Verizon Wireless Outruns Rivals in Network Quality Study

The carrier came in first in first in five out of six evaluated U.S. regions. It had to concede victory to U.S. Cellular, but still scored a "better than average" rating. AT&T was rated average in four regions, but below average in the West and Southeast. Both T-Mobile and Sprint received five "below average" and one "average" rating. According to JD Power, Sprint's service is average in the West, while T-Mobile received its best result in the Northeast.

Parsons added that better network performance "may translate into incremental revenue by not only increasing monthly spending, but also lowering churn rates." He noted that the average 4G LTE bill is $131 versus the average non-LTE smartphone bill of $125. The likelihood of switching among 4G LTE customers is significantly lower than among smartphone customers using other network technology - 11 percent versus 15 percent.

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Wolfgang Gruener
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Wolfgang Gruener is an experienced professional in digital strategy and content, specializing in web strategy, content architecture, user experience, and applying AI in content operations within the insurtech industry. His previous roles include Director, Digital Strategy and Content Experience at American Eagle, Managing Editor at TG Daily, and contributing to publications like Tom's Guide and Tom's Hardware.

  • edogawa
    Nice. I like Verizon a lot, although they charge way more than they should for their wireless phone service.


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  • eddieroolz
    What's interesting is Sprint is at the bottom. I figured AT&T would be there with significantly longer bars.
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  • JOSHSKORN
    Now lets see a comparison in customer service...
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  • paladiin
    Surprisingly I can say I have been trouble free with Verizon. After Sprint bent me over after getting back from a deployment I needed to regain some trust in a cell company and Verizon has done a decent job. Now if they would just lower prices some...
    Reply
  • raybr
    Well if you would like to see..... http://www.jdpower.com/content/study/fEb5FDS/2012-u-s-wireless-customer-care-full-service--non-contract-performance-study-volume-2-results.htm ..... Verizon took that as well.....
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  • raybr
    Well you wanted to see here so here is the customer service one as well....

    I keep up with a lot of JD Power awards stuff from a lot of different areas and Verizon being at the top of their lists is not a uncommon thing.
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  • raybr
    uggghh I posted one and did not show so i tried to repost and now both are there...lol
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  • mrmoo500
    JOSHSKORNNow lets see a comparison in customer service...Verizon would still win because they honestly have some of the best customer service I've ever used. It's hard fo find another company that gets you to a real person and solves your issue as fast as verizon. Also as a verizon smartphone owner for 3 years I have never found a place where I don't have service and other carriers do, and that is what really matters to me.
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  • LordConrad
    I like Verizon because I still have their truly unlimited data plan, a rooted android phone, and the WiFi Tether app. Good times.
    Reply
  • halcyon
    ...and in other news.... The sun rises in the east.
    Reply