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Win 7 Deletes System Restore Points at Reboot

by - source: Tom's Hardware US

Users have noticed that Windows 7 will delete system restore points after installing applications/drivers and then rebooting.

Slashdot points the way to an annoying bug in Windows 7 that apparently will delete restore points--without prior warning--when the system reboots. The Slashdot post echos what many consumers are reporting on an answers.microsoft.com forum thread found here. Microsoft has addressed the issue with a manual workaround, however there's no official patch, and many users are reporting that the simply fix doesn't work.

In a nutshell, affected users install an application or driver that (seemingly) requires the need to reboot. During the process, the system hangs at the "Starting Windows" screen, and the hard drive remains active. It's believed at this point that the OS is deleting the current system restore points.

"Unfortunately I only found this out when Windows barfed at a USB dongle and I wanted to restore the system to an earlier state," an anonymous writer states. "This is an extraordinarily bad bug, which I suspect most Windows 7 users won't realize is affecting them until it's too late." Many who are complaining about the system restore bug have discovered the issue on clean re-installs of the OS.

One user claims to have fixed the problem using Vssadmin in the command prompt and changing the allocation size on the target hard drive. Microsoft support takes a longer route using a 2-method process, requiring Win7 users to check for the COM+ Event System and to locate DGIVecp.

If you've recently experienced this problem, head to this forum post for both the user and Microsoft fixes.

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Parsian 05/03/2010 8:44 PM
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good to know

Zinosys 05/03/2010 8:45 PM
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Huh. This really stinks.

If it flushed all restore points except for the last one, that would be understandable, but this is silly.

Meanwhile at Redmond... :\

leo2kp 05/03/2010 8:46 PM
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I shut off System Restore and just back up regularily for the performance boost ^.^

Nightsilver 05/03/2010 8:56 PM
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Can't remember the last time I used system restore.

xtc28 05/03/2010 9:01 PM
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Dirtman73 05/03/2010 9:03 PM
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Anonymous 05/03/2010 9:04 PM
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I always turn off the Virus replication system, er... I mean System Restore...

nforce4max 05/03/2010 9:09 PM
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I wish that vista would do this. Every time when I have to clean up restore points I end up freeing 60-100gb!

hellwig 05/03/2010 9:12 PM
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Deleting system restore points? I'm willing to bet this is a result of people f-ing with system settings to reduce the space taken up by those restore points in the first place. Didn't Vista, by default, consume massive amounts of diskspace for restores points, and didn't Tom's post an article about working around that and all the other Vista stupidity they fixed in Win 7?

Not saying this isn't a problem, I'm just hoping its not a generic bug that affects everybody. And yes, I read that it supposedly happens on clean-installs, but I don't trust what anyone says. "Why yes, this is a clean install from the bootstrapped CD I created with a bunch of OS tweaks."

Platypus 05/03/2010 9:21 PM
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agawtrip 05/03/2010 9:41 PM
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acronis trueimage

warezme 05/03/2010 9:41 PM
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I don't use restore points, its just a hiding ground for bugs. I still like using ghost to make backup images.

Abrahm 05/03/2010 9:45 PM
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I suppose it's better to delete the System restore points than it is to delete the Systems data eh?

schizofrog 05/03/2010 9:46 PM
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For years, every time I tried to use a restore point the system would try to go back but would always report a 'Failure to restore to previous settings'. Now I have 3 physical HDD's in use. One for System, one for my files and applications installs, and a final drive for my downloads.
If my systems gets buggy I just copy my current browser settings along with Outlook and reinstall. OK, it takes 6-8 hours to get it all back and updated but there is something very calming about a clean install.

kelemvor4 05/03/2010 9:47 PM
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This is a bummer. System restore is one of the better windows vista/7 features. This bug is definitely did not affect me when I was on vista; it's a new w7 bug.

gogogadgetliver 05/03/2010 9:51 PM
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zoemayne 05/03/2010 9:54 PM
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system restore is kind of useless/pointless because virus is the usual cause of system meltdowns.....

gogogadgetliver 05/03/2010 9:59 PM
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system restore is unbelievably useful. Even in a full non-boot situation you can just go to system volume information and grab an intact copy of your registry. I've had it save my butt about half a dozen times since the XP days and never once was the problem virus related.

igot1forya 05/03/2010 10:06 PM
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I learned this issue out the other day when I updated my wife's computer... the driver I installed produced a blue screen and then when I attempted to restore all my restore points were gone! :(

jerreece 05/03/2010 10:13 PM
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This is why the C: drive stores Windows 7 and my games, while another hard drive stores family photos, music, and other files I don't want to lose.

gogogadgetliver 05/03/2010 10:32 PM
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Simonetti :
You mean that people who wrote the OS that needs a patch every Tuesday?Or the OS that isn't stable until SP2 at least?

I believe you'll find Windows 7 sp0 is stable.

[citation]Or maybe you mean the people who wrote the OS that could be easily affected by virii like Conficker?[/citation]
Sorry but if you used that "patch tuesday" you were just griping about then you wouldn't be vulnerable.

[citation]A clean install of Windows is an OS waiting, asking to be tweaked and YES, IMPROVED![/citation]
..and yet you think that removing a feature that costs essentially nothing in terms of performance but drastically reduces supportability would be an improvement?

Sorry but the Windows developers really do know more than you. Really.

ncr7002 05/03/2010 10:41 PM
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I disable system restore as soon as I complete any fresh installation. I hate it. In the unlikely event of the OS getting screwed I'll just do a fresh install. No point in dragging a wounded horse, you have to shoot it, this is the same.

joebob2000 05/03/2010 10:43 PM
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If the system reboots properly and the restore point is shredded... what makes you think that the restore point is worth keeping!!! The point is to be able to undo the last change you made to get the system running again. Guess what, if you reboot normally the system is running fine and keeping the restore point is therefore useless! If your system crashes after rebooting and deleting the restore point, you f*ed up something ELSE and the restore point isn't what you need to use to fix it. Try safe mode for crying out loud.

sliem 05/03/2010 10:43 PM
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"many users are reporting that the simply fix doesn't work."
to
"many users are reporting that the simple fix doesn't work."

Platypus 05/03/2010 10:48 PM
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gogogadgetliver :
Why do people always think they can "tweak" their OS better than the people that actually wrote it? Sorry but the Windows developers really do know more than you. Really.


I thought this was obvious, but operating systems are designed for many different types of users, all of whom have different levels of experience with computers. Just because the system came pre-installed with a particular piece of software or has a certain feature "on" by default doesn't mean it's useful to all users.

At the same time, people who change their home page to something they regularly visit, or turn-off automatic backups, or increase the size of the fonts/icons, or change it so there is no need to double-click... they're not claiming to know more about software than the programmers; they just know what they want.

gogogadgetliver 05/03/2010 10:54 PM
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gnesterenko 05/03/2010 10:57 PM
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leo2kp :
I shut off System Restore and just back up regularily for the performance boost ^.^



Likewise. Scunia's bootable backup option always superior as it A) creates full disk image, boot partition included B) operated from outside the booted OS environment, so you aren't backing up bits that are loaded into memory/being altered and C) can create a dedicated back-up partition that is not accessible by other OSes, so they can never mess with your backups, esp if they are sitting on a second drive.

All that aside though, considering the level of knowlege of computer uses these days (low to none), this is bad since folk won't know aforementioned best practices. On the other hand, if they don't know how to properly make back-ups, they probably don't know how to do restores either (since A comes before B).

"The views expressed here are mine and do not reflect the official opinion of my employer or the organization through which the Internet was accessed."

cscott_it 05/03/2010 11:02 PM
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This is why you use a 3rd party backup tool. I see this affecting the average joe user, but if you are a power user then you should be using something different.

Me? Commvault and Acronis Home are good solutions (for their respective markets). I mean, who doesn't want to be able to create a clone of their PC that is hardware independant?

ubergeek 05/03/2010 11:04 PM
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No problem. I do full backups and shut off system-restore anyway. :o)

freename 05/03/2010 11:17 PM
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I don't know how much of a story there is here..
One forum post with, what, maybe 10 posts in it?

phantomtrooper 05/03/2010 11:40 PM
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The good news is because it is Microsoft this will be fixed very quickly. And I mean VERY quickly. If it were Apple you would probably wait a good 2 weeks or more.


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