Verizon ISP Review & Reader Survey Results

We asked readers to rate their Internet service provider based on price, performance, reliability and support. Here are the results for the only ISP in our series with mainstream availability of fiber-optic networks for high-speed Internet: Verizon.

Introduction


Last year, we asked Tom's Hardware readers to rate their Internet service providers (ISP). After receiving feedback from more than 3,100 audience members from across the United States, we chose the four most-voted companies for the Tom's Hardware ISP Review Survey.

Participants were asked to rate their ISP's price, performance, reliability and support on a scale of one to five stars, with one being the lowest possible score and five being the highest. We also averaged each category's total score and rounded each result to the nearest one-quarter star. Then, we provided the mathematical average of each score, allowing us to compare the companies later on.

Verizon is the only company in our series offering mainstream availability of fiber-optic Internet services (in addition to DSL options). After reviewing the ratings from 234 customers of Verizon's Internet services, it's time to determine how it stacks up in Tom's Hardware's ISP Review.

History

In 1984, there was a break-up of the massive Bell Operating Co. that previously monopolized the communications industry. Seven "Baby Bell" companies were created, five of which were eventually reacquired by AT&T. The only two remaining Baby Bells were Bell Atlantic and NYNEX.

In 1995, Bell Atlantic formed a joint partnership with NYNEX, and by 1997, the two companies merged in a $24 billion deal to become the second-largest telephone company in the U.S, serving more than 35 million customers from Maine to Virginia. This company was venturing into the expanding wireless communications segment, and was poised to obtain a healthy market share in the Northeastern regions.

In 2000, Bell Atlantic NYNEX merged with GTE Corp. and changed its name to Verizon Communications Inc. The $52 billion merger took almost two years to complete, with 27 state regulatory commissions, the U.S. Department of Justice, the Federal Communications Commission and various international agencies evaluating and providing clearance for the deal.

Up until that point, the company was mostly focused on wireless communications, launching its 3G network in 2002. It wasn't until 2005 that Verizon launched its FiOS all-fiber broadband Internet and TV service. FiOS is a fiber-to-the-premises (FTTP) telecommunications service, first introduced in Keller, Texas and Herndon, Virginia in late 2005. Coverage later expanded to Massachusetts, New Hampshire, Rhode Island, New York, New Jersey, Indiana, Pennsylvania, Delaware, Maryland, the District of Columbia, Virginia, Florida, California, Oregon and Washington; even today, the coverage area continues to grow.

Verizon spent the remainder of the decade acquiring communications companies to expand its customer base. These purchases included companies like MCI in 2006, CyberTrust in 2007 and Rural Cellular in 2008.

In 2010, Verizon deployed its 4G LTE network, starting in 39 major markets and covering more than 110 million people on the first day. This expansion tightened the company's grip on the wireless communications industry.

After Superstorm Sandy, which affected many parts of the Atlantic Coast, Verizon rewired the entire networking grid of Lower Manhattan with 100 percent fiber-optic lines, expanding its FiOS home Internet service to the largest city in the country.

The past two years were impressive for Verizon. The company bought out Vodafone's 45 percent stake in 2014 for an astounding $130 billion. As a wholly owned entity, Verizon was able to take advantage of the changing market dynamics and, in May 2015, announced the acquisition of AOL, one of the early pioneers of the Internet service industry.

As of Q3 2015, Verizon reported 6.9 million home Internet service customers, more than two-thirds of whom are subscribing to FiOS Quantum Internet (fiber-optic) plans. With strong growth projected for its FiOS offerings, Verizon continues to expand its reach and appeal with incredibly fast fiber-optic Internet access.

Technology

Verizon's home Internet services are based on two different technologies: DSL and fiber-optics. These services are available in many of the same regions, with the exception being Rhode Island, which does not appear to offer fiber-optic Internet plans.

Fiber-optic connections transport data at extremely high speeds with low latency using light, providing industry-leading download and upload speeds. This is an incredible advantage over cable- and DSL-based Internet services; upload speeds for those older technologies peak at a fraction of advertised download speeds for fiber-optics networks.

Verizon high-speed (DSL) Internet service is available to an estimated 62 million homes, and FiOS fiber-optic services are available to an estimated 41 million people. Here's a table of Verizon's Internet service plans, speeds, prices and primary service regions:

Speeds (In Mb/s)Prices (Per Month, Non Promotional)Primary Service RegionsTechnology
1, 3, 7, 15,$15, $30, $30, $30CA, CT, DE, DC, FL, IN, MA, MD, NJ, NY, NC, PA, RI, TX, VADSL
50, 100, 150, 300, 500$55, $65, $75, $175, $275CA, CT, DE, DC, FL, IN, MA, MD, NJ, NY, PA, RI, TX, VAFiber-Optic Internet

Although DSL pricing falls in the middle of the road, Verizon no longer sells individual DSL service packages; they can only be purchased along with a landline phone service. In addition, the company no longer sells fixed-speed DSL plans above 1 Mb/s. The $30-per-month plans (up to 3, 7 and 15 Mb/s) are not guaranteed to be available, and your top speed depends on the strength and condition of the local network. Performance and top speeds naturally vary by region, and it's more or less the luck of the draw for DSL connections from Verizon.

Pricing: 2 ¾ Stars

Verizon Internet customers who participated in our survey rated the company's pricing at an above-average 2 3/4 (2.66) stars out of five. Although a less-than three-star rating doesn't seem very high, it is the highest score in our ISP round-up (though not by much), which may be affected by the company's higher scores in other categories. After all, we have seen a trend of low scores attributed to non-pricing factors in our series.

"[The] price is just a little more than I think it should be," said one reader who rated pricing at just two stars, more or less supporting the theory that some customers won't be satisfied, no matter what they're paying.

Once again, I had to input a serviceable address to gain access to Verizon's coveted pricing information. Luckily, I'm in the process of moving, and my destination has every FiOS fiber-optic Internet service available. DSL rates were harder to find, as customers are required to have an existing phone plan in order to receive service. But after much digging, I found the information I was after.

Verizon Internet PlanDownload SpeedPromotional Rate TermMinimum Contract TermStand-Alone PricePrice to Performance
High Speed Internet (DSL)Up to 1 Mb/s12 Months12 Months$20/month$20 per Mb/s
High Speed Internet Enhanced (DSL)Up to 3 Mb/s, Up to 7 Mb/s, Up to 15 Mb/sN/AN/A$30/month$10 per Mb/s, $4.28 per Mb/s, $2 per Mb/s
FiOS Quantum Internet  50/50 (Fiber)Up to 50 Mb/s12 Months24 Months$45/month ($55/month for year 2)$0.90 per Mb/s ($1.10 per Mb/sfor year 2)
FiOS Quantum Internet  100/100 (Fiber)Up to 100 Mb/s12 Months24 Months$55/month ($65/month for year 2)$0.55 per Mb/s ($0.65 per Mb/sfor year 2)
FiOS Quantum Internet  150/150
(Fiber)
Up to 150 Mb/s12 Months24 Months$65/month ($75/month for year 2)$0.43 per Mb/s ($0.50 per Mb/s for year 2)
FiOS Quantum Internet 300/300 (Fiber)Up to 300 Mb/s12 Months24 Months$165/month ($175/month for year 2)$0.55 per Mb/s ($0.58 per Mb/s for year 2)
 FiOS Quantum Internet 500/500 (Fiber)Up to 500 Mb/s12 Months24 Months$265/month ($275/month for year 2)$0.52 per Mb/s ($0.55 per Mb/s for year 2)

Verizon's price-to-performance ratio for DSL service is almost offensive. For 1 Mb/s, you pay $20 per Mb/s. In addition, the 1 Mb/s tier is subject to a $40 equipment rental and a $20 one-time installation fee. As if that wasn't bad enough, it has a 500MB (that's right, megabyte) monthly data cap. The company's "enhanced" DSL plans don't suffer the same hefty charges and limitations. This seems to be the single worst Internet service plan in our survey so far.

The "enhanced" Internet plan prices are a little better, with the best DSL service offering as low as $2 per Mb/s. But that's only if you can get up to 15 Mb/s, since the "enhanced" speeds vary by region and network strength. Still, the price-per-Mb/s is lower than AT&T in the 3-18 Mb/s plan range.

Some Verizon DSL subscribers were pleased with pricing. "[It's an] inexpensive DSL service, and luckily, I am one block away from the Verizon switch," said one respondent who rated pricing at four stars. Other readers weren't as satisfied. "There's not enough bandwidth, and it's expensive for what I do get," said one DSL customer who gave Verizon one star in the pricing category.

FiOS Quantum Internet plans (fiber-optic) benefit from a much more reasonable price-to-speed ratio, even when the second-year rates apply. These are not the best statistics in our series, but perhaps because of increased value placed on equally fast upload speeds, our readers rated Verizon's pricing above its competition.

"FiOS matching upload and download speeds makes it much nicer when using cloud storage, syncing and uploading," said one reader who rated Verizon's pricing at three stars. "Cable cannot match the upload speeds, the low latency or the consistency," said another reader, who awarded the company's prices four stars.

However, some FiOS fiber-optic Internet users who were generally content in other categories still seemed to be critical of pricing. "[The] service is above average compared to the alternatives in my area, but pricing is still on the extreme end," said one participant, who rated every category above four stars, except pricing, which received just two stars. "Very reliable and fast," said another, before adding "if only they could work on their pricing."

If you don't want to commit to a contract, you can purchase FiOS Internet services without one at the second-year price rates. But why would anyone do that if they intend on having the service for more than one year? Choosing to forgo the contract costs you $120 more after two years. So unless you're signing a one-year lease and plan on moving, the contract is worth the savings.

Once again, availability seemed to contribute heavily to negative pricing scores, with many surveyed readers pointing out that Verizon is the only high-speed Internet provider in their region; many respondents expressed a general disappointment with the lack of options.

"[There is] only 1-3 Mbps DSL available in my area," said one reader. "But it's relatively inexpensive." This participant rated pricing at just two stars, even after seemingly positive feedback. "Verizon DSL is terrible, and [it's] all that's offered to me," said another reader, who gave pricing one star.

If the prices for Verizon's 300 and 500 Mb/s service plans seem ridiculous to you, it's because they are. At $165 per month for 300 Mb/s, few find this level of performance to be affordable. Never mind the 500 Mbps tier, which costs $265 per month. Even though the price-to-performance ratio is relative to other slower plans, this service tier seems aimed at elite consumers with plenty of disposable income. Regardless of whether people can actually afford it, these are some of the top Internet connection speeds available from any company in our series.

Despite Verizon's middle-of-the-road price-to-performance ratio, our readers rated the ISP's pricing at a series-high 2¾ out of five stars. This shouldn't be the case if you look at the raw numbers from our other ISP reviews (particularly Time Warner Cable), but fiber-optic Internet connections appear to have a value advantage by providing higher upload speeds than cable or DSL.

Performance: 4 Stars

Perhaps the faster upload speeds also contributed to a higher performance score, with Verizon earning a series-high 4 (3.94) stars out of five. This is another win for Verizon's Internet services, with many readers praising the company's impressive download and upload speeds.

"The service is fast and very reliable," said a reader who gave Verizon's performance a five-star rating. "The speeds are constantly stable, and the upload speeds aren't a joke. They're equal to the download [speeds]," said another satisfied reader.

Even some readers who rated pricing below three stars found the cost acceptable, given what they got in performance. "Fast [and] reliable speeds at a price I can live with," said one such participant. "[There's] dedicated speed for my line, and no data cap."

In our survey, ISPs with data caps on their home Internet service plans generally score lower on performance. So, it's possible that Verizon's lack of a limit improved its outcome in this metric.

Most survey participants who criticized performance seemed to be Verizon DSL customers, with many complaining of slower-than-advertised speeds, generally unimpressive performance and frequent outages.

"It slows down all the time, sometimes for hours, sometimes for a day," said one such dissatisfied reader. "It has gone out [several times], and on speed tests, I am getting much less than what is being paid for."

However, since Verizon came in at four stars in our review, it's safe to say the majority of our readers are satisfied with the company's performance. This is also the most important factor when choosing an ISP, according to our surveyed Verizon readers, adding more gravity to the four-star rating. With Verizon offering some of the highest bandwidth available and equal upload speeds, the company is our undeniable performance leader.

Reliability: 4 ¼ Stars

Verizon also seems to be the reliability leader of our ISP review series, with a rating of 4 1/4 (4.16) stars out of five. This is the best rating of any ISP in any category in our review. However, despite the high score, there was an apparent split between surveyed DSL subscribers and fiber-optic customers.

Verizon DSL customers judged the company's reliability much lower, usually at or below two stars, citing some of the same complaints mentioned in the performance category. "Verizon DSL is slow and marginally reliable," said a reader who gave reliability a one-star rating. "But it's basically the only 'high-speed' Internet connection available."

It may be fortunate for Verizon that its final grade in each category doesn't seem to be affected by the minority of DSL customers giving feedback, because the few who voted in our survey seemed severely dissatisfied with almost every aspect of the service.

Measuring Broadband America, a 2014 Federal Communications Commission study on the reliability of the country's major Internet service providers, resonates with our survey findings. This study supports one of the primary complaints of Verizon DSL customers in our survey: that speeds are less-than-advertised.

Advertised Speeds
(Available Verizon Data Rates From 2013)
Actual Sustained
Download Speed
Actual Speed/
Advertised Speed Percentage
Up to 1 Mb/s (DSL)0.89 Mb/s89%
Up to 3 Mb/s (DSL)2.41 Mb/s80%
Up to 15 Mb/s (Fiber)20.67 Mb/s138%
Up to 25 Mb/s (Fiber)29.09 Mb/s116%
Up to 35 Mb/s (Fiber)40.96 Mb/s117%
Up to 50 Mb/s (Fiber)55.93 Mb/s112%
Up to 75 Mb/s (Fiber)80.28 Mb/s107%

Similar to our survey, this study shows that a majority of fiber-optic Internet customers enjoy higher-than-advertised performance. With as much as 138 percent more bandwidth than expected, FiOS Internet customers have reason to be satisfied with Verizon's reliability.

"I actually get [about] 10 percent faster speeds than advertised," said one surveyed reader. "My connection is reliable, and it always seems to be there."

"I've never had a problem with Verizon FiOS -- ever," said another fiber-optic Internet subscriber. "The service is quite reliable, and regardless of the time of day, I always manage to get my subscribed bandwidth," said another.

Reliability was the second-most important factor in deciding on an ISP, according to our surveyed Verizon Internet customers, and it seems that the company scored big with a rating of 4 1/4 stars out of five.

Service & Support: 3 ¼ Stars

Throughout our round-up, readers were particularly critical when scoring support. But Verizon managed to crack the three-star barrier, with a rating of 3 1/4 (3.20) stars out of five. This is once again the highest score in our survey, besting the closest runner-up by almost half a star. Satisfied readers happy with support mostly mentioned the pleasant customer service and speedy remediation they experienced.

"Overall, I've had great customer-support experiences with Verizon, and my average speed is actually higher than what I pay for," said a reader who rated support at the maximum five stars. "Any time I contact them, they are very helpful," said another reader, who awarded the company four out of five stars.

However, some readers also scored Verizon's support at or below three stars, with many citing long call lines, representatives lacking the necessary knowledge and disjointed remediation efforts as their primary issues.

"Customer service is often frustrating and unhelpful," said one such participant. "Only when you escalate [your] ticket, do your chances of running into someone that knows what they're talking about increase."

That Yoda-sounding reader is right; frustrating it is to have the help you rely on drop the ball in your time of need. However, these unsatisfied customers appear to be the minority because Verizon has the high score in our survey for customer service and support. Unlike the other ISPs in our review, Verizon's customers rated support as the least-important factor in deciding on a provider. Perhaps that lower priority gave the company an edge in our survey results, since this category did not bear the same weight in overall satisfaction as it did with other ISPs.

Not coincidentally, the majority of readers who rated Verizon's support at or below three stars were are also DSL customers.

Overall: 3 ½ Stars

Given the company's noticeably higher scores in every category, it shouldn't surprise anyone that Verizon's overall score of 3 1/2 (3.47) out of five stars also tops the charts in our survey. The two most important factors, according to our Verizon survey participants, performance and reliability, were also the two highest-scoring categories for the company, each earning higher than four stars. These scores were more favorable than those of competing ISPs, and their weighted importance pushed the overall score above the three-star threshold and into the lead.

Interestingly, the company with the highest-rated price score in our survey doesn't actually offer the best price-to-speed ratio. The lead in that category is not obvious compared to other categories and companies. Verizon nudges itself into the lead there because it is one of the only ISPs offering fiber-optic Internet services, with upload speeds as fast as its download bandwidth. This was not lost on our readers, who went hard on every company for pricing, but at least saw the value that fiber-optic technology provides. They therefore judged Verizon's pricing slightly more favorably than they did other ISPs.

"The network is 100 percent fiber," summed up one generally satisfied reader, who rated Verizon at or above three stars in every category. "It really makes the difference."

Our surveyed Verizon readers voted customer support the least-important factor in their decision, but the category still scored an impressive 3¼ stars. It was more important to readers subscribing to other ISPs, and resulted in overall lower ratings for those companies. Perhaps Verizon scored higher because support wasn't as much of a determining factor for these surveyed readers, or maybe the company is just that good with customer service. Either way, an overall score of 3¼ stars out of five gives Verizon the edge in our survey.

Conclusion

At this point, to say Verizon is the winner would be an understatement. Although the price-to-performance ratio isn't the best (on paper), and even though the majority of surveyed DSL subscribers rated each category lower than two stars, Verizon still takes the gold across the board.

Delivering on its customers' primary pain points looks like Verizon's formula for success, with the most important categories rating the highest for the company, and in our review.

Price (3)Performance (1) Reliability (2) Support (4)Overall
★★ ¾ (2.66)
★★★★ (3.94)
 ★★★★ ¼ (4.16)
★★★ ¼ (3.20)
★★★ ½ (3.47)

The table above details the full results of our survey, with each category labeled by the least and most important factors when deciding on an ISP, with (1) being the most important and (4) being the least. Each category is tallied with its rounded one- to five-star rating and its mathematical average, for comparison later (although there isn't much comparison to be had at this point).

The race to the top comes to a screeching finish, with Verizon taking top honors in Tom's Hardware's ISP Review Survey. Before we end our series for the year, we'll take a closer look at the reviewed service providers and compare each directly. Though the winner may be obvious, each company has its merits, and we we'll revisit them in a final analysis.

A special thanks goes out to our readers for participating, following along and providing lots of interesting feedback, which made it possible to take on the monumental task of rating an Internet service provider. We hope this review series was informative, represented your viewpoint in an honorable manner and created some compelling content for your enjoyment.

Derek Forrest is an Associate Contributing Writer for Tom’s Hardware. Follow him on Twitter.

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  • The original Derfman
    What? No Google fiber review?
    1
  • okcnaline
    How the **** did Verizon get top notch scores?!!! Their phone bootloader unlock policy and dirty CS practices should make them the worst!!!
    -1
  • c0rr0sive
    Wait, did Toms forget to mention that Verizon was forced to deploy fiber since they refused to repair the aged copper lines that they had neglected for years? This looks more and more like an advertisement campaign.
    5
  • burtzum
    I was paying $50 a month for 25/25 FIOS about two years ago. It has gradually raised to $67 now. I saw on their page that even 50/50 should be less, at $55, so I was about to call them and ask for my speed to be raised since I am apparently already paying for it. Then I decided against it, as I noticed an additional $10 a month modem rental fee in the fine print. Tack on that, taxes, and all the other BS add-on fees and I'm sure it would come out to over $70 a month for the 50/50 plan in actuality. And I don't even want 50/50, I'm fine with 25/25. But they don't offer 25/25 anymore, and I'm sure jacking up my price is an attempt to get me to accept the new 50/50 plan with its higher price.

    I also remember when I was still fairly new with them they were constantly trying to get me to sign up for automatic billing. I was reluctant because they had overcharged me at one point. Eventually I ended up with automatic billing anyway, as it was apparently a requirement in order to switch to paperless billing. Things go smoothly for a couple years, then one day I get something in the mail saying I haven't paid for 3 months and owe a bunch of late fees. Their automatic billing system broke down and they expected me to pay late fees over it. Guess it serves me right, not looking out for and paying close attention to my Verizon bill every month, given my past experience. Since then I've been paying manually every month like I wanted to in the first place. So automatic billing wasn't a requirement after all, as they claimed. Or they've changed their policy since then. *shrug* At least they haven't yet tried to charge me for a modem that I returned, claiming to have no record of it, I guess... as Comcast did years ago.

    All cable companies are absolute garbage. Sometimes I wish the government would seize it all and take over, but our government is so incompetent it would probably end up worse.
    2
  • razor512
    If you are ever charged a rental fee, then buy your own equipment, it will pay for its self within a year.

    Your location also highly influences your performance. If you have the choice between fios and time Warner, then you get around 5-10 more performance than advertised. if there is no alternative, then you get 5-15% under what you pay for, with additional slowdowns during prime time (with speeds as low ad 2mbit/s on a 100mbit plan).
    When there is a lack of competition, any ISO will take that as an opportunity to screw you over.
    1
  • xvegan
    I've been around the USA enough to know that in any market, the lack of competition will raise prices and cause a condescending attitude from the carrier's billing depts and help desks. This applies to all of them. Some are so ridiculous as to charge almost $100 for a help desk inquiry regarding a service outage.

    Competition is the name of the game. When there are alternatives it's amazing how nice they become and will likely lower your monthly bill to keep you as a customer.
    2
  • Anders235
    Those prices for Fios look about $20 low, at least for Texas. $65 p/m for 50-50 was all I could get, then 75/75 (not shown in this article), and up.

    Which seems high.

    Quality of the service is excellent 100% throughput up and down is normal and reliability is outstanding.

    Customer Service is extremely poor. It takes hours to get ahold of tech support and the disconnect between Verizon Central and your local Verizon Fios center is near total so its very hard to get them to agree on the phone that there might be a problem in your area. Luckily, problems are very rare...

    The only alternative to the service is Time Warner, which is terrible in every single respect and therefore not an alternative.
    1
  • wussupi83
    Really Toms, an Ad between every section of the SAME article. That's an A**hole move, especially when they are sound producing videos. I will note related to the article - I do find Verizons networks pretty reliable for Internet. Although a few years ago I had FIOS 150Mbps service and Youtube was without a doubt throttled, as every other video service was fine except Youtube, it didn't matter if you chose 240p or 1080p, you had to wait for buffering. That was certainly intentional. I read recently that you could update the DNS to a 3rd party and it solved the problem but I no longer have the service to verify.
    0
  • dennphill
    Poor review. How do you compare one provider? C'mon now! I was up in Alexandria, VA when they were putting fiber in the neighborhood..but moved away before I could dump Cox Cable and see how FIOS was. (I was told it would be better/cheaper, etc.) So now I'm in Panhandle, FL and (again) with Cox the only show in town (unless I want Dish or DirecTV and phone line Centruy Link). Worthless article, because it will be a while before fiber gets to my neighborhood....and Cox is reliably giving me "Preferred" access (promising up to 50 Mbps d/l (and 6.5 u/l) and Ookla says I get upwards of nearly 60 Mbps and nearly 7 Mbps. Century Link, OOTH, promises me only 6 MBPS d/l (and says that's all I really need)! Sos - though I hate it - I stick with Cox - the devil I already know.
    -4
  • rayden54
    I do wonder how much these results are skewed by availability.

    For example, back when we had Verizon, speeds were terrible, prices were terrible (the up to 3 Mbps plan cost something like $50 a month), and support was terrible, but since they were the only ISP around, that's what we had. Only reason we're not still with Verizon is that they sold our area to Frontier.

    It's pretty much the same deal with Frontier too except the Up to 3, 5, and 7 Mbps plans are gone and everyone gets the 1 Mbps plan. I don't think they can offer more without redoing the cables--which of course they won't do.
    3
  • DrPlanarian
    I am a long-time Verizon FiOS subscriber and I am COMPLETELY satisfied with all of the technical aspects of the service, including speed, consistency, technical customer service and reliability. I am a bit less satisfied with price, but you do get what you pay for. I am only marginally satisfied with their administrative/billing customer support, which screws things up as frequently as they solve problems, but lately they have improved in that aspect.

    I pay for 75/75, but when I do the Ookla speed test I consistently, and I mean ALL THE TIME no matter what time of day or week, get speeds between 82 and 86 in both directions. Can't help but be satisfied with THAT!
    0
  • Martell1977
    I started with FIOS 7 years ago, so half way through my current(4th) contract and I have to say that I'm very happy with the service itself. In the 7 years I've only had maybe 3 outages and they were never more than 4 to 6 hours. I've only had to call their tech support twice and ended up getting a free replacement router, but I don't rent it, it's part of my plan. (I do have to rent my FIOS TV STB's though...)

    I have the 25/25 service and have had it since the beginning and I usually get about 30/31 on speedtest. With that said, I have had to fight Verizon each renewal to maintain my 25/25 package, as they decided not to offer it any longer. However, I have been able to get them to renew it each time. But they have raised the price on me twice now. I don't need the 50/50 and while it says it's "only" $10 a month, that doesn't include the addition taxes or the $12 a month router rental fee (my current router apparently can't handle it).

    Other than the contract fight every 2 years, he service has been great, even the billing has been Ok, though my actual bill totals fluctuate about $2-$5 each month(not cumulatively).
    0
  • toadhammer
    This is the problem with "grading on the curve." Just because Verizon seems to be the best of a bad bunch of ISPs does not automatically mean they are excellent. I would overall rate them as "acceptable," or "not as complete a failure as the others."
    1
  • drtweak
    Quote:
    How the **** did Verizon get top notch scores?!!! Their phone bootloader unlock policy and dirty CS practices should make them the worst!!!


    As i agree with you on the bootloader thing (which honestly almost all US carries do. At least the big ones like Verizon and ATT) this is about INTERNET NOT CELL SERVICE.

    I'm a big Verizon fan. I pay a lot a month for cell service but NO ONE has been able to either 1) top my speeds i get or 2) have as good of a coverage as I get. I broke down on a highway in the moutains here in SoCal where NO ONE ever gets reception. I had just enough reception to get a call out to AAA. My GF use to have ATT then T-Mobile before i put her on my plan and she NEVER got reception ever in that area and now with Verizon she does. Plus I'm a Moto fan and Verizon always has the best moto phones.

    That being said for that.

    I also have 25/25 at home. I'm good with it. Love it. It use to be 25/5 but now all of FiOS is symetrical speeds. I can stream multiple videos from my server at home and not have an issue. Not too many others do that.

    Also I only see two people on here. WTH? Where is Comcast? TW? ATT? Charter (or what ever it is called now). I know Toms is know for making stuff like this and NOT including EVERYTHING. As one person said what about google fiber? Well google fiber is as big out there as everyone else is right now but should still be on the list.

    How about you take this article, take it down, go back, get at LEAST 1000 reviews FROM EVERY ISP YOU CAN FIND, then come back.
    0
  • okcnaline
    Quote:
    As i agree with you on the bootloader thing (which honestly almost all US carries do. At least the big ones like Verizon and ATT) this is about INTERNET NOT CELL SERVICE.

    Not true. T-Mobile and Spring does unlocked bootloaders now. Verizon and AT&T does the same. But what pissed me off is that they should be allowing unlocks after the device gets off their network.

    Quote:
    this is about INTERNET NOT CELL SERVICE.

    I guess... But my point is the quality of their service using the cell service as part of the example.

    Quote:

    Also I only see two people on here. WTH? Where is Comcast? TW? ATT? Charter (or what ever it is called now). I know Toms is know for making stuff like this and NOT including EVERYTHING. As one person said what about google fiber? Well google fiber is as big out there as everyone else is right now but should still be on the list.

    It'll slowly be polled and released.
    0
  • drtweak
    Anonymous said:
    Quote:
    As i agree with you on the bootloader thing (which honestly almost all US carries do. At least the big ones like Verizon and ATT) this is about INTERNET NOT CELL SERVICE.

    Not true. T-Mobile and Spring does unlocked bootloaders now. Verizon and AT&T does the same. But what pissed me off is that they should be allowing unlocks after the device gets off their network.

    Quote:
    this is about INTERNET NOT CELL SERVICE.

    I guess... But my point is the quality of their service using the cell service as part of the example.

    Quote:

    Also I only see two people on here. WTH? Where is Comcast? TW? ATT? Charter (or what ever it is called now). I know Toms is know for making stuff like this and NOT including EVERYTHING. As one person said what about google fiber? Well google fiber is as big out there as everyone else is right now but should still be on the list.

    It'll slowly be polled and released.


    I haven't heard of Verizon letting people unlock their Bootloaders.

    Unlocking a Bootloader and unlocking it for us on another network are TWO TOTALLY different things.

    The new samsung phones, at least last time i checked, will be bricked if you unlock the bootloader.

    I have the Motorola Droid Turbo which just recently got a Bootloader unlock thanks to a man name JCase who is HUGE is the Android Developement world. Verizon for sure is trying to lock ALL of their bootloaders down because they do NOT want 3rd party Firmware on their. Having an unlocked bootloader means access to root which they do not want. It allows people with unlimited data to use teathering and other things. I don't know of any US Carrier that is like "Yea sure unlock your bootloader". They all want them locked down.

    And as far as their quality of services. You won't see me on any other carrier as of right now lol
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  • okcnaline
    Verizon SHOULD at least let the phones that are off contract to unlock bootloader... And Jcase is only able to unlock phones with OSes under 4.4.4.
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  • drtweak
    Well ever since 5.0 unlocking bootloaders have become next to impossible for a lot of devices especially Verizon devices.
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  • jimmysmitty
    Anonymous said:
    How the **** did Verizon get top notch scores?!!! Their phone bootloader unlock policy and dirty CS practices should make them the worst!!!


    Wrong Verizon. This is Landline, you are thinking of Wireless. Two different companies under the same Verizon umbrella. Their actions have no affects on Landline. Did you notice that Landline has no data cap? Well they do but it is pretty insane:

    http://tinyurl.com/na82e7w

    And that wasn't the cap. The guy just used that much.

    I remember working for the tech support for Landline. Wish I had it here. The consistent speeds and fiber based system is years beyond the best cable company. Even Coxs Gigablast is still just fiber to the hub then coax to the homes and shared.
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  • MSCHEIN
    fios is epic. yeah its costs to much, but its never ever down the speeds are always reliable there is no other service available that come close. Sure id love some google fiber but no one can even get it. fios charges waaay to much for tv
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