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ISP Sends Customer a Spare Router for His Cat to Nap On

By - Source: Reddit | B 57 comments

Now that's customer service!

Chances are, if you've got a cat, you know how weird they can be. You also probably know that they have an obsession with electronics and will sit on keyboards, consoles, and anything else with a power button. There isn't really much you can do to stop them, as cats generally tend to do whatever they like, whenever they like; and sitting on warm, cozy electronics seems to be pretty high on their list of likes. However, one ISP in the UK did manage to come up with a solution for a customer whose cat wouldn't stay off his router.

Reddit user Pope_friction recently revealed that a tongue-in-cheek complaint posted to his ISP's community discussion boards yielded an unexpected response.

"I'm having a problem with my router," the post began. "The problem is the router is apparently very attractive to my cat. She sleeps on top of it for most of the day and frequently knocks the aerial about, taking my wireless network down. She stays in the position shown above for hours, with the top of her head against the top of the router, as if she's interfacing with it somehow.

"I'm sick of my internet going down all the time due to this - is there a fix? I was thinking perhaps Be could send me a decoy router, then I could hide the real one somewhere else. I'm not sure if she could tell the difference."

Pope_friction included the following image with his post:

Not too long after, his ISP, Be Broadband, got in touch with him. The customer service rep said they had seen his post on the forums, confirmed that the issue was a common problem and agreed to help:

"We decided to send you a decoy router as you requested, however we will need some proof that the cat in the picture is a real one. Can you please send us more cute pictures of the aggressor?" they asked.

Be sent him a new router for his cat to sit on and explained that the best way to figure out her 'favorite' would be to plug both in and then attach the DSL cable to the one she doesn't sit on. The ISP added that if he ever decided to discontinue his service with the company, they would need the decoy router back and he'd have to appeal to his new ISP for help on the issue. 


"It is not a problem if the router have cat food properties, as (as we stated in the beginning) this is ongoing issue, so we might be able to re-use the router for the same purpose," Be said.

The best part? The new router was apparently nicer than the old one.

Follow @JaneMcEntegart on Twitter.

*Image credit: Pope_friction

Discuss
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Top Comments
  • 32 Hide
    applegetsmelaid , March 5, 2012 5:06 PM
    This article just made my day ;-)
  • 27 Hide
    COLGeek , March 5, 2012 5:31 PM
    Maybe the attraction is to the CAT5 going into the router............... Terrible, I know, and not very funny at that. Sorry.
  • 24 Hide
    Anonymous , March 5, 2012 5:11 PM
    Mount router on wall. end of (no) story
Other Comments
  • 32 Hide
    applegetsmelaid , March 5, 2012 5:06 PM
    This article just made my day ;-)
  • 24 Hide
    Anonymous , March 5, 2012 5:11 PM
    Mount router on wall. end of (no) story
  • 22 Hide
    scook9 , March 5, 2012 5:14 PM
    If he had just kept his CRT monitor this would have never been a problem.....Cats love CRT monitors haah
  • 4 Hide
    blazorthon , March 5, 2012 5:14 PM
    This just in: Epidemic of cats stealing routers. Be careful, they may be more important than tuna once the cats figure out how to plug in the routers.
  • 9 Hide
    mcd023 , March 5, 2012 5:18 PM
    I wonder if the cat was surfing the web or playing games online using the Network-Brain interface chip built into his skull.
  • 4 Hide
    jonathan1683 , March 5, 2012 5:24 PM
    my cat use to always sleep on my router. Didnt need a spare one though? lol
  • 22 Hide
    CaedenV , March 5, 2012 5:27 PM
    "Dear Logitech,
    I have a 10mo old son who loves typing on your keyboards, could you please...."
  • 27 Hide
    COLGeek , March 5, 2012 5:31 PM
    Maybe the attraction is to the CAT5 going into the router............... Terrible, I know, and not very funny at that. Sorry.
  • -1 Hide
    Murissokah , March 5, 2012 5:33 PM
    mcd023I wonder if the cat was surfing the web or playing games online using the Network-Brain interface chip built into his skull.


    It was probably downloading games from black-catz...
  • 7 Hide
    Anonymous , March 5, 2012 5:34 PM
    caedenv"Dear Logitech,I have a 10mo old son who loves typing on your keyboards, could you please...."
    Dear Logitech, could you please make a wired mouse that doesn't crap out after 6 months of use. You know damn well that the failure point is the wire's connection to the mouse casing, so fix it.
  • -5 Hide
    captaincharisma , March 5, 2012 5:40 PM
    andboomerDear Logitech, could you please make a wired mouse that doesn't crap out after 6 months of use. You know damn well that the failure point is the wire's connection to the mouse casing, so fix it.


    hehe i have had my logiteh wireless mouse for lieel over a year and still works like a champ. someone needs to be easier on there electronics FAIL
  • 10 Hide
    keyanf , March 5, 2012 5:41 PM
    My dog doesn't disturb my network equipment

    *flees*
  • 0 Hide
    lamorpa , March 5, 2012 5:41 PM
    blazorthonYes, but CRTs are unhealthy.

    Unhealthy for what?
  • 4 Hide
    captaincharisma , March 5, 2012 5:45 PM
    Quote:
    Yes, but CRTs are unhealthy.


    yea if you are using a CRT from 1950 it would be :lol: 
  • 21 Hide
    house70 , March 5, 2012 5:50 PM
    Great. This ISP got some great publicity by spending only a few bucks on a router. That's smart and at the same time that's how business should be done. Kudos to them.
  • 18 Hide
    freggo , March 5, 2012 5:54 PM
    My cat, adopted from our street's storm drain, loved to sleep right next to the mouse pad.

    Weirdest thing... when she saw the Windows 98 shut down screen she'd get up and casually walk to the kitchen knowing the work day was over and it was feeding time.
  • 0 Hide
    chronium , March 5, 2012 6:01 PM
    Huh my cat has no interest in electronics she likes beds, couches, blankets, and under the stairs in my house.
  • 7 Hide
    koogco , March 5, 2012 6:01 PM
    andboomerDear Logitech, could you please make a wired mouse that doesn't crap out after 6 months of use. You know damn well that the failure point is the wire's connection to the mouse casing, so fix it.

    If you have a soldering iron handy, you can take off the pads to access screws and then get in there, shorten the wire a bit and reattach things. My G5 is now running great again! I gotta say it did last around 5 years in the first place though.

    Smart company to get cheap advertisement trough a story like this and a laugh around the office at the same time. I don't mind though, brought a smile to my face aswell.
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