St. Louis (MO) - Charter Communications has blamed a "software error" on completely deleting the contents of 14,000 of its customer e-mail accounts.
During routine maintenance, Charter "erroneously deleted active accounts along with the others," according to spokesperson Anita Lamont.
The company said there is no way to restore the lost e-mails. "We really are sincerely sorry for having had this happen and do apologize to all those folks who were affected by the error," said Lamont.
