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Microsoft Investigating Windows Phone 8 Issues

By - Source: ZDNet | B 26 comments

Users experiencing unprompted reboot and email synchronization issues.

Microsoft has confirmed it is investigating reports pertaining to several issues plaguing some Windows Phone 8 devices.

Owners of such devices have been complaining of reboots and email sync issues without being prompted. HTC and Nokia users appears to be the main victims. "We are currently investigating reports of these incidents," said Microsoft in a statement.

Users are pointing towards the Skype for Windows Phone 8 preview app as being the source of the issues in question. It's said that uninstalling the application resolves the problems.

That said, other users have reported that they've been experiencing problems before the release of the Skype preview, which launched last week. Microsoft-owned Skype responded to the reports by referring queries to the Windows Phone 8 team.

Nokia Lumia 920 owners in particular have complained about battery life issues and handsets becoming bricked upon attempting a factory reset.

 

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  • 9 Hide
    SteelCity1981 , November 20, 2012 6:03 PM
    Lokking like Windows 8 in generel is shaping up to be a real winner...
  • 4 Hide
    robochump , November 20, 2012 6:05 PM
    Ouch, hopefully MS can resolve this bug. Wonder what the percentage of users affected is? Prolly small number but bad press is bad press.
  • 0 Hide
    lilsanta , November 20, 2012 6:09 PM
    I'm proud of my nokia 822. no issues :) 
  • 5 Hide
    goldeknob , November 20, 2012 6:44 PM
    I'm going on 2 days without charging my nokia 920. I think the battery life is great compared to the 900.
  • 5 Hide
    cookoy , November 20, 2012 6:45 PM
    Quote:
    HTC and Nokia users appears to be the main victims.

    And who are the other victims as Samsung is still out of the picture?
  • 1 Hide
    ricardok , November 20, 2012 6:49 PM
    I'm sure that's a Skype issue if you start comparing it with the poor port we have on Android. Can't even stay on a video call for more than 40 seconds and it drops (same on 'audio only'). Also after a while connected it will crash on it's own without warning. Never had a reboot because of Skype tho.
  • 4 Hide
    cscott_it , November 20, 2012 6:50 PM
    robochumpOuch, hopefully MS can resolve this bug. Wonder what the percentage of users affected is? Prolly small number but bad press is bad press.


    Well, they are going through major release growing pains. Every major player has gone through it - this includes Android, iOS, the old windows mobile, Blackberry, etc.

    You are right though, bad press is bad press.
  • 0 Hide
    mariusmotea , November 20, 2012 6:57 PM
    This is happens when you rush to launch products prior to holidays.
  • 1 Hide
    CaedenV , November 20, 2012 7:36 PM
    "HTC and Nokia users seem to be the main victims"

    ... Really? Among all of the other WP8 devices available on the market those are the ONLY TWO affected?!?!?!

    Toms... As a whole, the site is going back to the dark days of 2010-11 where you guys are just drooping the ball on content and spell/grammar check
  • 3 Hide
    CaedenV , November 20, 2012 7:40 PM
    This is one of the main reasons why I have not jumped on board with WP8 yet.
    1) Let other people find the bugs and fixes before you jump in (especially as this would be my first smartphone device)
    2) no flagships available for T-Mo yet
    3) the price and feature set of the SGS3 looks more and more fantastic the longer I look at phones... and with the SGS4 coming 'soon' I am starting to wonder if I should not just bide my time on my purchase. Granted from a usability perspective I would much rather have WP8 than Android.
  • -7 Hide
    kdw75 , November 20, 2012 7:50 PM
    Wow! Another buggy product from Microsoft. Is anyone actually surprised? When your company tries to crush competition rather than improve and innovate I guess you can't expect to get anything better than this.
  • 6 Hide
    johnsonma , November 20, 2012 7:59 PM
    My HTC windows 8X phone is freaking awesome. The more choice the consumer gets the better. Windows 8 is a great mobile platform to compete with android and iOS.
  • 4 Hide
    kentlowt , November 20, 2012 8:16 PM
    CaedenV"HTC and Nokia users seem to be the main victims"... Really? Among all of the other WP8 devices available on the market those are the ONLY TWO affected?!?!?!Toms... As a whole, the site is going back to the dark days of 2010-11 where you guys are just drooping the ball on content and spell/grammar check

    How do you droop the ball? LOL Sorry. Someone had to point it out in light of your accusation.
  • 8 Hide
    wht1986 , November 20, 2012 8:29 PM
    my lumia 920 is running great, good battery life, and no glitches
  • -3 Hide
    Anonymous , November 20, 2012 8:46 PM
    Staying as far from it as possible. Win 7 is staying on my PC for the foreseeable future.
  • -1 Hide
    sna , November 20, 2012 9:09 PM
    win8 phones are expensive...

    they offer you dual core cpu , adreno 225 GPU , 1G of Ram only , and price it at 600-700$

    while such specs are in the 300$ range of ANY Phone today.

    the Iphone gives you Superior Graphics 4x the speed of adreno 225 ..

    the Android gives you more Ram (2g) , 4 cores , and better GPU (adreno 325 or Mali T601) ..

    so I dont know what MS is expecting?

    untill some one makes a comparable in specs Win8 phone , I am not buying at all.

    I hope they do.
  • 5 Hide
    Kami3k , November 20, 2012 9:20 PM
    soldier2013Staying as far from it as possible. Win 7 is staying on my PC for the foreseeable future.


    I didn't know Windows Phone 8 was for desktop computers....
  • 4 Hide
    tomfreak , November 20, 2012 10:34 PM
    Windows 8 phone > Iphone crap
    Look at Lumia 920 drop test and scratch test lol. Anyone wanna try this on their Iphone and prove this guy wrong?

    http://www.youtube.com/watch?v=jH4xYN9I5Kw
    http://www.youtube.com/watch?v=yDEahsoa_N4
  • 3 Hide
    Anonymous , November 20, 2012 11:16 PM
    Damn! M$ has been so focused on shoving a tablet/phone UI down the throats of desktop users, that do not want or need it, that they are having problems getting it to function properly on the phones it was originally supposed to be designed for! The Metro/Modern fiasco just keeps getting more bizarre!
  • 0 Hide
    kellybean , November 21, 2012 12:17 AM
    Crappy phone OS and Crappy new PC OS, way to go MS.
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