, problems are very rare...

    The only alternative to the service is Time Warner, which is terrible in every single respect and therefore not an alternative.
    Reply
  • wussupi83
    Really Toms, an Ad between every section of the SAME article. That's an A**hole move, especially when they are sound producing videos. I will note related to the article - I do find Verizons networks pretty reliable for Internet. Although a few years ago I had FIOS 150Mbps service and Youtube was without a doubt throttled, as every other video service was fine except Youtube, it didn't matter if you chose 240p or 1080p, you had to wait for buffering. That was certainly intentional. I read recently that you could update the DNS to a 3rd party and it solved the problem but I no longer have the service to verify.
    Reply
  • dennphill
    Poor review. How do you compare one provider? C'mon now! I was up in Alexandria, VA when they were putting fiber in the neighborhood..but moved away before I could dump Cox Cable and see how FIOS was. (I was told it would be better/cheaper, etc.) So now I'm in Panhandle, FL and (again) with Cox the only show in town (unless I want Dish or DirecTV and phone line Centruy Link). Worthless article, because it will be a while before fiber gets to my neighborhood....and Cox is reliably giving me "Preferred" access (promising up to 50 Mbps d/l (and 6.5 u/l) and Ookla says I get upwards of nearly 60 Mbps and nearly 7 Mbps. Century Link, OOTH, promises me only 6 MBPS d/l (and says that's all I really need)! Sos - though I hate it - I stick with Cox - the devil I already know.
    Reply
  • rayden54
    I do wonder how much these results are skewed by availability.

    For example, back when we had Verizon, speeds were terrible, prices were terrible (the up to 3 Mbps plan cost something like $50 a month), and support was terrible, but since they were the only ISP around, that's what we had. Only reason we're not still with Verizon is that they sold our area to Frontier.

    It's pretty much the same deal with Frontier too except the Up to 3, 5, and 7 Mbps plans are gone and everyone gets the 1 Mbps plan. I don't think they can offer more without redoing the cables--which of course they won't do.
    Reply